Jack Joyner Heating & Air Conditioning Company

I don't like and I don't use to do bad reviews but for this company I'll do an exception... I called them for my AC broken on Friday and they told me to wait a call back to set an appointment and that it costs $160, but since I was melting in my home I said ok .... In the afternoon they showed up directly at my address with no appointment, and this looked good in the beginning l. After 30 minutes of checking my system they went away telling me to wait at maximum 2 days for an estimate and another appointment, I said OK.
AFTER 5 days I called them asking news about me, but the lady at the desk didn't know anything about me, and she asked me what I want (what???). I explained everything and thus she told me to call the day after .... But it was the same story, she didn't know anything to say to me. On Thursday I received on my voicemail a call from the Company with a lot of apologies, but after 6 day I was waiting for them I called another company (more affordable) and now they are fixing my AC. I complained with Jack Joiner and their bad service, having left me with no answer (and my AC broken in June in Florida!!!) for 6 days long after having taken 160 easy dollars!!!
This is not a way to do good business, thrust me, don't call them!!! They also offered me a new control of my AC for free, but I refused because has no sense when another company is working now, so I asked to be refund but they denied to refund me totally, just a partially ....
I'M REALLY DISAPPOINTED

They were fantastic! Extreme attention to detail while servicing my generator. Their Tech was as good as they get and did not miss one detail. Clean and professional. Highly recommend for Generac service.

Heat pump seemed to be working but we couldn’t get the heat to turn on. They sent out a service agent very quickly. He diagnosed the problem and repaired it swiftly. He was lovely to work with. I always feel that Jack Joyner is honest and reliable. I would highly recommend them.

I used Jack Joyner Heating and AC for my Generac generator repair. They we communicative and reasonably priced for a service call. They were able to repair my generator and had the part in their truck.

I will only use Jack Joyner, they have been extremely professional. Their techs have always been spectacular, skilled, knowledgeable, true professionals, and always get the fix done right the first time. They have NEVER tried to “sell” me anything I didn’t need. I can TRUST them completely to take care of my A/C needs. Literally recommend them to any of my family and friends! I couldn’t imagine using any other company!

Always happy with Jack Joyner. Honest, professional, personable, ethical, competent. I've been a customer over 20 years with multiple experiences among friends, family and rental units. I hired another company once, due to price. I ended up needing Jack Joyner to fix their shoddy work. I won't make that mistake again. This company stands behind their work and their reputation.

I received quotes from three A/C companies before selecting Jack Joyner Heating & Air Conditioning to replace our entire A/C system. From the initial visit and suggesting the need to move the air handler from the attic to our garage, Bobby and Christian explained to me the perfect solution. There were multiple complexities to installing the air handler and heat pump (condenser unit) the way I wanted them. After multiple emails and phone conversations with Bobby and General Manager Chris, I felt comfortable with everything discussed, including the specific A/C system, the cost, and the job itself. Matt, Harley, and Tang did an excellent job start to finish on the install even though I was that hovering customer that asked many questions and made suggestions along the way. Everyone I dealt with at Jack Joyner was customer focused and professional. The finished product looks and works great. This was my first time using this company and will also be the first A/C company I call for any of our A/C needs. Job well done!

We've been very pleased with the services provided by Jack Joyner Heating & Air Conditioning.

Robert Joyner, and his team, installed a Generac whole-house generator 2 years ago. Since then they have provided the annual service. We are glad to have this generator as it has worked flawlessly. All service has been done expeditiously and efficiently. I have recommended the Joyner team to many of our neighbors and friends.

Just had all our duct work replaced by Jack Joyner and cannot tell you how pleased we were with the service. The proposal was clear and Chris Wilborn was extremely helpful with any questions. The service men were very hard working, cleaned as they went, checked by service manager when they were done. Made sure everything was done properly and they went way above and beyond my expectations.

The technicians who installed our new a/c unit were extremely pleasant, they were thorough, seemed to be very knowledgeable and left everything clean when done. We have used Jack Joyner for years and will continue to do so! We really like the Trane unit they recommended and think it was the best choice for us.