Johnstone Supply Fort Wayne

Called to ask some questions, and the associate that answered the phone wouldn't answer my questions unless I was an account holder. I wasn't even able to give them my name or my company name to become an account holder. I guess the only positive I can say is that they answered the phone quickly and I wasn't put on hold.

They have good prices, they have a grate location, but there customer service sucks!
I have never felt welcome. I live less than a mile so some times I have to go there but if I have enough time I prefer to drive across town instead of being treated like I don't matter.
I guess I'm not a big enough client for them.
Maybe they don't like cash, who knows.

My experience was positive. They had what I needed and had me in and out in less than 2 minutes.

Talked with kevin what horrible customer service. This place needs ti train there counter people. Very rude and unpleasant.

They don't sell to homeowners directly, really a disheartening realization when you're needing to get the heat on for your household.

Great service, friendly and fast.

Horrible customer service.

There guys always help me!