Cook's Air Conditioning & Heating Specialists

Very disrespectful front desk lady, supervisor,and manger never have I felt this way about a company until today

He is totally right we have never done business with each other and we never will and I will never recommend anyone to there business because I've never had a suporvisor tell me his time was more valuable then someone trying to tell him how one of his techs ran my ladder over after 3 other cars avoided it but hey I will admit I'm in the wrong for letting my ladder come out but if it was to damage a vehicle that is why I carry full coverage insurance in case of accidents but for cooks air tech that ran my ladder over while im Standing on side of road never once tried to swerve around it nor attempt to hit his brakes but hey if it was a person I'm sure he would have stopped or at least pulled over to apologize but anyhow I'm no longer mad about my ladder bc I take full responsibility for my mistake but I just wanted people to know that not one of the 4 people I talked to where friendly or courteous about the situation and I've never in my life had a manger of a business curse at me the way this one did.
So this is why I wrote my review.
Thank you Cooks air
P.s Justin Bass

To add to it now Gary Cook will not stop call me from restricted number and harassing me about my review I bet he doesn't call all people who leave bad review P.S Gary Cook loose my number

Fast friendly service. We had contacted another a.c. repair service and they did not have the part. Cooks came right out, had the parts available and fixed our AC in just a couple of hours. Great service; highly recommend! !

I have used Cook’s for a couple of years. Their technicians are very professional. Mahlon was our technician today and he did a great job of routine maintenance...also very professional and courteous.

Experience was great. Awesome customer service. Made their scheduled window. Very impressed compared to other AC companies I've used in the past. Jerry was excellent!

Matt is an awesome tech! Not only the knowledge he has for the profession he is in,also the great people skills he possesses. Thanks Mike for talking great care of us.

Cook's have been our service provider for three years and do a very good job. Everyone is very pleasant to talk to and the service tech.'s are very knowledgeable and efficient.

Poor customer service, the woman had attitude and wasn't patient at all.

I am replying to the message below, you’re right. We never did business because of the customer service I received when I called. I never said anything about the quality of the work your company does, I simply said the customer service was poor when I called.

Omg. Whare do I start. Please get a second opinion if you try these guys first. This guy was acting like a total salesman. Make a long story short, this guy (JERRY in ocala) said we should replace our unit, that it would be 5-11 k. That if we didn't, it would cost over 3 k to replace coils etc. Needless to say we knew he was full of it. Someone came out the next day, put freon in it and only cost 150.00 and works awesome. It really pisses me off people who try to rip someone off. He tried to rip the wrong person off. Trust me here, go somewhere else! Doesn't even deserve one star.

I used Cooks for the first time and am very satisfied with this company.They came out on Saturday and found a breaker had tripped,they checked the system and found no problems.I appreciate their honesty and they did not try to sell me something that I did not need.I manage forty two rental homes and will continue to use them due to this very good experience.Five stars.

Chris has helped me with 2 separate issues, anytime I have hvac issues he is who I will contact. Thank you again !!