Pivotal Home Solutions

PHS uses professional, qualified people to respond to service calls. Scott does an outstanding job and is hard working and very through with cleaning your units, whether a/c or furnace. We request him every time! Thank you for another job well done.

The plumber was very considerate of our home and told us what he was doing. He talked with us about was to be more efficient with our heating and cooling. And a very good experience!

Roberto, Scott, and Rob did an excellent job on our full system install. They were prompt, efficient, and very professional. I wouldn’t use any other company for my HVAC needs. I couldn’t be happier with the results and happy they were the technicians for the install.

I been a customer for several years, but it appears their service.
is getting worse each year.
They appear to be running a scam with service plan renewals. First they send you a notification which states the cost of your plan will be increasing significantly than when you call to complain and/or cancel the plan they offer to reduce the cost buy honoring the same price paid the previous year.
However, although the plan coverage is the exactly the same, they prorate it on the higher quoted price rate until they make the adjustment which does not make sense and clearly it is an attempt to get a little more money out of your pocket. Of course they do not tell you about the prorated price until you get the new invoice.
The original renewal cost for my service plan was an outrageous amount of $ 418.21. When I called to complain about the increase, they reduce it to $ 179.88 which was what I had paid the previous year and when I received the new invoice the price increased to $249.06 with their manipulation of the so-called prorated plan scam. The prorated amount was based on the $418.21 for 11 days. Time to find another vendor.

This guy is amazing and very professional, he answered all my questions and concerns about my installation, 100 % recommended, his name is Miguel

I had a great experience with pivotal home solutions the tech. Did a great job
installing my furnace for us, if I didn't have pivotal home solutions I probably would have to call some outsider and then then charge a lot of money, so
thank you so much for pivotal home
solutions

Miguel Melchor was very knowledgeable and professional. He educated me about to how best care for my air conditioner. I would not hesitate to engage him again.

Bryan Nystrom is so nice and professional. Very polite and explained everything to me. He has been tge regular technician who comes for my appliance and he takes the time to explain things for the customers to understand the problem.

Adrian Valdez did a great. job on ac/ furnace cleaning check.
My only complaint is with the call center
I’ve been with Nicor at least 25 Yrs.
I’ve had a scheduled a tune up
For my pool water heater and call center said they do pool water heaters.
When the technician Adrian told me they no longer tune up pool heaters and was told by supervisor they no longer do them.
I’ve had this specific service added back in Sep 10 2022
The techie very professional
Also I had to call back at least 3 time
And they kept hanging up. I’m very upset with what happened today.
I’m hoping you can help me

Technician 5/5
Service 3/5

I am extremely disappointed with Pivotal Home Solutions—call center specifically. I had maintained my Air Conditioning Unit on June 6, 2023; the Tech was nice and showed up in given 4 hours window.
The same A/C unit Start making humming noice on Saturday, June 17th—so I called Call Center and I was told the Repair Tech will come Wednesday, June 21, 2023 between 1-5 pm and I confirmed on Monday, June 19th—
No one showed up then I call again Call Center and the staff was nice so I was told Repair Tech will come your home between 5-9 pm—
Finally Repair Tech showed up 7 pm—He seems nice—
6 Hours waiting time with feelings if I miss one phone call then I miss my appointment until I am given new date and given 4 hours timing Window.

I had plumbing appointment problem as well—both Call Center and Vendor—
big time windows for every appointments