Vortechs Heating and Air

Contacted my home warranty company and was dispatched to Vortechs. The work was done to satisfaction, but my issue is that the technician was not wearing a mask when he was in my home. My A/C is one thing, but the safety and health of my family is another. Thanks for wearing shoe covers to keep from tracking in dirt, but maybe you should look into keeping up with what is going on in the world when it comes to keeping your employees and your customers safe.
If he wore a mask, they’d get 5 stars.

On time. Chris did an excellent job. Great Customer Service skills as well as technical skills. Although it took calling in a Joe Lippens, a specialist on the Carrier brand, to further diagnosis of the problem, the results were positive. Both Joe and Chris provided service that gave me, the customer, a sense that I was dealing with a reputable company who wanted a business relationship not just a one shot repair. I felt that the cost of the repairs were reasonable. I would highly recommend this company.

I called in need of a drain line unclogged. The tech was super nice. After about 30 minutes he presents me with multiple options. They are all extensive repair/replace valves. My unit is 2 years old and serviced every 6 mos. I asked if he could simply unclog the line. It was their “band aid” package and was almost $400. I declined and paid the $79 service fee. Luckily my regular company Florala was able to get me in and fixed it for $182. Big difference and I didn’t get scammed

My air conditioner was quite old and stopped working. A friend recommended Joe of Vortechs. I called and Joe arrived at my home that morning. Joe was very pleasant, made a very good impression, and explained what he could offer me. I had a brand new system installed the next day! I am very happy with the service I received from Vortechs, very nice installers also. Pleasant experience.

I was extremely happy with Vortechs Heating and Air Conditioning. I called they answered the call immediately, they scheduled the service repair work quickly and showed up ontime. In today standards you get a 5 star rating just for that but on top of that Ryan the technician was thorough, he explained everything he found and was able to meet our needs. I'd give them (2) 5's if I could, thanks Vortechs!

Vortechs is open after hours so scheduling an appointment was very convenient due to the good customer service. Additionally, the technician (Joe) who came out was professional and quoted me fair prices for my repair. Instead of telling me what I needed he presented me with several options. I will be using Vortechs for my annual preventative maintenance on my HVAC units.

We were very impressed by this company's professionalism and personal service. Our whole HVAC system needed replaced and all of our options were explained clearly. We opted for the Silver package and were not disappointed. We now have a new, very efficient, powerful, and quiet system. Joe, Ryan, and Raymond couldn't have done more for us. Ryan especially, as well as being really nice, impressed with his perfectionist attitude.

Vortechs came out right away at night even though we were more than an hour away. We had been encouraged by another company to replace our entire system. When Vortechs arrived, I was actually with Joe when he went out to our heat pump. We discovered that the tech from the other company had removed our fan and fan motor and taken them with him. Joe was unable to fix the air conditioner that night because these items had to be ordered for our older system. Joe called me early the next morning as promised. He kept me informed every step of the way on the status of our parts. He installed them in a short time as soon as they arrived. We had air back immediately. Courteous and professional, they performed as promised. I can't say enough good about this company.

Our AC unit went down a few days after moving into our new home (who could have guessed right). The team at Vortechs was able to come out and fix it much quicker than anyone else we called. Had a great time working with Sheena and will definitely return if needed. Fingers crossed that doesn’t happen anytime soon!

There is a reason this company is excelling with their ratings. I couldn't be happier with this company and the technician they sent out. I'm always cautious when I have to deal with a repairman without my husband present, but no worries here. No sketchy vibes and no feelings of him trying to upcharge a woman who might not know any better. I was happy to submit payment for services I actually expected to be at least twice as much. Thank you Vortechs, I will continue to use your company in the future and recommend you to everyone!