Vortechs Heating and Air

This is my second time using Vortechs. Joseph clearly knows what he’s doing. Very quick to diagnose and get my AC back up and running. Vortechs did a great job fitting me into their schedule in a timely manner. They also kept me updated along the way. I would definitely use them again!

I contacted my home warranty company on Monday morning to report my ac not cooling. Within 30 minutes, I received a call and appointment for Wednesday (not bad for 100 degree summer days). On Tuesday afternoon, I got a call from Joe stating that they had an opening, and they could be at my house in 30 minutes. Awesome!
Shortly after, he and Sheena were at my door, even equipped with shoe covers. They took their time and did a thorough inspection of the inside and outside units, the thermostat, and the duct work in my attic. They were very professional, took the time to explain exactly what they inspected and their findings during the service call, and I was never pressured to buy any parts or services that I did not need. He even graciously cleaned up the unit, replaced some aging insulation, and updated the voltage to increase the amount of air coming out of the vents. I'm noticing a huge difference already. Thank you so much! I won't hesitate to call them again when I need service.

I have used Vortechs Heating and Air Company a few years back and when my AC needed a repair/maintenance - I knew who to call! I called them and within an hour I had a technician at my door. Joe took care of the issue, explained everything and provided a great service! Definitely would recommend them - very professional, time efficient and good prices ! Thank you for a great service, my AC works like new again! - Kati

Vortechs H&A is responsive, reliable, and fast! Totally recommend this business for A/C system maintenance and repairs.

Vortechs is reliable, trustworthy, and reasonably priced. I found them to get a second opinion about my AC and they came out to evaluate and gave me a better option all around. Since then, they responded quickly to a service call I put in (turned out a small debris got into my fan). I am so glad we found them. Highly recommended! Best in class customer service.

Did a great job cooling my house down quickly. Thank you.

Joe was truthful and upfront. He laid out what was currently wrong with the system and what would be needed to repair it. He explained thing in terms and descriptions that made me understand the complete situation. Taking the time to make sure I understood exactly what is occurring, makes all the difference.

Great service! They tell you what they will do before even getting to your house, and then after analyzing the system, they review everything with you, including costs. My repair was very reasonable and he was able to begin immediately, and finishing in a reasonable amount of time. I will definitely return to Vortechs with future business and recommend to anyone that asks. Thanks Joe for the great, professional service!

I'm sad to say that my experience with this company has gone from good to meh. I have a compressor about to take a header. It was not fixed. It was not fixed because they offered to fix the compressor for about $5k. That's a whole new unit, guys. The first time I had them come out, roughly two years ago, they were helpful, courteous and informative. The wanted to sell me a new A/C unit, but they offered to do that, plus give me new ducts and a good warranty at the same price. To see that Vortechs went from that initial offer, two years ago, to yesterday's attempted robbery is very disappointing. Now, my technician was courteous and insightful. He seemed like a nice enough guy and all, so no complaints there. But the price tag on the services are ridiculous and even predatory. They're okay for minor help, but I would no longer recommend them to friends. Sorry guys. I feel bad being honest about this. My experience with the staff has always been very polite, courteous and prompt. It's why I feel disappointed about the quote yesterday.

We were looking for a second opinion on our air conditioner after having an evaluation from another company and our home warranty had suggested Vortechs. The air conditioning team showed up on time and the scheduling was excellent and well communicated, but when the service people showed up, it was aggressive from the moment the service call started. We we trying to tell the history of the previous evaluation but the service person was aggressive and dismissive with everything. We asked for a maintenance check and cleaning but he didn’t seem interested in doing anything and it kept escalating resulting in him rudely walking back to the van without a word and leaving his teammate silent and shocked while she stood with us for a second before silently walking back to the car. He treated his teammate terribly and embarrassed both her and Vortechs as a company. It was the most childish display I have ever seen from an adult and a supposed professional. I’m sure Vortechs is a fine company, it’s just a shame this person is such a bad employee and such a bad company representative.