Cromwell Energy, Inc.

I have been a Cromwell Energy customer for over 40 years. When it was time to replace my air conditioning units, I, without any hesitation, called them for an estimate. A quick response from their estimator and new systems were proposed, based on our budget and needs.the quote was accepted. Installation was done as scheduled. The staff was just wonderful. All the employees were very respectful of my property. They were very courteous and answered all of our questions. All packing materials were removed each day they were there and the new units were installed. A quick and very neat install. Could not have been happier with everything they did. Very positive and pleasant experience!

Cromwell Energy, Inc. recently upgraded our heating from oil to gas. Our house is approximately 86 years old! The Cromwell Energy, Inc team came in and gave us an appropriate estimate of the work we needed to get done. They came in and measured each cast iron heater to ensure that our home would be properly heated. On the paperwork end they were timely and responsive. When they came in to do the work they work efficiently and were able to get us heat and hot water in a day. They also cleaned up the spaces they used. We are incredibly happy with the services we received from Cromwell Energy, Inc. Thank you!

Thank you Cromwell Energy!! We are very happy with our new Furnace, A/C & water heater. We appreciate all the assistance in finding the best & most efficient solution for our needs. Jeff & Tom & crew did an excellent job; their prompt, thorough and courteous service made the whole process very manageable & I appreciate their patience with all my questions.
I look forward to dealing with Cromwell Energy in the future and will be recommending them to my friends.

Kudos to Rich and the technicians at Cromwell Energy! The cost to replace our minisplit was reasonable, the service provided by the technicians was prompt, friendly and efficient. We are fairly new to this area and we've replaced our central AC unit and now our minisplit w/ Cromwell Energy and we are very pleased w/ both jobs!

The team at Cromwell are great. We've been using them for about 5 years now, thankfully with only a couple of emergency calls, including late at night. They've also replaced our oil tank and done other preventative maintenance. They are quick to respond, down to earth, quality work, and priced reasonably! They also provide our oil along with our boiler service contracts. I like that they have a small town feel, every time I call the office Roni answers and is so helpful. No complaints.

Cromwell Energy, Inc. has replaced our heating residential boiler recently in Middletown, CT.
The previous one was over 25 years old with open fire burner and inefficient.
The new boiler, recommended by the Company is a cast iron, workhorse equipment made in USA.
Installation of the new and dispose of the old was done smoothly by the crew of four.
After half a day I could enjoy the brand new heating system, which is quiet, efficient and reasonably priced.
Thank you guys!

I can't say enough about how wonderful it is to work with this great company! I have been a customer for 22 years - ALWAYS happy with their service and staff. Recently they just converted my heat from oil to Natural Gas. The crew was amazing, even removed my old oil tank in 1 piece up through the basement stairs since I don't have a hatchway. They removed the tank and gave me a few days to paint the wall behind it before coming back to mount the new system. The guys worked so well together, everyone knew what they needed to do! They were quiet, efficient and cleaned up after themselves. They then explained to me how the new system works. I HIGHLY recommend them!

While their service was prompt and their technicians were competent their charges are questionable. They charged me for a service call on top of parts and separate additional labor charges. I find this excessive when it took the technician under 5 minutes to diagnose the problem. Most firms when they do the work they diagnose will waive their service fees or apply it to the bill. Spoke to their manager who demonstrated zero flexibility or good will to ensure customer satisfaction. Disappointed to say the least.

My a/c unit recently broke and I made a decision to replace the a/c condenser and furnace based on both being over 20-years-old. I sought quotes from 3 HVAC contractors of which Cromwell Energy ended being my final choice.
Rich Drapeau was the main person I dealt with, who came to my home to review the setup and provide an estimate. He was professional, courteous and provided follow-up answers from questions I had based on interviewing the other contractors. This also included available manufacturer rebates and EnergizeCT rebates.
I was able to negotiate what I felt was a competitive price and get the most updated energy efficient equipment, as well as Ecobee wi-fi smart thermostats installed.
A four-man crew came the following week and they did a great job installing everything, were courteous, clean and finished in a day.
Having pulled a permit, the town inspector came in afterwards and everything was properly installed, as well as the inspector commenting he has found Cromwell Energy being a very reputable and honest HVAC contractor he has worked with.
I highly recommend Cromwell Energy and the American Standard a/c condenser and furnace they installed. I also will be using them for annual maintenance of the units.
Rich and the install team (plus Samantha handling some the office paperwork) are a great to deal with, and I couldn't be happier with the overall experience and of course the competitive price.

I am happy to write a review for Cromwell Energy. We have had a service contract for our old boiler for several years with them. They have always taken great care of our boiler and we were happy to keep it running smoothly for a long time. This last month, we decided to replace it for a much more efficient unit along with a tankless water heater. We couldn’t be more happy with this unit. We couldn’t be more pleased with the instillation of our unit. Everyone was so professional and nice. This has been a great experience. Thanks to everyone at Cromwell Energy!