Modern Air

Great job installing HVAC on our new construction! Priced several different packages for us and installed it in a timely fashion.

The team at Modern Air is amazing. My AC quit working this summer and they did a great job getting the problem assessed. The service man gave me an honest response to the issue and the best way to get it fixed. Turned out that my at least 30 year old AC unit needed to be replaced. Jason called gave me an estimate for the total cost for the job to be completed. Thankfully he has a dedicated team that is willing to put in some extra hours to get me up and running. Clint did a great job and when he noticed an issue with the new unit he was installing he explained the issue and went to get a different one. I have worked with other companies in the past that would have tried to "fix" my old unit costing me $$$ along the way and then inform me that a new unit needed by put in. Thank you Modern Air for your professionalism, honesty and hard work!!

"Technician came out on a weekend to fix my A/C unit so he was already there on overtime, decided to trim the bushes around my unit without consulting me, then charged me an extra hour of overtime call out on my bill. If your A/C needs fixed suffer through the weekend and set up an appointment during the week."

Jason from Modern Air did a follow call and spoke with their technician, it appears there was a billing error. He apologized for the inconvenience and offered me a refund for the overcharged amount, which cut my bill by $100. I still don't recommend getting any A/C fixed on the weekend, but Jason and the guys at Modern Air seem to care about their custom base and went out of his way to make a correction to a bill that they could have ignored.

They were so helpful when our furnace went out in the middle of winter! They were fast, honest and willing to work with us! We got a new ac unit as well and they had everything Installed very quick! Will highly recommend!! They even drove over 60 miles to help us!

Nice people. But .the.guy.said he had bad knees.and couldn't get under my.house to check out my furnace! And that's why I called them! Checked.the.easy.stuff in my house. But.never.fixed it. Had to call another place.to get.it.fixed. so 150.00 for.nothing. I WOULD NOT CALL THEM AGAIN !

This past summer our AC unit needed some repair work done. We initially tried a different company in town and we were without air conditioning for about two weeks while they gave us the run around. Eventually had some friends recommend Modern Air to us so we decided to give them a try. They were fast, friendly, and professional. Unlike the other company we tried, Moden Air was on time to there appointment and was able to fix it in one trip.

Modern Air is the best around, hands-down. They're professional, courteous and highly skilled where indoor comfort is concerned! Travis and Jason and Bob and the entire team at Modern Air, always go the extra mile for customers, I'd recommend them to anyone, in fact I ONLY recommend Modern Air!!

Modern Air has been the ONLY place that has my repeat business. Always honest, and never tries to sell you on stuff you dont need. They are a local business, that doesn't charge you unreasonable rates.

I have experience with several heating and air conditioning companies in Emporia oh, so it was a tough choice when we decided to replace our central air conditioner. The previous one was a Lennox and it lasted 26 years without a single service call.

I did quite a bit of research online to compare and contrast different brands and found some pricing information. I was delighted with the range of options (and prices) of different systems. Jayson was patient and extremely helpful in the bidding process and even added additional options when I asked.

Their installers were polite, professional, and extremely good! They did not give me any trouble about the crowded conditions or the clutter in the basement and they were comfortable allowing me to watch and so I saw firsthand their work. I have previous HVAC experience installing and repairing equipment myself, so I was delighted when they did it better than I would have done it myself.

Another positive is the size of the organization. It is the largest HVAC company in Emporia and so they have plenty of people for emergency calls; however, it is still small enough that customers are treated like a member of the community instead of a just another customer.

Submitting the warranty paperwork in a timely fashion (i.e., typically 60 days or less) is absolutely essential with HVAC equipment. Without this, the warranty is typically much shorter. I found this out the hard way another company did not honor the warranty that I had submitted; the other company claimed they never received it. Jason submitted the Lennox paperwork for us and wrote a note oh, so there should be no question about it.

The bottom line is that I trust Bob, Janelle, Jayson, and the others at Modern Air. They have always been polite, honest, and fair.

They make every effort to get out to you when you need them! Fast and friendly and I appreciate them taking care of those of us who don't live in Emporia, as well. A little expensive, but what isn't? I'm not complaining. We've had them out twice and they got the job done quickly and correctly.