Marec Heating & Cooling

I hate to post this because their is too much negativity in the world…but just can’t keep my mouth shut any longer. I usually do all of my own home repairs and maintenance but my wife was going through chemo and there was just too much on my/our plate for me to tackle it. MAREC came highly recommended from my boss and I figured I would be in good hands…Here’s what happened: I had already diagnosed that the issue was a dead blower motor that just needed to be replaced. Of that, I was certain. I gave them the serial number and part number to make their life easier. I had even found a compatible model online that was $297 and could’ve been delivered within the week. They chose to disregard all that information and drove out here from WH to Canton re-diagnose it themselves. Then, they found that blower motor was available in Plantsville and they drove to pick it up so they could install it same day. At that time I thought, “wow! These guys are efficient and really make it happen!!” Wellllll….they charged for all that driving around and jacked up the price of the blower motor and left me with a whopping $1,500 bill!!! I could understand billing hours to and from the shop, but to bill me for the hours to also drive to here when I had already told them the issue, they could’ve saved hourssss. Even after that I was quiet. Fast forward to today when I noticed a stain on our ceiling. I went up to see what was wrong and voila…when they replaced the motor, they didn’t put the drip tray back and after a couple years of humid days and it dripping through the attic floor and insulation, it finally made it through to the ceiling. I assume they did this on purpose, hoping that a homeowner would call them in a panic to have them come fix it. But I’m not that dumb. I just regret being too dumb to double check their work. IF THEY HAVE WORKED ON YOUR AC OR HVAC, PLEASEEEEEEE GO DOUBLE CHECK IT NOW, BEFORE YOU HAVE A HUGE MESS LIKE MINE NOW!! CALL ANYONEEEE ELSE!!!!!!!!! I hate people that post anonymous whiny complaints, so my name is Geoffrey Carlson. And I stand by my words. If MAREC is willing to offer a solution, I will happily update this review. We will see…

Stay far away from this company. I had my
furnace break down and Marec out to service it a few weeks ago. While the service technician was fine and put a used part in my furnace to get it running, I was absolutely stunned with how the main office (and management) handled it from there. I was basically robo-called daily with them trying to sell me a new part and come out and do work again. My understanding was they wanted to put a new part, and charge me again. I was uninterested in that, but they continued to harass me with daily phone calls. Today, the owner or CEO called me, Steve Cook, and left me a threatening voice mail, saying if I didn't have them out to do more work, he would be charging me $100 dollars more for the used part they put in, saying something to the effect of "it was a used rental part," which is totally insane. Please save yourself a headache and go with a reputable company with ethical business practices.

Celio was on time, knowledgeable and very focused on the customer. He explained to me everything that I asked and was focused on time spent on the job! Great service at great value.

These guys are a rip off. They upcharged all the parts and service and a furnace cleaning that should have been $200 ended up costing over $1,700. On top of it they were rude and arrogant. Never use them.

Very good company from the office to the technicians. The have amazing attention to detail and always have done great work.

Professional, responsive, excellent explanations and updates. Very strong recommendation

Good

Good company