Sears Heating and Air Conditioning

The contractors who installed my new unit we’re phenomenal! From beginning to end, everything was fully explained about the process. The techs were very professional. I highly recommend them for any HVAC work.

Victor, our installer was fantastic and did a great job. The job turned out to be more than expected and we were very pleased with the quality of work done. No shortcuts, and very professional. Highly recommend.

They did not provide the shelves that I picked out instead chose others for me as they said once questioned they were not for tile. The door was missing a glass panel and had to wait a week for the replacement. The door was 2 weeks overdue and then came in as a right to left opening instead of a left to right. the door framed leaked and the 3rd time out trying to fix it, it seems to be fixed. Very dissatisfied with them no offer of a credit or anything for the time out of service which was a month. Will never use Sears again and will not recommend the.

Bought my A/C unit thru Sears home services. Installation went well and unit worked well. I just had my first service need and things aren't going well. Had to call Sears service or void my 10 year parts warranty. Called on September 11, service was scheduled 9/13. Service rep called, his truck broke down. Was told service was rescheduled for 9/23. No A/C for another 10 days. No effort to expedite the service even though their truck broke down. Called and finally got service moved up to 9/21. I worked in service industry all my life and this is unacceptable. There was no effort to solve their problem. I was told that would be the next time they come to my area.

I am very dissatisfied and disappointed in sears on my project.
1. My project took 2 months longer than what I was promised. I had to track down my project coordinator to find out why nothing was being done or why I hadn't heard anything.
2.I had to take alot more time than expected to meet contractors to do things they should of done the first time they came out but didn't. I personally had to be present to ensure the work was done.
3. I had to do work myself because I was told it couldn't be done but for an extra charge they would do it even though I was originally told they could do it.
4. My project coordinator Nathan was horrid! He clearly knows nothing about construction and I don't understand why he was placed in that position. Sears should pay me for doing his job!
5. I asked for an itemized bill before I was charged so I could make sure I wasn't being charged for things sears didn't do. I've yet to hear anything, 6 days after Nathan said he would have someone send it to me.
I will not be using Sears for any future anything and will discourage anyone who is thinking about using sears for future projects.

Quality material. Excellent work done by the installers. Overall satisfaction with the work hinged on the follow through with minor details that was committed to by the sales representative but was not included on the installers work order. Staff was not helpful in getting this worked out.

This was the worst home improvement experience. If I could give "no stars", I would. So, I'll give Sears HVAC the lowest rating that I can give, 1 star. Workers arrived on time and worked for 1 hour and then left. They returned almost 4 hours later to resume the job of installing new air conditioning system. They finally left 9 hours later. Contractor/owner said the installation job was all complete and air conditioning was working fine. Nope, not true. Three days later, new air conditioning unit not working. Workers returned on 4th day and finally completed the job. Water had filled up in a part of the unit in the attic and this caused the unit to stop working. After my complaints to Sears, one of their managers arrived at my home to check out the (1) finished HVAC work, (2) damage that was done to my hardwood floor underneath the attic stairs, (3) damage to several walls surrounding the attic stairs, and (4) damage to laundry room door. Manager said he would send someone out to repair my floor--not done yet; contractor/owner said he would have someone call to schedule the painting/repairing of the walls--not done yet. Also, Sears project coordinator said he would honor estimates that I received from other contractors by lowering my costs for the HVAC unit by $500 less than the estimates that I received. Sent him two estimates, one higher and one lower than the original price of Sears HVAC unit. Project coordinator did not honor the lower estimate; in fact, totally ignored estimates I sent to him. Also, I did not receive the HVAC discount which was advertised on Sears Home Improvement site. Project coordinator said that did not apply to the unit that I purchased and that it applied to a much larger unit. Sorry but that was not in small print. Project coordinator is trying to renege on the method of payment that we both agreed upon. I will NEVER, NEVER use Sears Home Improvement for ANYTHING because trust, honesty, and communication are lacking throughout. I wonder whatever happened to the SEARS that had a great reputation and always stood behind its work. Oh, they were bought out by a third-rate company. BE CAREFUL EVERYONE, BE VERY CAREFUL when using SEARS Heating and Air Conditioning services. Maybe you should even record the conversation(s) if you decide to purchase anything from SEARS HOME IMPROVEMENT so they will not renege on anything they tell you or sell you. DISAPPOINTED CUSTOMER!!

What I experienced was that OLD SCHOOL Sears Service.. Top of the line install crew ! Excellent trim work.. Installed 6 picture windows and 9 others. GREAT WORK!!

* The team was excellent and professional. The window installation was flawless. I am so excited about my new windows! They are soo beautiful!!

The teams that installed our cabinets and countertops were extremely professional and efficient. Overall I couldn't be more satisfied with the end product.