Hopkins Air Conditioning

I had a scheduled maintenance check with Hopkins Air Conditioning today. Such a great experience, from Britney and Joyce at call support to the gentleman Tino, who performed the maintenance. He was very professional and knowledgeable. He identified a potential mold issue and took the necessary steps to help control it. Excellent!!!

Tried to charge me $4,500 to replace all major components under the guise the system was absolutely toast. *Did not offer any other alternative* Had another reputable contractor recommended to me by my home inspector. They fixed the AC unit for $450 and gave advice on how to keep the unit running/maintenance. Only putting this here because I know most people don't realize that they are overpaying for services.

Truly amazing service! Came out on a Saturday morning on time. Assessed the issue immediately. John was very knowledgeable and went out of his way to explain the details. He couldn’t access all areas of the system and is returning Monday to follow up and not charging for an additional service call. Their maintenance plan is worth it!

Scott was, as always, professional, knowledgeable and thorough. He diagnosed both issues quickly and then made required adjustments along with replacement of malfunctioning transformer. Also, he called first and showed up early. Can’t say enough about the excellent service and people at Hopkins!

Allan 2 came today to do the 2 times per year service and he checked everything correctly and improved something about the drain that was clogged. He is very professional and respectful. I am relying on Hopkins since almost more than 2 years and I never had any negative feedback with them, always they are with the best attitude.
Thank you and keep in this path!!!

Amazing absolutely amazing very professional respectful knowledgeable friendly can count on help 24/7 technician Ervin is angel he is my hero. He showed not just respect for me but my home very knowledgeable great communication skills explain everything what he is doing what needs to be done I will recommend this company and their services everyone in area

After an extensive research of different companies in the area, the final choice was Hopkins Air Conditioning.
Now, after the old system was replaced and our new system has been installed, we are very happy that Hopkins was our choice, and this is why:

1. Every time you call them, you talk to a friendly person not an answering machine, and they immediately take care of the problem.

2. They arrive on time, and give you a ten minutes warning when they are in the area.

3. They listen to your concerns, and they are patient and flexible.

4. They have good ideas and give good advice.They are very knowledgeable.

5.They are considerate. They set paper on the floor, or wear shoe covers inside the house, they clean up after they are done.

6. They work very hard and get the job properly done, even if that means, not cutting corners or taking the easiest way out
They stay until they are sure the system is working properly, even if they had to work after hours.

7. They have good work ethics, and they certainly go the extra mile.They all seem happy to be working there.

Big Thanks to Scott, Brian, Ryan, Rene, Jamie, and Penuel, for going above and beyond

We would highly recommend Hopkins!

I could not be more impressed & thankful to have found Hopkins Air. After having a 3 year nightmare experience with my previous AC company, I decided to try Hopkins Air. What first appealed to me was the weekend availability & flexibility. After booking my appointment I did some further research on the company & saw many glowing reviews, so I had high hopes for my visit. I’m happy to say my appointment exceeded my expectations. Hopkins Air made me feel comfortable & taken care of. They thoroughly explained the issues with my unit, pointed out things to keep an eye on- they even suggested changes & repairs that could be made to make my unit run better. They were very upfront about pricing & did not try to upsell me or push products on me I did not need. They have a great maintenance plan which I happily signed up for. My AC unit & my old AC company have been a source of anxiety for me since the install, almost 3 years ago. Today, my visit with Hopkins Air not only calmed my anxiety, it also made me hopeful that going forward my AC trouble are finally behind me. If you are looking for an AC company who treats you like family & truly cares, please consider trying Hopkins Air- I promise you will not be disappointed.

UPDATE: To the "owner" that replied, your "assessment" was in fact incorrect, the float valves are functional and both intact, that's a fact, come out and verify for yourself, but when you do, post that you were incorrect. You've got to do only the work required, don't encourage your techs to over charge people. Also, I never called my tech while yours was there, I looked up the price of the part that didn't need to be replaced. I also positively commented on the response time, which is great but not at the cost of a misdiagnosis and a complete gauging on the mark up. How do you justify charging nearly $600.00 for a $25 part? If anything else, answer that question for your potential customers that want a fair price and service. Why is your mark up 23X the cost of the actual part? Forget about the misdiagnosis your tech provided, answer why your mark up is 23X the actual cost of the part? You did the wrong thing here, maybe overall you guys don't do that but you lost here, admit it, fix it and don't price gauge customers, be better than the rest, not a hog.

It’s a shame because I originally gave this company a good review but after having another experienced tech look at the AC unit the next day it was revealing. Hopkins AC answered the call and dispatched their tech promptly after I called at 6pm, he arrived by 7:30. He originally diagnosed that my float valves were non functional and he had a replacement on the truck. I looked up the part it cost about $25, unfortunately he had to charge $566.00 for the part due to the company mark up apparently. I didn’t want to pay that because I know an AC tech who was available the following day. The rep from Hopkins said he could disconnect the float valve and it would run fine as long as it didn’t leak for some reason. I took the chance and let him do that, paid the $129 service fee and had AC that night. The 30 plus yr tech I know came out the following day and tested everything in front of me and explained and proved, there was in fact nothing wrong with the float valve and reconnected it, and the unit functioned perfectly. It’s either someone not familiar or experienced enough from Hopkins or they intentionally tried to get me to pay $566.00 for a $25 part. Either way it should be addressed by the company immediately.

We had another company come out three times in a week, the installed our AC a year and a half ago to find out why the system was not working. It was one excuse after another. We called Hopkins at 7pm this evening, they came out by 8:15 and showed us the issue. Did a short term fix to provide us cool air until we can do the proper correction. They have a client for life!!!!