Air Specialties Air Conditioning & Heating Inc

Most recently John and Sam provided their expertise and humor to install ductless system for our 3rd floor. Heat really does rise. Bob provided marvelous plan for the system and was able to obtain the new wireless/app connection for Mitsubishi.

They have maintained our main system for many years, keep it running and replace as needed with professionalism and reasonable costs.

Replacement of a 30year old central air unit. Enjoyed, was thoroughly satisfied, with my experience with Air Specialties beginning with Bob, Sales Engineer and ending with technician, Mike. Pleasant experience with customer service calls to Wendy. In Total: Received high quality unit, price workable for my budget, staff arrival time even a little earlier than stated, job finished on time, unit details needing adjustment were fine-tuned immediately when asked. I also appreciate the technician, Mike, when leaving saying 'thank you for having us'. That I will remember too! Thank you!

I usually do not write negative reviews because I understand how they can hurt a business but I'm am very dissatisfied. I used this company on a Friday to help me with an issue I was having with a vent. The tech goes out there and tells me the vent switch was off and he turns it ON, ok fine. He also turns up the air pressure (something that I did not ask him to do, but since he's the specialist I am trusting him). He spent most of his summary call recommending me another product. Come Sunday, its cold again in the house and a weird sound is coming from the vent. I call an oil company to deliver emergency oil as I am thinking that is the issue (this runs me another $250) when the oil technician goes check the tank he mentions that there is sufficient oil in the tank for the furnace to run but that a fan in the furnace blew out. Nothing was wrong with the furnace before I hired this company. As a customer paying $200+ for a service the LEAST I expect is for the technician doing the job to be thorough. If on Friday the technician from this company was there why didn't he mention anything about the oil or furnace fan. I shouldn't have to call a different technician and pay an additional $250 just to have a problem fixed that wasn't even the problem in the first place. Not only was the technician from this company not thorough, he also created a bigger problem that caused me more money by turning the pressure up which caused the fan to blow out. I call for a partial refund or something, the response was to send the same tech out. How can I trust that? I literally paid $200+ to have a tech turn on a switch and recommend me products AND mess up the furnace fan.

Air specialties handled my entire complex total replacement of central air conditioning and heating perfectly.
Bob and crew made my life relaxing for what could have been some what stressful.
The 3rd floor central air conditioning, air handler and outside mechanical needed replacement. Air specialties performed on time, did not disturb other tenants, came in at budgeted estimate, which was quite reasonable.
Without any rservations I highly recommend.
Francis Vitagliano

Got the work done, scheduling a visit was quick and easy, but very expensive. Will avoid next time. Should be a 2.5 star instead of 3 but that is not an option.
I just needed a recharge of the AC refrigerant actually - this was the first thing I said during booking and during the maintenance visit - yet it costed me $1064 total in the end. For comparison, last time with another company it was less than $400 total and spending 1/3 of the time.
Here comes the breakdown of the high cost this time: Most of it is labor time (got charged for 3 hours $616 labor, first hour washing the coil outside and replacing inside filter, second hour doing the recharge - the actual recharge was done in 30 min and then the next 30 min just monitoring, and last 40 min essentially packing up and writing the invoice). Technician definitely was taking his time (each trip to the van parked 30 feet away takes 5 min minimum, multiple personal phone calls during the work, I also got charged $88 for the last 10 min just for invoice writing). This could have easily been a 1.5 hour visit. Yet he dragged it to become 3 hours. Besides the labor there is $300 for 2 pound of A22 for the recharge (very high price for this if you google), $75 material cost for washing the coil (just detergent cost, since water is from my condo), and $10 filter, plus $63 tax.
If I knew this company is so pricy when I booked, I would have searched more for other options. When I asked for a quote initially they just said first 30 min is $176 and each additional 30 min is $88, and the rest is gonna be determined by the technician upon visit.
To be fair, the technician did confirm with me each of the material costs on the spot and emphasized it's all up to me, but at that point I was already paying hundreds of dollars for the visit so would rather get it done instead of reschedule for another company given the hot weather and further wait. But I was definitely not expecting a 3 hour visit with all the drag. Did I mention the technician showed up 1 hour earlier than scheduled. I guess one trick to make more money is you show up 1 hour early for a 2-hour booking, and stay for 2 hour 40 min, and charge for 3 hours.....
The bottom line here is they will pre-confirm the rate with you, but they will not pre-confirm the hours with you. And since what you pay is rate x hours, they will drag the hours and make you pay more, and still say "you agreed". I definitely did not pre-agree with the 3-hour length of the "work" with half of the time being just watching, slow trips to van, phone chat, and invoice writing. But I paid in full anyway.
Here's all the info and I hope it's helpful to others.

Air specialties has very knowledgeable, helpful and honest staff. They came to our house several times during the winter, including weekends, to address heating issues in a very complicated system that they will replace. They did everything they could to keep heat in our house this winter. They are very reliable and responsive. I would highly recommend them.

Very Professional and honest!!! Not a rip off company at all, they have amazingly fair prices and give you quality work. They are forever my go-to company for any air/heating needs. I highly recommend them..

this Is a class act company.They are professional and knowledgeable, friendly and helpful they go above and beyond for their customers. I can not say enough good things about this company and all the people that work there. I would definitely recommend them and give them a 10 star rating.

My experience with this company was great and their service was excellent. We had trouble with our AC overnight and called them in the morning. The tech (Pete) showed up, assessed, and fixed the problem within the hour. He was very professional, thorough, and had all the parts needed to fix the unit right away. He even spent time explaining the issue and repair to us in detail. We appreciated the company's response and customer service and signed a yearly service agreement with them.

Bob was very thorough when he came to give us an estimate. He took his time. He installed 2 furnaces in 2 separate houses in the past month. Customer service was very good. Would use them again.