Air Specialties Air Conditioning & Heating Inc

Air Specialties did a phenomenal job of replacing my antiquated gas fired hot air heating system. After 28 years the old 80% efficient unit finally quit in January of this year. The team quickly responded to analyze the situation and provided 2 options. We elected for a total replacement after consulting the technicians. They quickly ordered and installed the new system to accommodate us given the time of year and outside temperatures. We now have a 95% efficient unit and Air specialties is returning in a couple of weeks to replace the AC portion of the HVAC system. I highly recommend this company as the overall experience from sales to engineering to installation was first rate!

There comes a time in everyone’s life when we have to make decisions on who we are and what we want to represent to the world. In both our professional and personal lives we must stand for something and stand behind something with integrity and honor.
I hired this company to repair my boiler as the previous owner had a service contract with them so I found it only right to keep it. Recently my boiler has been experiencing problems so I called the company I could trust.
Their fee is $179 to have the technician come to repair the boiler in addition to parts and additional repair time. As a business they are entitled to charge whatever fee they want and as a consumer I can accept or look elsewhere. I decided to accept but I asked that they simply not “turn the boiler on” but repair the boiler.
Prior to hiring them I asked that the technician fix the issue. Not simply turn on the boiler temporarily at a fee of $179.
Let me make one thing crystal clear I am in no way expecting everything to be repaired for $179 I was expecting and willing to accept additional charges for parts and the technicians work.
But what I did not expect was for the technician to turn on the boiler and for it to stop working three hours later.
My conversation with the technician was that my boiler is fairly new 2017 and there was two parts that needed to be replaced. The technician assured me that his work would keep the boiler running and the parts that needed to be replaced were to prevent the boiler from failing in its entirety.
Three hours after the technician left the boiler stopped working. I called the office and left a voicemail. I informed them that the boiler as well as the hot water was not working and I waited for a return call.
Unfortunately my illness was triggered by the extreme cold and I was hospitalized that evening.
When I called the office back a day later I was told that I had to pay another $179 for the technician to return to “fix” the boiler again all this while they work on invoicing and ordering the parts that I needed.
I know I’m from a different time when integrity was more dominant, and people backed their workmanship with guarantees. So maybe I was foolish to expect the work performed by this company to last at least 24 hours. And maybe I was naïve to assume that the company would stand behind their work for at least 24 hours.
While I understand this review will do nothing in the grand scheme of things I hope that whomever reads this understands that there is more to life then charging customers over and over again for work that did not last even 5 hours. They have my payment in full while I am without. Ask yourself is $179 a fair price to pay for three hours of heat in this economy?
I’m in a home without heat or hot water at this rate and the workmanship preformed by this company a “repair” lasting only three hours would cost me $1,432 a day.
I’m disappointed and disheartened but I am powerless to do anything. You can’t make people have integrity

Gave a great price when we needed a new boiler back in 2020. Installed promptly and professionally, and they came back to ensure all was working well. They have responded both times we have needed some assistance, and they diligently set about finding a solution each time. Always friendly, prompt, personable, and professional.

My mother has had a service contract with Air Specialties for many years, and could not be more satisfied with the service they provide. They are always prompt, courteous, and thoroughly professional. We would recommend them without hesitation.

I have been using Air Specialties for well over 20 years as they installed and service my forced air furnace, my hot water heater, and my central A/C. I live in an 100+ year old house and all the mechanicals are in a "basement" with about 40 inches of height. Through the years, their techs have done a great job removing old units that came when I purchased the house, to helping think about newer systems to use and that could fit within my space. Working in my crawl space has never been an easy task and at times, they've had to have up to 4 techs work to pull out old systems that were heavy and unwieldy up narrow steps all while hunched over.

When I converted my house from oil to gas, I had them make the equipment swaps. When we had flooding due to Katrina/Sandy, I had them replace the units. In short, they've handled just about every heating/cooling need.

Their techs have been prompt and helpful and their office staff is likewise responsive.

I can't speak to their pricing as I haven't comparison shopped but they do a really great job, they don't upsell me for services, they arrive on time and get the job done.

I'm happy to support a business where they do good work and if I call them the next year, they know who I am and what my system looks like and can readily diagnose.

Air Specialties has been taking care of my properties for over ten years, and they always come through!! Today our furnace went off during the night, we called Air Specialties, Bob was great as usual, he sent Pete to repair our issue, and again, as always, Pete is the man!! We have heat, and the job was completed within an hour and a half from our original phone call!!! You really can’t ask for better!! In short, I highly recommend this company, and will continue to call them for our HVAC needs!! Thank you!!!

These guys are always ON TIME, POLITE and are A VALUE. DO use their maintenance plan. It is worth it.

The prices are reasonable and they don't think of ways to pad your bill. It is fair and they do a great job.

The "front office" is efficient and they really put service above everything else. They explain everything they do in terms a non HVAC guy can understand.

I have done business with 4 different HVAC companies and these guys are miles ahead of the other companies in every aspect.

They earned their 5 stars. I am super pleased to be a customer and when they say that they value you as a client, they mean it and they show it.

Dr. Fred E and Dr. Kim E

On 11/15 I Hired Air Specialties to do maintenance on my propane furnace. Two guys arrived and did the job in less than 20 minutes which I found it super fast, but then again I’m not an expert. Then on 11/30 I hired a different company to do maintenance on my oil furnace, the tech asked me if I wanted the propane furnace to be serviced as well. I said no, since I had it serviced two weeks ago. Sure enough he opened the propane furnace and shows me how dirty and untouched it was. The tech told me they basically didn’t do anything. I asked The tech to service the propane furnace as well since Air specialties didn’t do anything, I saw everything the new tech did and I just couldn’t believe how I basically got robbed $211.64, I wouldnt recommend this company to anyone. Just because I’m a woman doesn’t mean you should take advantage, I’m paying you for a job so do what you’re suppose to do.

I bought & moved into a home about 1½ years ago, & had problems with the furnace the first winter, 2019. Air Specialties was recommended by my plumber. The technician, Jim, came out & discussed the problems he found with me & did repairs as necessary. Still had a few instances where the furnace would shut down but got through last winter. At the beginning of this winter, 2020, the furnace was just not reliable so decided that I should replace it. Bob came out & wrote up an estimate, & when I finally decided to go ahead, it was installed within 2 days. The two technicians, John & Pete, were here most of the day. They did a great job, were personable, answered any questions that I had, & did an excellent clean-up.

I have had a maintenance contract with Air Specialty now for the last 4 - 5 years, maybe longer. I have been very very satisfied with this company. Jim their maintenance technician is always on time and very thorough with his checkups. He keeps me informed on everything he does and what to keep my eyes on.
Wendy is also very friendly over the phone with customer service. TOP NOTCH COMPANY !