Operation Air Inc.

New to the area, our A/C iced up, our neighbor recommended Operation Air, I called in morning and they said they could make it out late afternoon. Received follow-up text confirming! Joe came out, very thorough, explained everything...got us up and running again! Would not hesitate to recommend them to anyone! Thanks!

So thankful for Operation Air. I had the duct test ran thanks to Duke Energy. They were so professional, diagnosed the problem with the AC system not cooling the bedroom. Explained what would be done, set it up immediately and did a professional and quality job! Highly recommend!

WOW!! Operation Air replaced old ductwork in our home. Our central air was an add on. The original installers made no effort to make the ductwork in the attic neat. When Operation Air finished it looked like a new home installation. Everything was neatly strapped to the rafters and very neat and tidy.

Technicians were here exactly when they said they would be. They were really polite. They explained everything along the way.

I would highly recommend!!

This is a great company to work with !! Dusty and Dan went above and beyond to get the job done quick and it was done well !! Very knowledgeable, glad I went with them when I had my Duke Energy Audit done!! I would highly recommend them anytime !! Thanks Operation Air !

First and foremost, this company can be Trusted to do Honest assessments and work!!

They also participate in Duke Energy's savings programs. They thoroughly inspected our entire duct work in attic and offered up some knowledgeable, cost saving measures and fixed our problems.

Special shootout to two of their superstars! Dan and Dustin! Thank you for going the extra mile for us!

We took advantage of their maintenance program for our AC. If you han'vt looked into, check it out!

We had our air-conditioning repaired once by Mike's Operation Air. Their response was fast, their work was excellent, and their price was reasonable. This year Operation Air installed an additional air vent in our condo; again the response was fast, work was excellent, and their price was reasonable.

Dan Eaton showed up as of a result of a Duke request, that somehow had some mistakes in it as we did not contact Operation Air to come out, we contacted another company.

The first thing he did was insult my lady. Then we asked for documentation on why he was here, and he provided bogus information, which we verified as just not true.

I asked him to leave, and not come back, and his comment was F*** you.

Great professionalism! There will be a complaint filed with the BBB and Duke energy. We just don't need this kind of company that insults people and then present lies.

So I woke up at 5:30 am on July 1st, 2015, and our home was at 84 degrees and rising. We were used to 74 at the most. It didn't take me very long to figure out our 11 year old A/C unit had bit the dust making a horrible grinding noise when it would attempt to kick on. We already had an appointment with Operation Air to come out and perform a Duke Energy Duct Inspection in a couple weeks, so I called them and pleaded that they come out on an emergency call to help us out. They did and I watched as they did their best to save our old unit, but it was hopeless. We needed a new unit. Ugh, what a nightmare, and it was so hot and muggy.

At 8:00 am the next day, July 2nd, they arrived with a brand new A/C unit and air handler. I cannot imagine being in that business! When they weren't out in the sun installing the A/C unit, they were up in the attic installing the air handler. So happened that July 2nd was one of the hottest most humid days of the year with the outside temperature at 95 and the humidity peaking at 93%. Plus in the attic it must have been 120 degrees.

Our new unit was running at about 3:00 pm to our complete relief.

We've had them out several times since then for additional work, including the Duct Inspection and subsequent duct repair work, and we also had them install a high-end thermostat that I can control from my PC or iPhone.

Operation Air proved to be a very wise choice for us, Mike and Jennifer demonstrated a sincere dedication to make sure we were totally comfortable and completely satisfied. In fact, they and their team went above and beyond what we could expect during our time of need. We'll keep them on speed dial, for sure.

BEWARE!!! This company is very deceptive, lacks integrity and professionalism. I called a different company and Operation Air shows up. Apparently, they bought the number but fail to explain that they are not the same service and company. It's a scam company that is working in unison with Duke Energy to do all their duct work. They sent an unexperienced guy so that the owner can concentrate on duct work. I will be lodging a complaint with Duke Energy and BBB, regarding their Machiavellian techniques. The owner's wife couldn't tell the truth if her life depended on it. Keep pushing the button to push my post down.

By saying Joe is one amazing human being is an understatement! He is so thorough, pays attention to minute details, CARING, sincere and very professional. He has spent many hours on our outside unit, in this heat, with not a single complaint to be heard from him. Thank you Joe!!! It’s a true pleasure meeting you.