Four Seasons Heating, Inc.

My experience with Four Seasons Heating is good. Four Seasons installed the furnace/HVAC for my new home at Downtown superior. When I turned on the AC for the first time this year, there is no cool air at my 3rd floor. I contacted the warranty and Four Seasons at the same time. They both got back to me and Four Seasons scheduled a group of their crews to stop by at the same day. The issue was there was a wire not connected and a wire mis-connected. They fixed it pretty quick and run the AC, wait a little bit to check everything is good.

Adam from four seasons came out to check on an airflow issue submitted as a warranty claim on our new build home. He was very knowledgeable, friendly, professional and helpful. He went above and beyond to check every aspect of our hvac and furnace system. Laurie was hard to get a hold of so we just exchanged messages. But ultimately scheduled a time that worked for me. I was very impressed with them and would recommend.

This company installed HVAC in our New Build Home. After 10 months our AC broke down still under warranty we called in. The first tech came and misdiagnosed our unit. They dispatched another tech same week. Luckily, Carlos fixed our unit same day. He was patient and gave us valuable tips and advice to keep us cool. Thank you!

I made multiple calls for a service request on a device that was installed by this company. Months later, no traction whatsoever and nothing but excuses. It is probably best to take your business somewhere else.

TERRIBLE!! This company installed our HVAC system in our new home this year. The service department is the worst ever. Maybe it’s because it is warranty work. Laurie the service scheduler won’t call you back and is always at very long lunches or unavailable to speak with you. It’s been two weeks of 84 degrees in our bedroom at night. They send a tech after a week and many phone calls who says the HVAC should’ve had more freon and they didn’t clean it coils properly. He said he did both but a week later it’s still 84. I’ve called so many times trying to speak to Laurie it’s crazy. She finally calls me back but I can’t answer. I called her right back but she’s unavailable. They assure me she’ll call me back. 4:30 I call again and they are closed. Recording says press 0 for emergencies or 1 to leave a message. Neither options work. At this point it’s not worth my time and I’ll call another company and pay as this company seems to careless about warranty work and customer service.

I was driving on I-25 and witnessed a truck for this company (truck #31) driving extremely dangerously, tailgating and swerving. The truck had only one brake light and it was dim. It should not have been on the road at all. A company that treats safety this way has no business being in peoples' homes.

Installed the furnace in our new home went to go change the filter. Found the old one just laying there and the wrong direction

There is a long story that goes along with issue, but the long and short of it is that I have used this company before and every time I've used them there has been delay after delay. This year, to try to head off the busy time of year, I checked my AC the first time the weather got warm. Sure enough the freon had leaked out again and it wasn't cooling. I contacted Four Seasons to come and fix my AC unit again, and after a few days they were able to come look at it. The problem is they didn't have a "special fitting" to recharge my system. The technician requested a trip charge, and I asked why I was paying him a trip charge when he didn't do anything yet. He said it was the way their company works. I said, I was in a service industry and never had my company collected on any payment until the job was completed. Either way, I begrudgingly gave him my credit card. He started to leave after charging me, and I said "so that's it"? When are you coming back?". He said he didn't deal with the scheduling and I would need to call the office. I tried to call the office and they were closed for the day. I called the office the next day and spoke to "Lori". She was rude, curt, and clearly didn't care the issue wasn't fixed. She said she didn't see a warm day in the future so I need to call back when I see there is a day that is warm and they'll get me on the schedule. Of course I knew this was going to be a problem, so I said, can I not just be automatically scheduled the next time there is a warm day? Her response was "No, you need to call back in when you see a warm day and we'll put you on the schedule." Of course, I wondered how this would go and explained that I highly doubt that if I saw a warm day a few days in advance that they'd e able to accommodate. She assured me that they'd find a way to get me onto the schedule if I gave them a few days notice.

A few weeks later, I called them on a Monday to let them know it was going to be warm on Friday. Lori was busy, so the receptionist took down my information and said she'll have Lori call me back today. I received no phone call.

I called back on Tuesday, and the receptionist said she saw the note for Lori to call in the computer, but for some reason she never called me. She said she'll transfer me to Lori, but she's on the other line currently so I'd need to hold. Eventually, she picks up and immediately came defensive when I said I tried to call yesterday to schedule a return visit on Friday. Noticeably agitated, she stated that she wouldn't be able to come out for two weeks or so. Of course we got into an argument as I reminded her of her word she gave me the last time we spoke, and she said that is why she didn't call me back because she knew I would be upset when she told me she wasn't going to honor our agreement. She gave every excuse in the book including technicians being out due to COVID19 and such. Understandable, but I too am annoyed and said "Look lady, I have a 6 month old baby that can't sleep when it's hot in my house", and she didn't want to hear it. She started yelling at me and hung up the phone.

Of course I requested a refund long before the arguments go heated in which she refused. So my credit card company was contacted, and Four Seasons can deal with them.

Our 2 year old furnace had a faulty gas valve. Four seasons were the ones to install it but when our gas company just off our heat on the eve of a temperature drop, they couldn’t be bothered with us. Carlos informed me that he had to take care of customers that were still under warranty and could not make time for us.

I hope he enjoyed sleeping in a nice heated house that night. My kids did not enjoy freezing in their beds…

We used this company for years and used to get good customer service and good quality work at a fair price. Their customer service is now the worst I have ever seen. Their "dispatcher" refuses to call back for 5 hours after an early morning request for service and then finally, after you repeatedly beg to speak to her, tells you that she has had dozens of other calls and no appointments available. Tell me that 4 hours ago, lady. My heat has been out all night. There are other companies out there I could have called. Now they are all unavailable. Utterly incompetent. We will never call them again.