R & R Heating & Cooling, Inc.

We came home after a long weekend to find our first floor furnace not functioning. Completely dead. We called R & R as we had used them in the past. Wade was very professional and polite...and was able to diagnose and fix an uncommon issue within 30 minutes. Explaining everything along the way. Needless to say I know more now about furnaces than I've ever known. I trust R & R and appreciate the quality of their work. We will always call them when we have an issue. Thanks very everything Wade you guys are awesome!

Warning avoid, engineers don't know how to design systems.
Manual J was calculated wrong, per house not per room also based on incorrect numbers (lazy)
Fresh air intakes without dampeners causing condensation build up on ductwork!
Installed blower is grinding already.
Thermostat installed in wrong places, these people don't seem to understand heat rises - crazy.
And as per usual instead of spending the extra $100 for multistage compressors install the cheapest rubbish on the market
Also condensation lines not fully insulated, so looking forward to damp in my ceiling when summer rolls around.

R&R installed a humidifier for us two years ago. Since then we have used them for annual maintenance. Exceptional service. Kelly is knowledgeable and takes the time to educate. Highly recommend.

Gary came to our house today to service our furnace. He thoroughly inspected and cleaned all parts, and gave us some1 much appreciated suggestions. We were given your company's phone number, and we will certainly pass it on!! We are very satisfied with excellent service and information from Gary!

Technician GARY is awesome!! Always on time, polite and efficient, treats our home with respect and tolerates our overly-friendly Golden Retriever! Prices are fair, appointment times convenient, I highly recommend this business, been using them for 13 years!

Decided to go with them as they were priced less than the competition, and that was a big mistake, they were low priced because they do a lousy job. Got an AprilAir 700 humidifier installed from them and it has been more than a year, my winter heating bill shot up almost $100 every month and the humidity does not even go up 10% but it runs almost all the time. The technician attached the humidifier to wrong side of the HVAC feed and connected to the hot water source and it consumes water all the time but does not maintain humidity at desired levels (~40%).The water feed is a copper tube that is left hanging and that is going to hurt the main hot water pipe as it is carrying all the weight of this tube and would probably break in future. At the end, even after spending for installation, and spending almost $100 every month for heated water, it is still a dud and we still use 2 small humidifiers and need to fill water every night. We had a home inspection later and the home inspector also suggested that the way they installed was not at all correct. I feel like the so called technician who did the work although sounded knowledgeable didn't know what he was doing and just installed something and left. I have to now spend money again to get this installed correctly (as suggested AprilAir 700 might not be correct choice) by a professional which in my experience R&R is not. I unfortunately have to suggest to not take chances with these guys.

My AC was initially installed by them when the house was built. The compressor is broken, and the part is still under warranty. I called them for a quote. They told me it was about $500. I clearly stated that if the price was way off, there was not point for them to come and waste my diagnosis fee. They promised that but not willing to write it down. I agreed to ask their technician to come. The diagnosis was the same, but the price raised to $1200-$1300.
I have read the bad reviews about them, but I was hoping they probably would learn lessons from the bad reviews. Apparently, I was wrong. I hope people whoever read my story will take the lesson.

I mistakenly called R&R when my furnace went out thinking they were the installer and covered the warranty. During that service call, I realized it was, in fact, Now Heating & Air that installed and carried my warranty. By the time I called the correct company who installed the furnace and therefore carried a warranty on it, I knew from R&R that it was the pressure switch that needed replacing. It took 3 separate visits by Now, listening to well over an hour of sales pitching their maintenance plan and desire to re-work my exhaust duct, and $270 in labor to have the part installed (the part was free and covered by warranty). I regret using them because R&R would have done the repair within the hour it took for the original diagnosis and only $90 for the part. Even more aggravating was that on the 3rd visit when the guy arrived with the part, it took less than 5 minutes to install ... and that cost me $270! Very upsetting and aggravating experience!

I felt duped and cheated by the company I used. This was a stark contract to the courteous, professional, and honest experience I had with R&R. Not to mention he totally won me over with his manners in handling his shoes and removing them while in my home. I also felt the office girls were professional and kind far above my expectations, even offering me an additional coupon discount when I called to see how much I was getting cheated by Now. R&R, if I ever have an issue, you will be the only ones I call from now on ... warranty or not!

I had my HVAC blower motor die and in less than 24 hrs R&R was at my home with a new unit under warranty. Kelly was the name of the technician and he did an outstanding job of not only replacing the unit, but also offering tips on ways our system could be improved over the years and how we could save money with our current system.

Oh, and did I mention that they did all of this around the 4th of July holiday. Great work and great service.

The only reason I did not rate as excellent, because Kelly's work was, is that I had a miscommunication with a few members of the R&R team and also was never told there would be a charge and how much it would be. Obviously I was expecting some charge, but when the first person I spoke with kept saying 'its under warranty don't worry, we will take care of everything and it won't cost you a dime.' Only to find out I had to pay $95 for labor. Again, not a huge shock but it should have been mentioned at some point during our phone conversations.

Beyond that it was great work by a great company. Hopefully I will not have any further troubles with my HVAC but if I do I am confident the guys at R&R will get it fixed right and quickly.

Although this is not the first time we've worked with Kelly at R&R, he just oversaw a major revamp of our entire AC and furnace system. They did a great job, were completely professional, and were able to keep the place clean despite significant wall work. Highly recommend!