Family Heating and Cooling, LLC

Ken is a very personable rep, as he took his time and explained our options. We went with Family as their price was very competitive and they installed the same brand as our old furnace. Removal and installation took about 5 hours and they did a great job. They scheduled the city inspection for us and it passed with flying colors. We would definitely recommend Family to anyone replacing or fixing a furnace.

Family Heating and Cooling is a fantastic company to work with. Came out the same day I called them to look at a broken HVAC system. Brandon was incredibly friendly and professional, as was Ken when I met with him.
They fixed/replaced our system extremely quickly.
I can’t recommend them enough!

My wife and I are moving out of town and the week before we leave, the pilot light goes out on our ancient furnace. Just to be safe we had someone come out to check on it, on a Saturday. Ken was informative and polite, and discovered a crack in the unit which warranted a replacement. We were able have the new furnace up and heating by Monday afternoon, in a snowstorm and single digits temps. Throughout this process Ken maintained top shelf customer service, answering questions and being informative about the furnace. I've already verbally recommended Family Heating and Cooling and will continue to do so!

Everyone I spoke to was friendly, professional, and explained details. Ken added to my gas line for me in the Spring and am very happy with his service and quality provided.

Additionally, a of my friend had a new furnace installed at the end of last Winter by Alex when I was living there, same fantastic experience. Highly recommend.

Ken and crew are awesome! We have had our water heater, and ac and furnace units serviced with them for years. When they bid on a new system, Ken gave us all the options and the install was professionally done on time and with very courteous and helpful staff. We are happy to refer Family Heating to friends as the need arises. Family Heating is very responsive as needs arise . . . calling back almost immediately. A+ in our book!

A completely satisfactory furnace replacement. Not cheap, but in the range of typical. I would certainly use them again.

Our company has been serviced by Family Heating and Cooling for about 10 years now. They have always been honest, fair and professional. We just had Family install a new HVAC unit for our building this week. The process went well, the price is what I would consider fair (for a commercial unit) and it works great.

The tech was very thorough and explained everything that was wrong with our 12 year old builders grade (off brand) furnace. We ended up getting a new furnace installed with Family Heating and Cooling. We are very happy with the service we received through all of this. We now have a very quiet new furnace. They can't change the price of a new unit but, they did help us secure financing for it.

I experienced an after-hours problem with my furnace that required emergency service. Ken from Family Heating and Cooling responded to my initial phone call within 5 minutes, arrived on time, and fixed the problem immediately. He had all the necessary parts on hand and provided extra cleaning services at no additional cost. I paid a fair price for parts and labor and did not mind the emergency service fee. Thanks Family! We'll be sleeping warm tonight.

Had work done on furnace (cleaning) which was found to be incomplete when home was inspected for sale. Contacted the owner of Family Heating and he personally came out to repair additional needs of the furnace and perform cleaning on the same day. Estimated additional cost of $480 which he waived completely. Enough cannot be said for honestly, integrity, and ownership of an issue. Everyone will make mistakes, but only a few take ownership and go the extra mile to then complete the job. Could not recommend Ken and his company more highly.