Broomhall Brothers

I've been working with Broomhall Brothers for about 15 years now. New furnace and water heater most recently. They have always covered any warranty service needed and given great advice on maintenance of my equipment. Charges have always been reasonable and work exemplary. I would and I do recommend there service to my friends and neighbors.

Really good experience! They are very nice and informative. Only thing that needs improvement is to not giving up so quickly that everything is ok. The first guy who came in said everything is working when it wasn't. Thankfully, another employee came in and asked questions to figure out the problem. As inexperienced people who don't know about how heaters work, it can be difficult to explain in a way that's understandable to the worker. Listening and asking questions to figure out a solution instead of saying everything is ok needs to be worked on.

Our central heating stopped working randomly in December and they were very quick to send help our way. Joe Lucero is great! He was very kind and explained everything clearly and thoughtfully!

This company is the BEST! We had a new boiler installed at our business in 2015 and the boiler system has NOT had any problems since installation. Then in 2016 we had problems with the water pump and they came out and found the pump was bad and they quoted me and I had them install the new pump and guess what another 5 star service. I highly recommend them and I will forever keep their number in my phone1

Joe.L and Adam.W where extremely professional and fast. Me and my family of four did not have any heat for 12+ hours (not there fault). Yet as soon as they got here they got it on fast before I was making dinner. Thank you so much guys it means the world to us. The little things in life matter when it's cold and snowing in Lakewood.

I was given a window between 2:30 pm - 3:00 pm. I received a phone call saying he could come earlier than scheduled time, I agreed. A nice and professional gentleman named Joe came to my residence on December 28,2019 to address a heating. He not only listened to what I had done to addressed this issue. He explained to me what was going on with the unit. And most importantly, he fixed it. Thank Joe, I appreciate your work!

I had two other air conditioning guys from a different company just lately, when Andrew Steinbach came it was obvious he knew what he was doing. He was really patient with all of my questions, Andrew was kind, professional, and got the job done right. I would recommend Andrew to anyone.

Isaac at Broomhall Brothers was great! He fixed our furnace issue, immediately being able to diagnose the problem. He also fixed other things that others havent been able to! Definitely recommend these guys!

This is the first time ever writing a review about a company...that's how strongly I feel that this company should be avoided. Call center couldn't have bee more rude (nice attitude candi) placed a call for estimate and was told I would hear back at the latest by the next day. Called back a week later and explained I was waiting for a call back and couldn't have been talked to any ruder. Had previous valve worked done since they service the broiler in my building and they were over priced with sloppy work. Couldn't be happier I went with another company. Plan on getting on the building hoa board soon.. bye bye broom hall

If you expect work to be done competently, you might want to avoid a place like this, who would run a boiler backwards, resulting in over-temp conditions and the destruction of your equipment.
Likewise, if you want a company who will respond when you let them know about their mistakes, or take responsibility for them, this is definitely a company to avoid.
After 6 months I contacted a lawyer and warned that there would be a lawsuit and they came back with a reply, finally... But one which claimed that the boiler was 5 years old, etc... when if fact the manufacturing date on it showed that it had not even been MADE 5 years prior.
They knew the dates and were either deliberately indifferent to the facts or trying to obfuscate them. Which is worse when it comes to a business relationship? Incompetence, lying, or a combination thereof?
The CEO eventually responded with an offer to "compromise" where they'd pay for the $2k unit they destroyed, but not take responsibility for or refund the $7 in labor they charged me. Thing is, I'd already had to replace the unit that they destroyed. Luckily, I had 3x companies inspect and document the condition and installation of the unit before I had it removed.
Broomhall might be nice and pretty and polite when they want to sell something, but they'll completely screw you after they mess things up.

I'm sure that they will try again to make claims that I never called them, etc... Well, when I did, asking for waranty work in Summer 2017 (40 months after installation when the unit with a 20 year warantee failed) they said "we do not do that sort of work.

Then they lied to the BBB about the dates, etc and through the BBB offered to replace the HARDWARE ONLY (about 20% of the cost) they destroyed AFTER I'd already contracted and paid for a new unit and did not need one... I believe that they intentionally missed the dates in my demand letter. They had their lawyer write a letter that called the unit "over 5 years old" when it was manufactured in Nov 2013... go figure that. It was turned on in Dec 2013.
It wasn't made 5 years ago even now, and it failed in June of 2017. 3.5 years old.

I have Emails from them from months before they claim that I called (and of course my phone records), which is why I am resolving this in the courts.
Don't believe anything they tell you. Liars tend to lie.