Sears Heating and Air Conditioning

No problems at all. Installation of the heatpump/air conditioner unit went very smooth.Installers work as a team and each one of them knew exactly what to do . Courtesy and professionalism was very distinct.I would recommend this team of installers to any one.

* My experience was super good I am very pleased with the whole experience from the product installed to the installers everything was excellent

Zero stars.
We bought a complete HVAC system one month back which never worked even one day.
The very first day, the compressor unit wouldn't fit. So they went back to the store and brought another one and continued with the installation of blower and furnace in the attic. That was Friday and they couldn't get it work.
They came back only on Monday and I lived in 100 degrees heat that entire weekend.
On Monday they tried something it started working. They left.
End of the day when I came back to the bedroom, it would not work. I call them on Wednesday. They came and realized that the duct from the blower was freezing because even though compressor was running and pushing freon the blower was not getting turned on and hence it was freezing imsnow on the duct.
He replaced my thermostat.
But end of the day again the same problem.
Then they replaced the thermostat and set the fan in ON mode and not auto. Then it was fine. But since the fan is ON it continuously runs ON always.
Then I complained this. Thhey come next day and set it back to auto. End of the day it doesn't run again.
Third week somebody else came who identified that the main board was missing a chip plug. Next day somebody came and installed that and set the fan mode back to auto.
The same problem continues. Atleast this time they told me that if the blower doesn’t turn on flip the switch after 10 seconds gap.
But that was silly every time target temperature is hit the blower turns off and never turns back on even though it is heating up. Then I need to go up and flip the switch which turns it on. But I can’t keep doing it.
Since last week before holidays, I called Wednesday, Thursday and Friday and could only leave voice messages for the installation manager and then the operations manager. Monday was a holiday. I waited Tuesday that either of them will cal back. Nobody called me back.
Wednesday, Thursday and today Friday I call and there is no operator/receptionist to take my call and forward it to the managers.
All three days I left detailed frustrating voice messages and nobody returns the calls.

Overall it has been a worst experience with Sears. I should have gone with HD instead.

Very professional from installation crew and sales rep Mr Scott Berger
I had another company competing for job but with the knowledge from Mr Berger I was able to make a informative decision and installation crew cleaned up like they was never here and explained new equipment

Our window installation went very well. Very polite and knowledgable technicians. Old window removed and new installed in just a few hours. Window looks great!

My experience with Sears Home Improvement from the start to the finished product of having my ac unit installed has been nothing but wonderful. Thanks for your professionalism and swift service!

Had a great experience with the whole team from sales to the installers. no more drafts or foggy sliding glass door. :)

* Good customer service overall. Friendly floor installers and great job. Cabinets installer did a good job too.

I am very happy with the heating and air installation we had done with Sears recently. They finished everything efficiently. All in one day. A/C is working very well so far. I would definitely recommend Sears heating and A/C to anyone who cares about quality and making sure everything is up to code. We were approved quickly for credit and the monthly price was affordable. Thank you Sears!

Very professional technicians,fantastic job.