Kennedy's Plumbing and Heating

Kennedy's installed our new furnace two winters ago. It cost much more than the furnace & installation alone would have cost, because the diagnosis came by way of "fixes" that didn't correct the problem. We understood at the time that the new furnace would have an autofill device. When our tenants moved out, and there was no one to see to the draining and refilling, the furnace did not come on. (The house is on the market.) They said they would install the autofill device in the next couple of days. Now it's well below freezing, and it's not done. When I called about the delay, the receptionist (Alicia?) was unable to respond. Marie called back, and was very rude, both in language and tone of voice: not apologetic for their failure to follow through AT ALL, just brusquely telling me that we weren't a priority, because there were families without heat.

My parents who had also called for service were told the same: that they weren't a priority because there were families with children and elderly who had priority. My parents are both in their 80s, BTW.

They owe their single star to Alicia, the receptionist, who at least tried to be conciliatory when I called to say not to bother scheduling us: another local company (Glastonbury Boiler & Burner) was able to come within the hour.

Update: AFTER my call cancelling pending service, they tried calling my husband twice--I guess, all of a sudden, we became a priority--AND then tried to schedule service through my (elderly) parents. Shameful!

Tim Kennedy came to my home to give me an estimate on a IBC
Combination boiler. Back in October.
He was very professional and organized.
The following week his crew came out and installed the new boiler and remove the old boiler and water heater.
It took about two days with no interruption of water.

I would definitely recommend this
Company, they take pride in what they do ,clean professional workmanship.

I can't say enough about Tim Kennedy, his crew, and his office staff. Every step of the way was a pleasure. Tim is clearly an expert in the field of HVAC, and he had a solution for us that was far superior than anyone else's. He and his staff worked with me on the Connecticut financing, and they really did almost all of the work. I'm pretty sure that by going through with the conversion from oil to gas using the ideas he had, I'm going to be saving much more than I'll be spending on the loan payment (0% loan). Every member of his crew (I think we had 7-8 different people here) was respectful, clean, friendly, and skilled. The quality of the workmanship, from my perspective, is perfect. The system they installed is whisper quiet and does a nice job. Great job and dedication by the crew. And finally, Tim is great with customer service. He is running from place to place, but he always is able to write back to a text or answer his phone (whatever the time of day or night). He even came over to our house at 9 PM to make sure that there was heat for the kids. Marie in the office is knowledgeable of all things financial and relating to the permits, and she told me exactly what I had to do every step of the way. Thanks Tim and the gang!

We have used Kennedy's for years. For every emergency, they have always responded on the same day, fixed the problem quickly and have been very reasonable in their charges. Tim and his employees always take the time to explain what they did and why and, if it's something we can do ourselves, they show us how to do it. It's like having This Old House show up at your door. Highly recommended.

Called because my heat went out. I am a renter, whose landlord lives in another state. The lady was VERY rude and told me she wasn't going to help me. I am in contact with the homeowner and he authorized me to get it fixed. I was going to pay myself and he would reimburse me. I don't understand what her issue is, but perhaps if she was less rude and actually listened. RUDE CUSTOMER SERVICE.

The point of this review is not about their policies, it was about how rude the woman was to me. It was the middle of winter and I found myself without heat. I respect rules and policies, however even if you were not going to help me, it was unnecessary to treat me poorly.

A "Technician" came out to take a look at a clogged bathtub drain, before hiring them I was very specific in what I needed done but instead he took it upon himself to snake the drain which I had already done before he came to the house and charged me $297, so they didn't listen to me and charged me all that money to do what I already did, pleasant and it didn't fix the problem, who would have thought?...I called them calmly to let them know the tub still wasn't draining and as everyone else has stated I received attitude from top to bottom, treating me like I'm clueless etc...its just a burn and turn business, as soon as they have your credit card info that's it....After arguing back and forth they sent another "Technician" that was not only rude to my tenants but said he has also fixed the plumbing by doing what the previous one did 2 hours prior....He said it was a ball off hair in the main stack and that he snaked out 40', I guess they think that people lack in common sense as we can all agree that it would take a massive ball of hair in the main drain stack to hold up 100 gallons on water and prevent tubs from draining, and claimed they snaked 40'? that would have put them to the second clean out in the basement.... don't waster your time with them, there are plenty of other plumbers out there that do quality work and actually confirm the fix prior to leaving.

Tim Kennedy is extremely rude. Although his quote indicates permits and inspections were included in the price, neither a permit was pulled nor an inspection done. This was not known until AFTER we paid him over $12000.00 for a system that broke down in less than 2 hours after he finished. The project was supposed to be done in 2 days. Instead, on the morning of day 4, we receive a call demanding that we sign an agreement for an additional $700 for freon or the project would be stopped. Having no choice, the document is signed. When the preliminary issue of why the system was not working was diagnosed, the tech determined, no freon was in the system. Hmmmm.....interesting!!!!

Maybe if his workers did not decide to help themselves to baked goods out of our refrigerator without permission, or if the job was done within the agreed timeframe, or if the system worked for an entire day, I would be willing to recommend this company to an enemy. If this review had a "run far away rating", this company would receive it. Poor - Fair is an extremely generous rating. On the positive side, one of his workers seems to be a stand up guy. Maybe that is the reason Tim yelled at him and threatened him with termination infront of me. Who knows??... Did I mention they are extremely professional!!!! (please note the sarcasm)

Needless to say, both the City & State have been notified of the unscrupulous actions of this company.

I called looking for service at a commercial business for my company, they were VERY rude. said " we never worked with ya'll we don't know how ya'll work, we haven't got a past invoice due at another company (which has nothing to do with us).. I mean the whole point of me calling was to exchange info, all they had to do was ask but okk.....

I bought the IBC combi boiler 3 years ago,every single year happen something different with this unit,since the first winter use. People have to paid $129 dollars + tax for diagnostic and enormous price for parts. The customers don’t have guarantee at all.
They are stealing the money to the Spanish community. Very bad experience

Great on the installation, terrible on the repair. Sold us an on demand water heater three years ago, and it has been giving us trouble over and over. Never buy a Triangle Tube boiler.