Four Seasons Heating, Inc.

This place has thee best technicians like Tom, Howard, and others. But the absolute worst admin (s) who answer the phones/call customers back, are the first contact that unfortunate clients have with the company, and who schedule all appointments. The tech guys have decades in the biz fixing all manner of AC and heating equipment. They're smart, flexible, imaginative, and have great interpersonal skills too. They are all truly a pleasure to work with. Yet the appointment scheduling process is a draconian, inefficient two -- sometimes three plus -- part authentication procedure. This process consists of multiple calls that the customer often must continue making to the company over the course of the day or days. Additionally, the customer must also wait around all day (s) just to receive a call back to finally schedule. It's crazy to alienate customers of many years like us because simply making it possible for the client to actually schedule an appointment with the employee who answers the phone the *first* time -- just like how every other company on earth logically handles it -- should be an easy thing to resolve. However, when this salient point, and the customer frustration that accompanies such a difficult scheduling process is brought to the attention of the admin who's apparently in charge of the company's entire calendar -- she is strikingly verbally rude, deeply unprofessional, disconcertingly defensive, and violates the cardinal rule of good customer service when she insists that any scheduling difficulties are the customers' fault for not answering their phone: don't make it "my" problem is the number one rule of excellent (or in this company's case, poor) customer service. The customer take-away is that the owner of this company really needs to get involved here relative to hiring additional help for the seemingly troubled, unhappy admins, and by providing them with some desperately needed formal customer service skills coaching and development training. Despite Tom, Howard, and their equally stellar tech colleagues, sadly, we can no longer support this business due to the key management failure item of an admin so hostile towards their customers, her behavior borders on what most small, medium, or large business owners would perceive as professional insubordination.

BEWARE!!!!

We used Four Seasons to install a whole home humidifier in November 2019. We were informed that it shouldn't raise our electricity bill by much since the temp in the house would be more comfortable with humidity-- we have a finished basement and they said they wouldn't have to cut through any walls or anything because of the location of our furnace.

Install seemed to go good and everything was working well. House was humidified. We keep the house at 68* with 35% humidity in the winter months and we noticed a HUGE increase to our bill (even in the summer with no humidity usage). Our bills have consistently been $100-120 more per month than they were prior to getting the humidifier installed. We had Xcel come out to check our meter to make sure it was functioning properly (it was). And then had an electrician come out who checked the breaker box... he turned off the furnace breaker and noticed that our furnace did not turn off even after switching the breaker to OFF. It took a ton of investigation but we found out that they improperly and NOT to building code, installed the humidifier off of the furnace breaker and connected our furnace to our downstairs bedroom breaker. They were too LAZY to properly install our humidifier to it's own dedicated breaker. Our home wouldn't even pass code and it was noticed that an imbalanced load was going to the ground causing an excessive loss of electricity (which we are paying for).

After hours of back and fourth phone calls with four seasons they finally came out and agreed to fix things. They tried to push it off as not their fault because they hire an outside company to do the electrical work... WHAT?! A heating/AC company that doesn't even do their own electrical work? It's been a year and a half of EXTREME electricity charges and now Four Seasons will not call us back to try to work things out or compensate us for all of our time and money that we've spent. Absolutely horrible customer service... it's been nothing but a horrible experience and headache and we still haven't had a resolution with them.

Please use a better company and save yourself from a disaster like this.

Four Seasons initially installed the Heating and air in our new home 8 years ago. Their field personnel have always been great. Be prepared for a 180% mark up on any parts required for repair. We called for service yesterday morning and never got a return call. We called three hours later and set up for their first available this morning. We also requested the price of the part needing replacement which is a $211 motor. The repairman arrived and installed the motor in about 5 minutes and asked how we will be paying? I asked how much for the part and he replied "$586". I will pay reasonable but not get ripped. His office told him to pull the part, not negotiable. I bought the part local for $289 and installed it in less than 5 minutes. So much for future calls to Four Seasons

Four Seasons, if you need an urgent repair, is awesome! They were the original installers of our home system when we bought it and their warranty service was a 10+.

