Mountain Breeze Heating & Air, Inc.

My experience with Mountain Breeze wasn't so great. I have an air conditioner that (still) isn't working--I had ice build-up in my evaporator coils because the air conditioner had been running and wasn't working due to low airflow. The tech said let it melt and replace the air filter as it being dirty was likely the issue... despite protestations that we'd done that earlier in the year--about a month or two prior. We even removed the air filter and the airflow (which I still think is the issue) is barely there at all. So, basically, I paid an $84 fee for someone to come out and try things I've already tried with no diagnostic effort whatsoever--I figured some other things might have been checked (like what's really causing the low pressure). I'll give 2 stars as the folks were definitely friendly, but I can't really stomach paying almost $100 to get no closer to a fix.

Update: I had a friend who's an HVAC technician come out and do a proper diagnosis. He found the freon was super low due to an open Schrader valve, fixed it, and recharged the system. This was an easy test that could have been done, yet mountain breeze did not. I stand by the low review.

They came out charged me $85 to tell me I need to change a transformer on my unit. Gave me $398 quote for the service letting me know it may not fix the problem. We had another company come out charge us less and do several other things besides just change the transformer which did not fix the problem. The other company was at my house almost 3 hours. The guy that came out with this company was literally looking at my unit for 3 minutes. Absolutely a waste of time. He did however make sure to quote me on a whole new replacement! This company is a JOKE!! They’re money hungry

Thursday night noticed AC not working. Called 8am Friday, Adam was at my door at noon and had fixed the burned out switch by 1245 and I was back to work. It was incredibly easy and smooth....thank you Mountain Breeze and Adam for being prompt, knowledgeable and fast and Sarah for responding to my call so quickly!! You are the best and I wish other companies were as great as you! You made my day!!

This company responds quickly, they have Fair pricing and their Tech Andy is the best!

Frank and Tom are great, we’ve been using them for over 5 years to help with our equipment maintenance for our business. They are friendly and super quick (especially important to us, as we’re running a business). We know that we can relay on them. We highly recommend Mountain Breeze.

84 dollars to come tell me that I need a new ac unit, and there is no freon in the unit (along with the freon is no longer made). Second company comes out and says there is a leak and it can be fixed, and they still make freon for my ac. Well then, this company is lying and wants to just sell me a new ac unit. I WILL TELL EVERYONE NOT TO USE YOU AND YOU ARE SCAM ARTISTS. Have a nice day con artists.
Update: called your office yesterday, no one answered, did not leave a message, don't have time to waste on telling you how your business failed, normally businesses call back a number that was missed...not a good sign that you don't answer your phone or care enough to call back.

Outstanding service, great guys and good value for your money!
They put in new AC, furnace and tankless hot water heater units, and also changed the ductwork to create 3 separate zones for improved airflow for different floors in the house. They finished this in about a day and a half and did a fantastic job.

I have a rental condo in DTC. The ac/heat unit went out 2 years ago and I had them replace it. I then had them come out 7 or 8 times because water comes out of the vent every time it rains heavily. I finally had to hire a roofing company to fix the damage that Mtn. Breeze caused. I had been more polite and patient than they deserved, but now they won't even return my calls. They are terribly incompetent and you should go elsewhere!

I normally don’t write these kind of reviews, but my experience was SO outrageous that I really feel like my experience needed to be shared.

My family bought a house recently and I called Mountain Breeze for someone to give us an estimate. I told them we had another company come out already before we bought the house and we were just comparing rates. The woman on the phone said someone could come out that afternoon. Great.

My aunt, who is the one who bought the house, said the man that showed up was rude to her right off the bat. He said that he was there to measure for a new air conditioning unit. She quickly told him they weren’t interested in a new unit, and said he went outside trying to call me. Next thing she knows, he is wandering around in the backyard. English is not her first language, but she has been in this country for 30 years, I’m pretty sure her “no” was pretty clear.

I’m not sure who the technician is, but the card left was for Jim Morse, the owner...

I then get a call from my aunt saying that the air conditioning is no longer working. I call the technician to clarify what happened and he says he doesn’t do repairs, only deals with new units, and that if I wanted to do that I should have said so. I explained that I did NOT request for a new unit, I simply asked for an estimate and was not asked for details. He said he was right next to the woman making the appointment and that was what I said. I DID NOT. He insisted that I would have to sort that out with the office.

I call the technician again and ask him to walk me through what he had done while he was at the home since I was not there to witness anything in person. I explained that somehow the AC was working yesterday, but now was no longer functioning, so I was just trying to get to the bottom of this. He starts going off on this long rant, yelling at me, REPEATEDLY accusing me of trying to scam him and insisting that the unit hasn’t been working for the past 5 years. I was so shocked because I have NEVER been treated so harshly.

I get a call back from the office woman, Sarah, who I try to explain things to. I was pretty shaken up at this point, and she claimed she had no idea what was going on. I told her that I had spent some time getting yelled at and that I did not ask for a new unit, just an estimate. She ASSUMED that I wanted a new AC, even though I was clear that I had another estimate to compare services to, and could provide that if needed. She just kept saying it was a “miscommunication”. How is that my fault, and why does that result in me and my family getting yelled at and having a now broken AC unit??

She continually kept trying to tell me what I said, even though there were MANY assumptions on her part and no effort to gather more detail while I made the appointment.

“You said you wanted a new unit.”
“No, I said I wanted an estimate and I had services to compare to.”
“Oh... it was a misunderstanding.”

I later find out that not only was the technician rude to my aunt, but completely disregarded anything she had to say. On top of continuing on our property even though she told him we were NOT interested in a new unit, he apparently REFUSED to talk to her when she asked him how much it would be. He slammed his hand down at her and said he would only be talking to me on the phone. She. Is. The. OWNER! What the hell kind of business treats their clients like that!

I don’t know anything about their quality of work, but I know how they deal with people. I am APPALLED with how my aunt was treated, and at how terribly the entire situation was handled. I can’t support giving people like this any money. My aunt’s English may be a little broken, but that is NOT an excuse to speak to her the way he did and ignore everything that was coming out of her mouth.

We are now on the search for a respectable business that does not discriminate to fix our broken AC unit.

These guys did a great job. Installed a tank less water heater and a AC unit in one day. Highly recommended and also one of the best bids I found out of 5 companies. Would use again with no hesitation