Sears Heating and Air Conditioning

It was the worst experienced and customer service.They don't deserve the one star I gave them, DON'T EVER GIVE SEARS YOUR MONEY OR THE OPPORTUNITY TO WORK AT YOUR PLACE! We signed a contract with sears home improvement on November 2016 to replace the roofing on our property, The contractor, agent for Sears Home Improvement, showed up on middle of January of 2017 along with a sub- contractor. The contractor and subcontractors began the work on the roof in mid-January of 2017 and proceeded to remove the old roof, leaving its surface exposed and susceptible to potential windstorm and water damage in midst of a very rainy season. Due to a family emergency, the subcontractor left the job site and did not return. We contacted Sears Home Improvement on numerous occasions expressing concern for the abandonment of the work site by the Sears Home Improvement.

As result of this abandonment, the roof and interior of the building suffered major windstorm damage and damage from water intrusion. I have made numerous attempts to contact Sears Home Improvement to seek relief from this suffering, only to receive excuses, empty promises and long undue delay. Now, Sears left us with big mess and damages in our building that exceeded $100,000. We had to evacuate the units and send all tenants to a hotel until we finish fixing all the damages in addition to the lost of property rental income and tenants complaints.

The sales person was great. Alundas Havens was very professional and courteous. The walk through was thorough and my AC work amazing now. Im am very satisfied.

We bought windows which was a disaster. Took 7 months to finally get the job finished. Zero follow up once you sing and give a down payment. Would not recommend

30 days later i have received no locks on my sliding glass doors! No one has called back, i've call several times. Nothing but passing the buck! So disappointed. Will Not reccomend Sears to anyone

Eight windows replaced. Windows are great. Installation was good. Only giving 4 stars because the installers moved furniture to install and did not put it back in place before they let.

Every aspect of the project was handled with expert craftsmanship and excellent customer service. I highly recommend Sears Home Services for any home remodeling or upgrade project.

Installer made home improvement history with his expertise, hard work, and stunning results! I envisioned 10 days of pain, and got perfection in TWO! Rocky is the best!

had heating and air conditioning in one day. very fast and down to business. installers were on time and very polite. would definitely hire them again.

****incomplete*****So far the sales man John simon. Is awesome . Returns calls, and tries to help the best he can. However it stops there. New HVAC system installed. Installed wrong, refused the first contractor a&g heating and air to come back and fix the mistakes.( moved insulation around, put ductwork in retarded locations argued with puting air returns into each bedroom. Left trash, staples, mask tape in the attic and in the garage area.left a mess and didn't give to craps about the 20k hvac system that was installed. Even installed a vent above the thermostat which kicked the system off minutes after starting.) I had to argue with the lead contractor (Joel) from sears to get another contractor out. Once the other contractor came out he even said the duct system needs to be re-done. He did his best to rectify the sysem but still not working correctly. Living room gets to 68degrees while 2 rooms strugle to get down to 78, mean while the master and another room reach set temp of 74 or lower. The system is so unbalanced. Now we are in limbo as John the sale man tries to help us get thing going and rectified. (Sence joel no longer works gor sears.). This review will be revised once the system has been corrected. BE WARNED stay on top of the contractors or they will skimp on the work. In southern California

Had new HVAC installed. Very sort wait between contract signing and installation. Installers were friendly and very efficient. Neat removal of old HVAC and nice cleanup after work completed.