I love and appreciate this company. They hold themselves to high integrity and treat there employees and customers with respect and kindness. They never upsale you. They dont tell you something is broke or needs to be fixed unless it is and does. If something goes wrong they make it right.
Called to get HVAC & furnace quote. Waited 3 minutes an no one answered the phone. Called back and no one was available to set an appt. Was told to leave message for a call back. What if I had a technical problem with my HVAC?
The owner of the house we're renting sent imcomptent people to install AC. He sent different incompetent people to fix issues created by the installers, creating worse issues. Looking for people to do AC repair ourselves we were stood up by two different service people, probably because of how bad our setup was.
Southcoast was the exact opposite. They told us who would be showing up and when. The technician, Steve, called ahead and was punctual. He inspected our system and everything he said was consistent with our observations. He made what improvements he could while not having an important replacement part. As he was obtaining the part he kept clear and consistent communication with about the current state. When he knew he would have the needed part he scheduled his second visit. That day he called ahead again and arrived exactly as expected. His repair work went exactly as stated, no surprises.
I'm completely satisfied with the work that was done and thrilled with the professionalism and customer care. In San Diego there's so much demand for AC work that lots of business can get away with poor service. I'm relieved to have found people that care about what they're doing.
Southcoast has been servicing our air conditioning units for several years. Lou is great, he is always courteous and provides excellent service. I feel like I can always trust him for an honest assessment, all at fair prices. I would highly recommend Southcoast Heating and Air.
Very good experience. The estimator came on time, he offered good price quote. The installer also came as scheduled, he brought the right equipment, he was fast but detail oriented and everything is working. What more could I ask?
Update July 30. After running the system for few days, I noticed that my formerly two speed condenser now has just one speed, as does my variable speed indoor fan. I recalled the tech explaining that the original installer left one too many wires, and he would fix it. It seems that he botched it up.
The shop made an appointment for week and a half in advance, I waited for two hours - they never showed up.
The circuit board on my fan went out and Southcoast came out quickly to assess the problem and then came back the following week with the parts to repair it. Dominick was very professional and courteous. Work was completed in a very timely manner and I am very happy to have my AC working again.
Southcoast office staff and ac man were beyond wonderful. The service and communication were timely and thorough. If you want the best give Southcoast a call, they're pretty chill!!! LMAO
I've used Southcoast Heating & Air for over 10 years for my business in Vista and the service is 2nd to none! I recommend them for you business or home anytime. Kevin is our guy and he is great!
Kari Taylor
I love and appreciate this company. They hold themselves to high integrity and treat there employees and customers with respect and kindness. They never upsale you. They dont tell you something is broke or needs to be fixed unless it is and does. If something goes wrong they make it right.
Ann
Called to get HVAC & furnace quote. Waited 3 minutes an no one answered the phone. Called back and no one was available to set an appt. Was told to leave message for a call back. What if I had a technical problem with my HVAC?
Jason Mansfield
The owner of the house we're renting sent imcomptent people to install AC. He sent different incompetent people to fix issues created by the installers, creating worse issues. Looking for people to do AC repair ourselves we were stood up by two different service people, probably because of how bad our setup was.
Southcoast was the exact opposite. They told us who would be showing up and when. The technician, Steve, called ahead and was punctual. He inspected our system and everything he said was consistent with our observations. He made what improvements he could while not having an important replacement part. As he was obtaining the part he kept clear and consistent communication with about the current state. When he knew he would have the needed part he scheduled his second visit. That day he called ahead again and arrived exactly as expected. His repair work went exactly as stated, no surprises.
I'm completely satisfied with the work that was done and thrilled with the professionalism and customer care. In San Diego there's so much demand for AC work that lots of business can get away with poor service. I'm relieved to have found people that care about what they're doing.
Pendleton Eye Center
Southcoast has been servicing our air conditioning units for several years. Lou is great, he is always courteous and provides excellent service. I feel like I can always trust him for an honest assessment, all at fair prices. I would highly recommend Southcoast Heating and Air.
Thomas Sk
Very good experience. The estimator came on time, he offered good price quote. The installer also came as scheduled, he brought the right equipment, he was fast but detail oriented and everything is working. What more could I ask?
Update July 30. After running the system for few days, I noticed that my formerly two speed condenser now has just one speed, as does my variable speed indoor fan. I recalled the tech explaining that the original installer left one too many wires, and he would fix it. It seems that he botched it up.
The shop made an appointment for week and a half in advance, I waited for two hours - they never showed up.
Heather Mason
The circuit board on my fan went out and Southcoast came out quickly to assess the problem and then came back the following week with the parts to repair it. Dominick was very professional and courteous. Work was completed in a very timely manner and I am very happy to have my AC working again.
Corrine “mskloco” Klock
Southcoast office staff and ac man were beyond wonderful. The service and communication were timely and thorough. If you want the best give Southcoast a call, they're pretty chill!!! LMAO
Bill Kammerer
I've used Southcoast Heating & Air for over 10 years for my business in Vista and the service is 2nd to none! I recommend them for you business or home anytime. Kevin is our guy and he is great!
Maryann Saulus
Came to check my AC unit on time. Only charged me a service call. Very friendly and efficient
Allison Mccurdy
Always back their service and know their projects.