Flow -Tech Air Conditioning Corp.

I bought a new house on October 29th. Mario and team came and inspected all of the ducts and units. He was very honest and professional on what needed to be replaced and advised the correct units for my home. While other companies never inspected the ducts and said they needed to be replaced, Flowtech inspected every duct and professionally advised that they were in amazing shape. I replaced two units with quality high efficiency units. The installers were on time, clean, and very detailed on how to operate the units. If i could give 10 stars i would!

My A/C unit went out on a Monday morning. When I called I was given a 12:00pm-3:00pm arrival window. The techs arrived at 4:00pm & I was not given any notice that they were running late, I only knew because I had to call to see where they were (& I was told at 3:00pm that techs were in the area & had finished a job but they were in the van waiting for the rain to stop so they could pick up their tools - wth?). When they arrived to my apt, they checked the inside unit & said they could not check the outside unit because of rain (even though it was just sprinkling) & that they’d wait the rain out in the car. I then received a call 20 minutes later from the office informing me that the techs could no longer wait & that I’d have to wait ‘til they could come back in the morning. I was given an 8:00am-10:00am time window. The next morning I called at 9:30am to see where the techs were & I was told they would not be arriving until closer to noon - again, no one told me, I had to call to find out. At that time I gave up and called another company who was able to get a tech out to me & have repairs completed before this company’s techs even showed up. The second company that was able to do the work for me also had a cheaper diagnostic fee by about $30. Also, the other company’s tech worked through the rain. — Reply to owner’s response: I understand not wanting to work in the rain but i waited an hour over my service window & the techs couldn’t wait more than 20 minutes for the rain to clear. Also, I was told my Tuesday window was 8:00am-10:00am so I’m not sure what happened there. Also, I cancelled today’s appointment because by the time I got the confirmation that the techs were on the way, the other company had already completed the work. I agree that this does not seem to be the norm for your company.

After having evacuated prior to Hurricane Irma making landfall, we came back to our business to find that, although power to the building had been restored, the AC was not working. Even though we had a few individuals, as well as companies, come by to assess the issue, we either never heard back or never received a formal quote, or we were told that they couldn't handle the job. The job in question was to replace a 15-ton condenser unit on the roof of the business. It appears that it sustained some kind of damage or trauma, and was beyond repair. It needed to be completely replaced.

Enter Flow-Tech. Within an hour of me sending an e-mail to someone at the company, accompanied by photos and a description of the problem, I received a call from Mario, the owner. A few hours later Mario was at our store, and shortly after his site visit he had sent through a quote. When I asked what the turnaround time would be once we gave him the green light, he told me that it could be done within a couple of days. What a relief to hear considering that we are a retail music business and one facet of the business is music lessons. While the AC was out, the temperature in the store was in the mid to high 90s -- an untenable situation for employees, customers, and students alike.

Punctuality and professionalism marked this project from step one through to completion. They even started the work one day before the date they had originally given us. It was absolutely incredible that with the amount of backlog of AC issues in Miami after hurricane Irma, that Flow-Tech was able to get the job started within 24 hours, and within 48 hours our AC was back to work.

The hardest part of our project was getting the old condenser unit off the roof and the new unit up onto the roof. Flow-Tech was on site the morning after we had signed the paperwork (one day earlier than what was promised) with a crew of around a half dozen people and a crane. Mario stopped by a couple of times throughout the day to oversee the project personally. The crew expertly handled the whole process from start to finish.

In addition, Flow-Tech's quote was between $10-15K less than what others had verbally quoted after inspecting the damage. Flow-Tech was able to make a modification to our existing air handler via installation of a new expansion valve, so that it would be compatible with and function with the new condenser unit, thereby saving us tens of thousands of dollars in the process. We are 10 days in to the new AC system, and it's working perfectly.

Mario is extremely thorough and extremely knowledgeable, and aside from his professionalism and lightning-quick responsiveness, you're also getting an honest assessment of your needs, with options carefully explained to you, and work that is done at an extremely reasonable fee considering the quality of the work being done.

I have been working with Flow Tech for several years, I really love and appreciate how they value their clients with maintenance contracts and are always proactive with reminders to schedule maintenance. Techs are always punctual and invoices are electronic.

When my AC broke, Flow-Tech fixed it quickly and did a great job. Very high quality service. I have tried other HVAC companies in Miami, but from now on I will be using Flow-Tech.

Flow-Tech has serviced my system for many years, and put in new high-efficiency unit 6 years ago. Working fine. Tech was just here to do semi-annual checkup; very thorough including addressing some minor corrosion with a new coat of paint.

I had an issue with my compressor (unit outside?) and the team at Flow-tech, using gauges and the manufactures prescribed parameters got the job done and corrected the poorly done work of another company. They arrived at my home incredibly quick, even wore the shoe covers and face masks. I would not choose anyone else.

Our air conditioner completely failed on a Thursday evening on the hottest August on record. I looked up Trane representatives in my area and fortunately Flo-Tech was listed. A technition came early Friday morning opened the old Trane unit which was 15 years old and found that it was not worth repairing. He contacted the office texted photos and we had a fair estimate within two hours. Since it was Friday afternoon when we agreed to a contract and made a deposite on a credit card very little could be done until Monday. Mario the owner was out early Monday and explained that the new unit required additional concrete work to fit and that all the materials had been order and the correct unit was located and was being shipped. The crew arrived on time and renoved the old unit and completed the preparation that was needed. The next morning right on time the crew arrived and installed the new unit. The owner inspected the work and additional modifications were made to make it perfect. A technition was onn site when the building inspector arrived to answer any question. The work passed and we are very pleased. We recommend Flo-Tech and believe that anyone usinfg their services will be very happy. Our thanks to Mario the owner and all his staff.

I had my AC shut down on me out of the blue when I was in Miami at an airbnb. The owner called this company out for us and they got the AC fixed very quickly. Very happy as it was the middle of summer also!

i have been a customer of flow tech for over 10 years and have always received excelent and timely service. i have no complaints. most of the team has been with flow-tech for many years.