Able Air, Inc

One of my Carrier AC units went out during the Thanksgiving holiday, while under warranty Able came out and fixed the unit at a very reasonable price, charging only labor and refrigerant, The service manager Adam took care of our family with fast and courteous service, all new work carries another years warranty. I've used Able Air since 2004, a solid reputable family company, thank you Able Air!

I am a long term customer and have used Able Air to install 2 systems over two decades. I scheduled regular maintenance for my system as I have been doing for years. When I called on Aug 8th they told me it would be four weeks to come out. I was not happy but scheduled service for today Sept 8 and was told it would be between 10:00 am and 2:00 pm and they would call. No one called and I called the office. The receptionist was rude and condescending. She then directed me to their scheduler (Christie) who said they had no record of my appointment. Obviously I did not pick a date and time out of the air. The merit of a good company is how they fix their errors. There was no consideration of sending anyone out in the next few days but rather just get in line. If this is how it handles loyal long term customers you need to really think about doing business with a company that treats its customers this way and is not accredited by the Better Business Bureau.

Addendum - After posting this they called and said they would send someone out. No one ever showed.

The technicians that showed up were on time. They were both personable, experienced and efficient. They worked together as a team to get the job done. They worked through the elements of the weather to complete the installation of our new HVAC Unit. They completed the installation in a timely manner and cleaned up after themselves. Two thumbs up for the overall process from start to finish. Definitely would recommend Able Air for whatever your personal needs are. We have been with them for 17 yrs. and never once had an issue with their employees or services.

We had a great experience with Able Air! Our AC died 2 weeks ago. It was an old system and we had a different company servicing it for years to keep it on its last leg before it died. We decided to get multiple quotes for a replacement and a friend recommended Able Air. The salesman, Eric, was the first one to come out. He was prompt, professional, on time, and great at explaining different options. We had a separate area that didn’t have AC before and he built us multiple quotes to help us decide if this was the right time to work on that area too. We decided to replace just the main unit for now. They were able to get us scheduled within the same week. The crew who came out today - Miles, Fred, and Neville - were all equally professional and great. They were on time and had everything done in one day. They explained how everything worked, answered my husband’s detailed questions and left everything spotless after. The house has already cooled from 83 to 72 in just about an hour. We are in heaven to have AC back and very grateful to Able Air. :)

Our technician, Jam, was awesome! Prompt and efficient. Very thorough.
We are so glad that Able Air takes care of us.

We have had a good experience with Able Air.
Positives:
Prompt service when your system is down. Knowledgeable techs. Loaner unit while waiting for new system to arrive.
Negatives:They are not inexpensive and they want to be paid at the time of service even if you are a long standing customer who owns their home and they could easily place a lean on the property if you failed to pay. Weekend service is at an additional fee.

After the hurricane, our system would not come on at all. We called on a Sunday and the technician, Zach, was here in a few hours. He had it running and cooling within 30 minutes! Thank you so much and we will be recommending Able Air to all our friends!

On a second trip Able Air installed a thermostat for $270. On a 3rd trip they replace a capacitor which fixed the problem, finally. They threw away the thermostat which was not theirs to throw away: WHY? I would not recommend able air to anyone. A total of $470 to replace a capacitor.

While I did not use this company because a friend helped me get pronto help, this a/c company was very cordial when assisting me for an appointment. They gave me their 1st availability & told me about the costs prior to the service person coming out. I always appreciate that as I hate surprises. I can't comment on their work but I can say they were kind, understanding & professional in all my dealings with them. I think that's worth 5 stars these days!

After my latest AC nightmare, I will always call Able Air first for my AC needs.

My system stopped blowing cold air so I called my usual guy. He informed me that I needed a new compressor and wire harness. Unfortunately, he could not get the harness due to supply chain issues. After way too long, I called a 2nd company that also said that I needed a new compressor and harness and quoted me a cost of $2,400 (compressor was still under warranty). I then called Able Air. The tech (Josh) came out the next day, installed a generic wire harness and did not replace the compressor. $135 later, I have cool air blowing and am wishing I had called Able Air a long time ago.

Extremely friendly, professional, and punctual.