Fast-forward 6 months; I needed an estimate for a brand new system in a house I was remodeling. The gals answering the phones could not have been nicer or more professional and set me up with a sales guy named Randy who would call me to schedule the estimate. A week later, I had still not heard from Randy so I called and asked them if they still wanted to bid it. The gal on the phone apologized profusely and within ten minutes, a very gruff and irritated Randy called me back. He was right on the cusp of being rude and could absolutely not handle any of my times to meet. We finally settled on him coming out at an inconvenient time for me where he would access the home via lockbox. A week went by (kind of long for an estimate, but hey, beggars can't be choosers) and Randy called me at his scheduled time. He let me know there were a bunch of people there and cars in the driveway and that I needed to come out to meet him. Problem was, the house is vacant and Randy did not have the right address. “This is the address you told me,” Randy insisted. I told him he was a block away and an even more gruff and now disgusted Randy said, "fine, I'll head there." Five minutes later Randy called me and said, "I am not going to provide (yes, PROVIDE) you an estimate." Shocked, I asked "why," which Randy then explained to me "you gave me the wrong lockbox code and I am not going back." Given the joking nature of contractors, I thought he was kidding and restated the correct lockbox code. "I said I am NOT going back," Randy again emphatically stated. I asked Randy if he was kidding, especially since I had already waited a week for this otherwise great company to come out (I REALLY wanted to use Four Seasons, they'd been awesome!) then said, "You know what, I don’t want to deal with your attitude anymore, who is your boss?" Randy immediately hung up on me.

Flabbergasted, I called the main number again and asked the gal to but me in touch with Randy's boss so we could get someone new to give me a quote. She let me know how sorry she was and she'd have Tim (90% sure that was his name) call me back. 24 hours later, no call from Tim. I have now called and cancelled my scheduled cleans and services and am sad to say, they seem to either be too busy to take care of their customers or flat out don’t care about more business. Either way, massively disappointed and am now dreading finding another go-to.

Come on guys, I really tried to give you the benefit of the doubt with trying to reschedule, then asking for a call back and even when calling to cancel future appointments, the gentleman on the phone didn’t as much ask ‘why’ I was cancelling.

2020 is hard on us all, maybe a good opportunity to see where your process failed your loyal customer.

Had them out last week to install a bypass humidifier. Had them out today to service the furnace and make sure it was ready for the upcoming cold weather.

The guys last week were very friendly and efficient. The tech today (10/8), Brian, was awesome! He called when he was on his way and got here at the very beginning of the scheduled window. He was incredibly thorough and meticulous. I hope he comes out again for all future preventative maintenance visits!

BUSINESS NOT TAKING CARE OF CUSTOMERS, My heating system had problems on new year`s day, my system was installed by this company @ 3 years ago and their phone number is on the wall controls, so we called them, a service tech was "sent" but he never made it to our freezing house. 24 hours latter somebody from their office called my wife and cancel the emergency appointment and said we can call some one else! Just woooooooooow.
We had to call another company to replace the mother board, (cover by the warranty) at our expenses, almost $1000.
Looks like this company do not take care of customers.

They installed our HVAC system when our house was built. I filled out a online request to schedule from their website. apparently no one has to access to that, and they don't service any of the units they installed. They shouldn't have a form on their website to schedule an appointment if they don't plan on using it.

Had a positive experience. Lori (spelling ?) was able to get a tech to our house same day and the tech (sorry, don't know his name) was able to diagnose and fix our issue quickly. Showed up on time and didn't prolong the job. It was a pleasant experience for us.

Furnace stopped heating the house fully and would shut off after only a few minutes. Howard walked me though trying to fix it myself, we thought it worked, it didn't so he came out to the house at 10:30 pm since it was a really cold night and the furnace would not go over 60 degrees. Howard came out, worked on everything, found a few things that needed be fixed and I was up and running in 2 hours. He was polite, on time, didn't try to up-sell me and overall it was a great experience.

If you ever need any kind of HVAC, furnace, A/C repair or install, Four Seasons Heating & Hair is top notch!!! Very knowledgeable, responsive, and honest. You can absolutely trust them to do a great job and not over charge you. Forever more, this is our go to company for all things furnace and A/C!