Airstar Supply

Ordered furnace filters . Received the wrong size. The invoice had the correct size, but the wrong size was pulled in the warehouse. Had to contact twice to get correct size. The return mailing label would not work. Tried twice at the post office. They did not offer to pay for return of incorrect filters. Thus total cost and time to contact, plus shipping costs added up to poor value for buying direct from a small business ( my usual preference). No wonder Amazon is the elephant in the room.

Great communication, fast shipping.
My defrost circuit for my heat pump was fried due to a slug, so I ordered one through their Amazon store. Order came quickly and we are on the complete opposite side of the country here in the PNW. A+. Thx! And saved me $400 since my local HVAC company had quoted me $450+tax to replace it. My 12 yr old daughter and I replaced it (and tested it) in 5 minutes.

Excellent communication, reasonable price and fast shipping
My run capacitor blew up during no better time than this. I'm coming back to order 2 more of the same that I ordered few years ago. Took me few minutes to install and AC is working again. As always it's shipping fast from east to west coast. Thanks so much.

This business rules! My air handler blower stopped working on a Sunday morning and I was able to figure out what part I needed to fix it. After doing extensive searching on the web for the part, I came across Air Star Supply. Found the exact part I needed and for a lot less than the other sites I came across. I called on Monday morning to check on the expedited shipping options and spoke with Kellie. She gave me all my options and after a misunderstanding on my part even helped me complete my online order with the correct shipping so my part would arrive on time. Part showed up 2 days later just as expected. All other suppliers were telling me it would be at least 7 days before the part would ship. Part was wrapped with extra protection and in 20 minutes after opening the package I had my heat back on. All of this was done 4 days before Christmas and during this pandemic! Amazing! Thank you for helping me repair my HVAC so quickly!

Great store. Nice owner.

If you need a/c parts this store is nice and convenient. Less than 5 min off I95. And the do a big eBay and mail business. Great prices, and service.

What wonderful service I've experienced with Airstar Supply and their representative Alex! I purchased a replacement UV bulb during the outbreak of Covid-19. Once the bulb was received via Airstar and applied to my home unit, it did not work. Called in my HVAC rep who advised my system needed to be replaced to be sure the bulb wasn't defective. Because of the pandemic, and after waiting months, I was advised that due to the high demand of air treatment systems, the manufacturer would not be making them for residential use. I contacted Alex at Airstar, shared my situation, and without any delay, he kindly offered to re-imburse the expensive cost of the bulb once I returned it. Within a few days, my credit was applied even after so much time had lapsed. As a senior, those returned dollars are so very appreciated. But, even more, it was the concerns of Alex, how he listened to me and understood mine! Seriously folks, a great company with a great team that truly works with their customers! Lainie Belcastro

!!!This company threw my return away and kept my $400, This is theft, Stay away from this company!!!

I purchased an item on amazon from them. I asked for a return because it ended up being the wrong item. (item part # matched but physically different, connections on different side). They approved the return no problem, but the next day they sent an email stating some restrictions on refund. I mailed the item back to them but it was lost in the mail, and six months later showed up back at my house. I contacted the company and told them that it had showed back up. The post office said the postage they sent me was invalid. I paid postage to send it back to them, they didn't contact me that they received the item until I contacted them days after it was delivered. This company has terrible customer service reps, one of them implied that I'm a lair in multiple messages. This whole situation has been a nightmare, not entirely the companies fault. But they have no concern or care for the customer, or retaining future customers. There are plenty of other options and I fully intend to take my business else where.

UPDATE!!!

As you can see from their response this company has no respect for its customers. I didn't respond to your email on Nov. 5th because on Nov. 4th you approved the return, and I didn't see it until you mentioned the November 5th email a coupled weeks ago. When I reached back out to you, when the item showed back up at my house. I have told the truth to them and they repeatedly try to call me a liar. Also I did some more research on them, and they offer refunds for electrical items on there amazon return page, but not on their company website. Amazon has a customer first approach to returns, which this company doesn't. I sent them the proof from the USPS about the package being lost when I mailed it back to them in November. I didn't install the item, I attempted too but the electrical connections do not line up correctly, you can look at other reviews for this item and see others had the same problem. They threatened to throw my item away, if I didn't send them return postage, after they said they would send it back. I will be contacting an attorney about this company. I have proof of everything I've said to be true. These people are terrible and I hope nobody does business with them. Also this is how they treat retired Veterans, Which I have also made known to them. I also told them I don't care about the money being returned, just that they are a shady company and I want it known. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!

This guys really wanted to help me. I went there assuming the product I was buying was not in high demand. I got to the place (1 hour drive) just to find out the product was backordered. They were about to ship the last two in inventory. But Alex decided to sell me one and ship from another facility to the online customer. Was this the right move for both of us? Probably. Was I entitled for him to go out of his way and take a risk to help me? Absolutely not. Hence this small token of appreciation. Keep it up guys!

Purchased 2 capacitors off Amazon and inquired about returning them. The refund to return them was not worth the trouble. The return representative named Kelly was very unprofessional when emailing me back and forth about the return I have her ridiculous email below. This is her response when i told her I didn't order the wrong size capacitor and am not sure what happened between the Amazon site and theirs. If i replied this to one of my customers the owner would have fired me immediately. I suggest using a different company. Plenty others out there with better customer service by far. Obviously this company and its employees have issues and cannot be trusted. I’m not the only one who had problems with this pathetic company. I suggest reading their reviews and make your own choice. First ask yourself if you want to do business with people who treat their customers the way they do. I suggest checking their poor rating on the BBB as well I think that speaks for itself. If the owner was so worried about his/her customers he should probably monitor his employees and try reaching out to customers. I’m an electrician and don’t fix stuff as a hobby.

Gremlins. It was probably Gremlins. They cancelled your order secretly without you knowing and changed it to (2) 35+3 Capacitors , removing your 70+5 capacitors...that's probably what happened.

Or maybe the Russians ?

Have a Blessed Day.

Kelly

it was 100 degrees in Texas and I got my blower motor MCE in short order. Sales person was really helpful and helped me diagnose my issue. Great resource!