Affordable Air & Heat, Inc.

I have had a regrettable experience with this particular company, which I find to be lacking in professionalism and reliability. Unfortunately, the owner, Jon, made promises regarding a job that ultimately proved to be beyond his capabilities, causing me to question his trustworthiness.

It is disappointing to encounter a situation where the service provided falls short of expectations. In this case, I believe the company's conduct failed to meet the standards one would reasonably expect from a professional establishment. Furthermore, Jon's inability to fulfill his commitment casts doubt on his credibility as a business owner.

The significance of trustworthiness cannot be overstated when engaging in business relationships. A trustworthy individual or company inspires confidence and reliability, ensuring that promises made are fulfilled. However, in this instance, I have found the opposite to be true.

It is essential to address these concerns regarding the company's professionalism and reliability, as such shortcomings can greatly impact customer satisfaction and confidence. Constructive feedback can serve as a catalyst for improvement, prompting the company to reevaluate its practices and strive for better service delivery.

In summary, my experience with this company has led me to conclude that they exhibit unprofessionalism, unreliability, and a lack of trustworthiness. The owner, Jon, failed to deliver on his promises, leaving me with a sense of disappointment and concern. It is my hope that the company will take this feedback into account and make the necessary improvements to regain trust and enhance their service quality.

In addition to the aforementioned concerns, it is important to highlight an issue related to the company's failure to honor a package deal regarding new units. Despite being personally informed of the package deal by Jon Freeman himself, the owner, it is disheartening to note that the company now claims that this agreement was never put in writing.

While verbal agreements hold value, it is understandable that having written documentation provides a stronger foundation for clarity and accountability. However, it is crucial to emphasize the significance of maintaining transparency and integrity in business dealings. When an owner communicates a package deal directly, it is reasonable to expect that it will be honored, regardless of its written status.

This discrepancy raises concerns about the company's commitment to upholding its promises and ensuring customer satisfaction. Failure to acknowledge and honor verbal agreements can erode trust and confidence in the company's services, further exacerbating the already disappointing experience.

To foster positive customer relationships and establish a reputation for professionalism, it is essential for companies to honor their commitments, regardless of whether they are documented in writing or conveyed verbally. Such practices are integral to building trust and credibility in the business landscape.

In conclusion, it is regrettable to note that the company did not honor the package deal for new units, despite Jon Freeman himself verbally communicating the agreement. The absence of written documentation should not undermine the importance of upholding promises and maintaining transparency. Ensuring consistency in honoring commitments is vital to cultivating trust and fostering positive customer experiences.

My interactions with this particular company have left me deeply dissatisfied with their level of professionalism and reliability. Regrettably, the owner, Jon, made promises regarding a job that he ultimately proved incapable of fulfilling, causing me to question his trustworthiness and competence.

Encountering such a situation, where the service provided falls significantly short of reasonable expectations, is truly disappointing. The company's conduct in this instance has failed to meet the standards one would expect from a reputable establishment. Jon's inability to deliver on his commitments further undermines his credibility as a business owner.

Trustworthiness plays a pivotal role in any business relationship. It instills confidence and reliability, ensuring that promises made are upheld. However, my experience with this company has been the complete opposite. Their unprofessionalism, unreliability, and lack of trustworthiness have become apparent.

It is vital to address the concerning issues surrounding the company's professionalism and reliability, as such shortcomings can greatly impact customer satisfaction and erode trust. Constructive feedback serves as an impetus for improvement, prompting the company to reevaluate its practices and strive for better service delivery.

Moreover, a significant concern arises from the fact that the company failed to pull the necessary permits for the job. This omission not only demonstrates a disregard for regulatory compliance but also raises questions about the company's adherence to legal and ethical standards. Operating without the required permits can lead to potential risks, legal complications, and compromised workmanship.

The absence of proper permits highlights a troubling lack of accountability and responsibility on the part of the company. It is imperative for businesses to prioritize compliance with regulations to ensure the safety and satisfaction of their customers.

In conclusion, my experience with this company has revealed unprofessionalism, unreliability, and a lack of trustworthiness. The owner, Jon, failed to deliver on his promises, leaving me deeply dissatisfied. Furthermore, the company's failure to obtain necessary permits raises concerns about their commitment to regulatory compliance and customer safety. I hope that the company takes these concerns seriously and undertakes the necessary steps to improve their professionalism, reliability, and adherence to legal requirements.

Fast service. The parts needed for my repair were completely unavailable so Jon the owner called supply houses all up the East coast until he located the part. He had it expedited shipped so I wouldn’t be without AC for too long. Highly recommend this company.

I can’t complain about their service HOWEVER… Affordable??? Not really.
My unit is a little over 2 yrs old. The first time I called for service I was charged over $200 for a minor fix. The second time I called I thought it wasn’t going to be a major expense because the part was still under warranty. I was charged over $400!!! 🤦🏻‍♂️ For labor!
My unit is still under warranty but I’m afraid to call 😬

Probably the best in the business. I use them personally and i am a home inspector and see issues with HVAC systems and refer my clients to them. They are honest and affordable.

Update. September 15, 2022
My AC had a leak after 11 years. This company was there from day one. They recharged the unit but I knew there was a bigger issue. Freon leak. I knew 11 years and the unit was past its life expectancy. I just had them replace the unit. They sent two guys who where very courteous, clean and perfect installers. They worked 9 hours at the house replacing everything. The price was awesome. Nothing but the best in my opinion and I see installations of hvac units in a daily basis. I worked all day away from the house and came home to a beautiful installation and my house is cool again. I can’t thank them enough for their service and they are the best.

Be careful with this company. They offer you a lot of perks when trying to sell you a new A/C unit, but if it's not in writing they will not honor it. I bought a brand new unit about a year ago and the sales guy promised a preventive maintenance check up the first year, and now that I call the company they're stating it's not on the contract. Now they're charging $175 in order to do a preventive maintenance check up which was supposed to come with the new unit. Just another shady business in South Florida. Be very careful with this company and if they offer you anything extra, make sure it's in writing.

Affordable Air is an incredible find. Prices were far better than other companies, and the service was fast. The installers were professional and worked through a rainstorm to get my unit installed. The tech was knowledgeable and patient, answering all of my questions in a way I could understand. All in all, one of the best companies I've experienced.

We purchased a brand new Trane air conditioner from this company that has been defective since day 1. They DO NOT back the products they sell. They tell me every time that it is a Trane issue and not their issue. I purchased the unit in 2017 and have had over ten service calls for defective parts and EVERY time they give me a hard time to make the repair. It’s a battle to have it covered and they always want to charge $$$ for every defective part on this brand new unit they sold me on. They are rude, difficult to deal with and untrustworthy. I DO NOT recommend.

this company installed a central ac unit for me 10 years ago, yes I know its 10 years ago. But in the last 10 years I have had nothing but issues with this AC it has caused water damage in my home. I have so many people out here trying to fix my water damage, roof, engineers, etc. I have recently been told by 3 companies the AC is the issue with the water damage, it is too big for my home. I called to get this resolved and spoke to the most unprofessional sarcastic office manager. My warrant expires in September the office manager offered to have someone come out and look at the AC for $85 as if I want to give them more of my money. Save your money, they do shotty work, and very unprofessional

Affordable Air and Heat replaced my central air unit and installed a dryer vent. They were professional and performed the services in a timely manner. I am pleased with their work. They were also easy to get a hold of and provided excellent customer service when I had questions.