Sears Heating and Air Conditioning

Sales guys were great, worked hard to get the price closer to my comfort zone. Easy to schedule appointments, had to call them to confirm install date, though. Flooring is beautiful, installers were polite and attentive to detail. My condo looks beautiful.

The roofing team arrived with all their tools and immediately went to work. They removed all damaged wood and measure for new skylights. The roofers remained totally professional and cleaned up after they finished. We were not displaced at all during the work, and received a 50-year, 100% guarantee. Where else do you get that, and if you did, would the company still be in business in 10, 20, 30, 40 , 50 years? Sears will be here for us.

I love my floors but did not realize it would be such a mess, between cutting the laminate and grinding the concrete there was a ton of very fine sawdust and powder everywhere. I live in a condo so we kept moving the furniture around and my only complaint is that I wish the workers would have had sheeting or something to cover the furniture. I would have if I had known. However, Sears was extremely efficient. I called and had an appointment for a bid the same day, and then measurements were confirmed very quickly. The order was placed and everything was completed within a couple of weeks. If not for the mess, and what I think was poor planning, I would have given them 5 stars.

I was very satisfied by the work done. The installers did a perfect job. Everyone was courteous. My only complaint was the salesperson. He talked a good game, but was incorrect on many details. He told us we needed a new garbage disposal, which we agreed to and then did not put it on the work order. He stated we could keep our backsplash... NO. He sold us a sink that would not have fit. He would not return our calls. We still do not know the final cost of the project.

Our sales representative was amazing, full of knowledge and very pleasant. The installers also were very nice, quick and did an excellent job installing the unit. Our biggest disappointment came with the scheduling department. Terrible customer service, no call backs, showing up to our home with no appointment, not very pleasant and definitely not expected from a company like sears.

I ordered 2 windows that were damaged on a fire, the windows are beautiful ,
from the day I signed the contract they told me was going to take 2 weeks and it took 2 months to get them and when they were ready to install they had the wrong windows so was postponed for 5 more days ( the maker company is in another state).
Once they had the right windows,it only took less than hour to install them., they did a good job not messy.
Everything was fine except the turn around time.
I'll give 4.5 stars:)

Installation went well. Careless with glue on glass hard to remove or cannot remove.

When my aunt's ac system needed replacing last year we used Sears. My aunt is a snowbird and I've been looking after her place when they are not down here. Sears took care of the replacement and the experience was really great, considering what you see in the news about bad HVAC contractors. I was impressed with my experience and would choose them again.

My husband and I scheduled a consult to discuss having A/C installed in our home. I must say, we were both very excited to start this process and learn about what our options were. When I called sears, I was thrilled that they could send someone out as early as two days. However, the excitement was short lived. While I understand that sales is a high pressure job, the pressure shouldn't fall on the consumer. Essentially, the sales rep. told us that we had to make a decision, today, right now, in order to keep the quoted prices and all the "perks". I must say, that we did not appreciate being backed into a corner and having this behavior justified by their motto of "come as a friend, leave as a friend". It definitely did not feel like the sales rep. left like anything close to a friend. Instead, we could tell there was sulking and disappointment for us not taking the bid. But I'm sorry, it's our home and our investment so we have every right to have other companies come to our home and give us a presentation about their services as much as he did. We did not appreciate being told that we did not trust sears because we were saying no today. In fact, the only reason we called Sears is because we somehow still trust Sears even while every news article says we shouldn't. The main reason why we said no was precisely because we were backed into a corner and told it's either now or never regarding price. I would recommend that if sears wants to earn the customer's trust as he often said, it should begin by providing the consumer autonomy and trust that they will hear other offers and come back. Maybe that doesn't work for their business model, but at the end of the day, high pressures sales is not a comfortable process and it leaves the consumer with a sour taste.

When the men showed up they immediately started taking out windows and wasted no time replacing them. Their attention to detail was very impressive. Armando and his crew were exceptionally polite and move like a well order machine. I love the new Windows and the job that was done.