Airflow Heating Cooling Solar

Was once an incredible company. Had a great initial experience noted below. However this company needs to have better response time and integrity. Can take weeks to get a call back, if ever. The owner has awesome workers working for him, though they and the customers deserve better.

PREVIOUS: Led by Ray, this is the business to call if you ever have a question about air conditioning or heating needs. Ray came out twice and took care of my heater in a back unit, making sure it was in working order when he left, and saving me tons of money on replacing it. A very friendly gentleman. He also gave me and my wife some good ideas on new technology to warm and cool our home's living room.

In November 2020, I was having issues with my heating and air conditioning unit that Mauzy Heating & Air installed back in 2013. My heater would only blow cold air, unable to warm my condo. I called Mauzy Heating & Air to come out and they said the earliest they could come out was in four weeks. My tenant living at my property just had a newborn daughter and she needed her heating to work properly at night-time. I needed someone to come out quickly and hopefully fix or diagnose what was wrong with my heating unit. Next, I called Tarpy Heating & Air because they had great reviews on Yelp. A technician from Tarpy went out and explained I had a leak in my Heating and Air conditioning unit. He recommended that he fill my heating unit with refrigerant and that hopefully this would fix my problem. He charged me $450 to put in only 2 gallons of refrigerant. This price seemed ridiculously high, however, I was already out $150 just by Tarpy sending out their technician to diagnose the problem. So, I bit the bullet and spent another $300 to fill up my heating and air system with 2 gallons of refrigerant. My heating and air worked for two weeks, then once again, it was blowing cold air again and my tenant had no heating capability. I called back Tarpy again and this time, they wanted to charge me $850 for a leak search/test. There was NO way I was going to pay $850 for a leak search/test, so I called back Mauzy heating & air and they wanted to charge me $1200 for a leak search/test. It was at this moment, I realized that Mauzy and Tarpy have way too much overhead and they must charge ridiculous prices to pay for TV commercials, advertising, employees, etc.. I looked on Yelp again and luckily I found Ray Basso with AirFlow Heating & Cooling. If you're still reading this review, you've made it to the best part. I asked Ray how much he would charge for a leak test and he responded $300. Remember that Tarpy and Mauzy were going to charge me $850 and $1,200 respectively. Ray Basso/AirFlow went out to my property to diagnose the problem. After spending over an hour of analyzing my heating system, he did a bubble test and realized that perhaps my heating unit wasn't leaking, perhaps it just needed some sealant. Ray informed that he would like to add 2 more gallons of refrigerant just like the Tarpy technician did two weeks ago. At first I was hesitant, because the Tarpy guy tried the exact same thing. However, AirFlow's price for adding 2 gallons of refrigerant was ONLY $250. Tarpy charged me $450!!! Ray then left my unit and returned the very next day and added sealant to my heating and air conditioning unit. Unfortunately, my heating unit started blowing cold air again only one week later. Ray went back out a third time and this time he added more sealant and more refrigerant. In all these return trips to my condo, Ray has NEVER charged me other than the first initial visit which was $250!!! You will not find another heating and air company/man/woman as knowledgeable, honest, and hard working as Ray Basso and AirFlow Heating and Air. Since Ray's latest visit, my heating and air conditioning unit is still working. I'm not sure if the problem has been entirely fixed, but I definitely know who I'm going to use for all my future heating and air needs. Oh, Ray has also gone back out to my condo two different times to check the refrigerant level and to see if the sealant in working. He has checked my heating and air conditioning FIVE DIFFERENT times and he's only charged me for his first visit! Do yourself a favor, hire Ray Basso/AirFlow for all your heating and air needs. Ray genuinely cares about getting the problem solved as opposed to other bigger heating and air companies that just want to overcharge you and take advantage of you. Ray Basso is someone you can trust, he will explain the problem to you clearly, and then give you the best, most affordable ways to fix your heating and air situation. I NEVER leave YELP reviews, but Ray's/Airflow's service is the BEST, contact me if you have questions.

Airflow Heating and Cooling did the work efficiently, courteously, and reasonably priced. They heard the description of my problem and went right to work without trying to upsell me. The technician and owner whom I spoke to were courteous and polite and kept me updated on the progress. Everything was cleaned up and put back together before they left. My heater is working fantastic! I would recommend this company to all of my family members and friends. I know I will be calling on them for other projects in my home.

Not trustwortjy... speaks in circles..doesn't listen or read text..tells lies or braindead,can't figure out...not a builder's builder..will not use...THIS.from a 35 year real contractor builder...

I was in need of a new furnace and I contacted Ray. He beat the other estimate and his warranty was also better. The work was done quickly and their customer service can't be beat.
This is the second time I have used Airflow. They were quick to respond even during a heat wave and didn’t charge me for their time saying “we didn’t do anything”.
I would definitely recommend this company and I will not hesitate to call them again. Thanks Ray!

My AC unit went out and I called Ray. He send his technicians out the following day. They were friendly and professional. They asked a couple questions about what I observed (suddenly stopped blowing cold air), asked me to try and turned it on, observed what the condenser unit did, and then seemed to have an idea what was wrong right away. 10 minutes later the knocked on the door to check vent temperature and said we were up and running again. Thank you very much!

Revised review
DO NOT DO BUSINESS WITH THIS GUY!!
He took our money and our existing solar panels and never came back. Biggest scam artist I have ever seen! He doesn’t respond to anything and doesn’t care that he has successfully taken our entire savings, stay far far away!

I needed to have a doorbell rewired and decided to use Airflow due to a family member's recommendation. I'm glad I did. Ray and Greg came on time to do the job and were very professional and friendly. The work involved cutting into some drywall but they cut the drywall in a clean square so that it was easy to patch back up and vacuumed after everything so that they left the place cleaner than they found it. Their pricing was fair and the work was solid. While they were here they were able to check a few plugs for me and replaced some older faulty wiring and even took a look at my AC system. I've since used them for some additional wiring jobs and to install some new light fixtures. Highly recommend!

Honestly, this company is amazing. I called several others to get quotes to investigate the lack of airflow in my second story. Airflow was immediately available and the owner came out to provide a quote. We discussed my desires and came up with a price that I felt was fair. For the price, I assumed the work would last half a day at most. The owner and another guy Worked the entire day. After replacing ducting, the airflow upstairs was still weak. They both came back the next day to work on creating more airflow upstairs. I am not a regular customer and I checked literally everything that was replaced in the attic. They did not leave until the job was done. Airflow is a honest company that won’t quit until the customer is happy. I would highly recommend this company to anyone needing work done. They went above and beyond for me even though I am a difficult customer.

Ray Basso is the man for the job! He came recommended by my neighbor. We are very pleased with the outcome. We have a 22 year old Lenox central air conditioner. Ray taught me a lot about how it works, and what is necessary to keep it performing well. He injected new freon, updated the filter, added chlorine tablets to keep the system free of contaminants, installed a noise reduction sleeve, and we are getting very cold air throughout the house with less noise.
Ray services and installs heating, air conditioning, and solar. Trust this guy. You will be happy!