Cook's Heating & Cooling

Man I have never dealt with a company in this day and age that was more customer service driven than them. The service techs name was Mitch. I wasn’t home when they arrived, I was taking children to school. Mitch was prompt and on time (few minutes early I might add). He was very polite and just nice and courteous to me and my wife as well as my crazy dog kelo. I had a completely new unit put in and it took no time, I was informed the entire way and given all the information I asked for. The job was perfect, hoses and stuff from house to unit were clean and wrapped and just the entire job when he left was clean and left better then it was before he got there. Thank you to cooks heating and air for making this process a painless enjoyable one. Shout out to your tech Mitch for just being a stand up guy and just nice person!!! 5 star!!!!

First time using Cooks HVAC. The technician, Jay, was very professional, prompt, gave attention to detail, answered all my questions, and followed through on my service requests. The cost for the service was very fair, and the technician did not try to sell a contract! Cooks will continue to be my HVAC company.

Great choice for our HVAC needs!!! If anyone has any HVAC needs or is unhappy with their current relationship I can highly recommend Cook's Heating and Cooling out of Rural Hall. It's a well accredited family owned and operated business that provides that personal touch. They were prompt, thorough and easy to get a hold of. They were willing to negotiate and got me the best price that I could find among several quotes, installing my new heat pump quicker than any of the others.
Thanks Cook's!

I walked into our office building this morning and had no heat. I called Cook's Heating and Cooling and they came out within 30 minutes. They fixed our heat quickly and were very professional. I will only be using them from now on!

John, our technician, was AWESOME!! Smack in the middle of summer and our heat pump stops working. The staff at Cook’s were super friendly and our repair was completed quickly! Cook’s will be our HVAC service provider from now on! Thank you!!

We had a great experience with Cook’s recently. We had what turned out to be a small inexpensive fix to our AC issue. They sent someone out the next day. He was very professional and wore all the protective gear (mask, gloves)to help avoid contact during the Covid outbreak. We will definitely use them again if we have another problem.

Cooks is top notch. Air stopped working on the weekend plus it was Fathers Day. Called and within 15 minutes received a call back from the tech. He told me he was 30 minutes away and said he would call me back when he started my way. It wasn't long till he called and said he was on his way. Got here and got us up and running in 1 Hour including his drive time. He was very nice and respectful. Could have not asked for anyone better. Highly recommend Cooks heating ang Cooling. Thanks Steve

Air conditioning stopped working Thursday night. I called Cooks Friday morning as soon as they opened and they had their service tech Bryan out here in 15 minutes. Bryan was able to find the problem quickly and had our AC up and running in no time. Bryan and the folks at Cooks are great!

I don't leave many reviews. You have to be really good or really bad. I have been pleasantly surprised dealing with Cooks on two occasions. It is hard to find polite, knowledgeable, honest and affordable contractors. I have found Cooks to be all of the above. Thank you.

We have been very pleased with the service provided by Cook’s. We started with them when we moved here in 2016. Each time that we’ve called, they have been prompt and efficient. They never try to oversell or pressure us. We will remain with Cook’s.