Advanced Air Home Services

Horrible communication and not responsive. Four times they scheduled an appointment with us and didn't show. First time, we had a 9-12 appointment and at 5:00pm we received a call letting us know they had to reschedule to next day. I get it, unexpected situations arise. Next day, however, no one came even though I received a text to confirm the appointment and another letting me know the plumber was on his way. Again, we called and they apologized and rescheduled us for another day (they gave us a 9-12 appointment). Again we waited and again no one showed (even though, again, I received a text to confirm the appointment and another letting me know the plumber was on his way) and again they apologized and promised the plumber would be here the next day. Guess what - no one showed. At 5:00pm, I called the office and advised that if the plumber wasn't here by 5:45, to cancel the call (it was my wife's birthday and we had dinner plans that night). At 7:00pm the plumber called and said he was on his way.

As i said, I get it, unexpected situations arise, but four times they scheduled the appointment and four times they couldn't make it. That is unacceptable.

We had an issue with our AC called advanced air because we had great service in the past. This was not the case this time around Joe came out and was in a terrible mood, tried to tell me what was wrong with the AC before even making it over to the air handler or letting me say what was going on. After getting a family member involved he finally agreed to look at the unit but still quoted large amounts for parts he assumed were broken even though he couldn’t do diagnostic. Then comes the AC sales team, Amber, to try to sell us on a new unit. When telling her our experience she agreed to get the tech we had a great experience with prior to come back and look. He comes back with Amber and does some testing. I found it highly suspicious that the sales person came back with the tech for diagnosis. Why does the sales person for a new unit need to come back if she already had the measurements for the unit.Still recommend getting a new unit. We call another company to get a second quote the tech comes out and the machine has been left with several wires disconnected and the fuse missing. Had to call advanced air back and ask what they did with the fuse. They said they left it on a ledge in front of the unit. It wasn’t there. We spent over an hour trying to find this fuse and it was hidden in the back of the unit. Because of all these difficulties it seems a bit ridiculous that we had to pay a trip fee when they didn’t really diagnose the problem. They were set on selling a new unit and wanted to make it difficult for us to get any other quotes. Things should have been put back they way they found them not hiding in the back of the unit and the transformer left unplugged and the breaker still turned on, live wires just left unplugged also the cover not even fully screwed in.

The absolute worst company! Customer service is poor from the individuals that answer the phones (some weird screening agency sounding individuals) to the plumbers that arrive to work and the GM Chris! Jim is not a man of his word! We have a contract w them that states they would do the work to code, they did not file for either of the two city permits they needed to do the work! They did the plumbing work w all illegal plumbing facets caused us to fail w the city inspections (after the city contacted them to gain permits- twice!) they never submitted specs to gain approval for the work they already completed prior to installation- had they done so it would have been denied. They left holes in our walls and stated “they don’t do build backs” they left their trash all over our unit and was inside treatment rooms they had no business in, while leaving their trash in those rooms as well! We failed inspection 4 times, the city wanted to fine us a fee for the problems and our management company wanted to charge us an additional $5k to correct what Advanced ruined in our commercial unit!

The ending result; OUR BUSINESS WAS CLOSED DUE TO THE PLUMBING HAVING TO BE RIPPED OUT PER THE CITY AND TO BE RESTORED TO ORIGINAL STATE! Advance has yet to rectify this situation and are consistently rude or avoid communication when we contact them!

Dealing w Advanced cost us far more than the original invoice! This project started in December 2022 we are in May 2023 and we still can not pass inspection to be cleared from this nightmare! Which means we continue to pay for rent on our commerical property we can not operate our business out of!

Whole house re-wire. Waiting for months for permit. The office claims I am 3 months in arrears for payments. For what? We don't yet have a permit. You cannot speak to anyone in the office. Receptionist will take message, only No one ever returns phone calls. The parent company of Advanced Air is Southern HVAC Corporation. All calls to Southern HVAC Company go directly to messaging. No one actually answers the phone. Ever. If you plan on hiring this company, go shopping for a good lawyer, first!

Called the scheduler to have a tech come out and look at our Generac 45KW generator (Liquid cooled 4.2l V-6) I was very careful to make sure she understood this unit requires a "Liquid-cooled certified" tech and that 2 years ago they sent someone who wasn't qualified wasting a lot of time for both parties. Called back 2 days before and she became angry stating "All of our techs are certified in everything". Well, as of yesterday at 3:00 PM that statement isn't true. Tech comes out, sees the box and says I'm not allowed to touch it, it's liquid cooled. Long story short: even repeatedly asking, the wrong info was provided to myself and the tech. Waste of time.

Michael M was super helpful and friendly. Helped to explain any questions and how to keep the AC running smoothly. He provided Excellent customer service and went above and beyond. We will definitely be asking for him again in the future! Great job!

we purchased a new Lennox HVAC system in 2020 installed by them. First problem: it was installed incorrectly and had to be removed and reinstalled. Second: The fan failed in the middle of the highest temp weekend of the summer..called them & was told they don't work weekends, even though we had a maintenance contract with them. Third: we experienced high humidity levels in the house...since we no longer trust them we called in a different company and found out we were sold a dehumidifying system but they never wired the thermostat so it doesn't work correctly. It will cost us $850. to have that done.
BUYER BEWARE!!!

Ethan and Harrison did a fantastic job relocating and installing our new system. Great quality install.

I waited a month for basic tune up service. So yesterday they were coming at 12 so I took off from work and get a call at 11:30 that they couldnt make it and needed to reschedule another month out when on vacation. So I told them that wasnt an option and have someone come out and they told me they would try and fit me but needed to call dispatcher and would call back, which they didnt and still havent. So they owe me a half days pay. They were unprofessional and it was inexcusable.
When you make an appointment you keep it and dont call 30 minutes before and cancel you obviously do not have any business experience or common decency also you did not try and reschedule still waiting for that call so that's a lie.

This is my second mini split system installed by AA. Great experience both times. Highly recommend this company. Highly recommend asking to have Ethan install your unit.