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Ugo DiGrazia Air Conditioning and Heating, Inc. Reviews - 100

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Julie McDonald

I was able to make an appointment very quickly due to a cancellation, Mark came out and he was very friendly to me and my yappy little guard dog. He did maintenance on my heater and checked over my hot water heater. I did not know at the time that service should be done each year. I think my heater was extra dirty, but Mark took good care of it. The office staff were also lovely. I would highly recommend UGO DiGarzia Heating Inc.

Nicole DeVoe

Very professional staff. Unusual situation led to the need to get a larger unit than was on the estimate and Ugo covered the added cost, honoring the estimate. The day of work, due to miscommunication, no one was home to let them in. I was working and didn't get Ugo's text for 20 minutes. The crew waited at my house not only until they heard from me, but until I could get someone there, 15 minutes more. Finally, every time I've spoken with someone from the office, they have been very helpful and kind. I definitely recommend Ugo Digrazia!

Romaine A Bartlette

I had a serious problem with having my furnace stop working in the middle of the winter. Ugo and the team came through for me very quickly. I had a new furnace and heat in about a day. Thanks to the entire team. Thats from the office personal that help me setup the appointment to the installers. If you have HVAC problems call Ugo.

Paula Silas-Guy

I really appreciate Ugo and Andrew, who have been coming to our home for years. Dependable, professional and trustworthy, I am always confident that our home is in good hands.

shivam Shah

Working with UGO and Andrew was a great experience. Neither of them tried to hard sell me a product, told me a cheaper fix that could get me by and also provided clear guidance on what repairs need to be made. I appreciated the timeliness, the clarity of services and how they can help me best. 10/10 to Andrew and ugo! Will be using them in the years to come.

Diane Malenfant

My water heater bit the dust one night and I immediately picked up the phone and dialed UG0911.- OK… That’s not a real number but I did call UGO because I completely trust them. I called at seven and by 706 I received a return call… And they came to my home the next morning 8:30 AM and the install is complete by 11:30 AM… Simply amazing service. I’ve used them on several occasions going back to 1997… I’ve had furnaces installed by them AC systems installed by them, and now a water heater… They do superb work, always on time, always professional, and always always fair pricing. The customer service at this place is phenomenal… I highly recommend definitely five stars, if not more.

Justin Barall

I had to call for a last minute service at my rental property and this company was amazing! They were professional, responsive and completed the job in a timely manner. Worth every penny!

Cynthia Makki

Andrew and Ugo are the best! Every visit from them is like a visit from family. Very personable, professional and always there when you need them!!

Debby

Two servicemen arrived on time and did a thorough inspection of the heating system for our new home. They changed the filter and patiently answered all of our questions. They took a quick look at the hot water heater and recommended replacement as there was some corrosion. Friendly, professional and knowledgeable. I recommend this company!

frank forcucci

Same day service. The response to the phone call was very positive, polite and professional. The tech. Was on time, courteous and professional. Fixed my furnace in a couple hours. Excellent all the way around!

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