Sears Heating and Air Conditioning

I have some reservations recommending Sears for exterior doors. I ordered 4 doors in Mid May and waited over 2 mos for installation. They tore out my old doors and then informed me that 1 of the doors delivered was hinged on the wrong side so I was left with one of 3 decisions: 1. Leave the gaping hole into the garage or board it up with plywood awaiting another door 2 mos later, 2. reverse the swing of the new door so that it swings in, blocking the entrance to the bathroom or 3. Install it swinging out where it hits the water heater on opening to the garage. I chose the 3rd option for security while awaiting a replacement door. Also note peep holes in 2 doors were installed backwards so that you could not look out of the door but easily look in. It is now mid October and I am still waiting for my replacement door.You have to call every few weeks to remind them, as they will forget you. The only reason I didn't give Sears a worse grade is that the salespeople were wonderful and I have had excellent experience with their appliance maintenance people.

I am so happy we went with Sears! I received several bids prior to installation. It's not just about the cost, it's about quality, what's really included and guarantees on work and equipment.

With Sears we were guaranteed a great installation, no surprise hidden costs if problems arose and protection from poor work, shoddy equipment or liens on our property.

No one else could or would guarantee, (in writing) those things. The closest bid to Sears couldn't convince me they would be around in a year if our system failed.

You get what you pay for. HVAC is too major a purchase to take a chance on saving a few bucks and in trade taking a whole bunch of risks.

I am not a risk taker, I can't afford surprises.

Additionally the installers were polite, efficient and cleaned up before they left.

I recommend Sears for your HVAC needs:)

Cathy Lyle

Just got central AC installed. Sales reps were low pressure and very easy to speak with. The contractors that did the install were amazing. A special shout out to Red, who was extremely helpful, professional, and communicative during the entire install process.

The experience with the sales representative was really good, one of the best. The project management was the worst, they basically forgot about our project and we had to remind them, they sent people to measure and promise to start the following week, but almost 2 months passed and they seemed to have lost theverything measurements. The actual job was finally done well, although they could have cleaned better when th eyes finished.

They honestly got everything installed and working rather quickly but........2.5 days later the unit stopped working. I was clearly surprised and upset and called them out right away. They determined that the heating unit was not communicating with the thermostat. They have never had this happen before and they would have to order a new unit. No problem I was understanding until I heard it was coming from the east coast and they had no idea when it would be coming in. Mind you we live in Southern California where we have weather at 105 degrees. They didn’t offer to bring out a window unit or anything to alleviate the heat in our 90 degree house until the rest of the unit was delivered. I guess I would say there customer service isn’t up to what it should be.

I am so very please with Sear and the contractors, They gave me my monies wort and some. If I could get the service from everyone that I hired to do job like what I got from Sears I would not have any complains, Many Thanks to Rocky (thats not how it is spelled) but thats alright he is such a wonderful worker. I have never been around someone like Rocky, very dedicated. Cupboards Installer. Many thanks to John and Junior the Counter Top installers, It was a Jackpot for me. Thanks to all the workers that makes my kitchen looks like a million dollar Kitchen.

Unsatisfactory , Sears roofing contractor came out in or on 19 June 2016. No project mgr. on site. Wrong materials, and afterwards nail gun holes in Decking, not completely primed, nails showing thru carport parking, decking not secure together, professionally unsatisfactory. No one was on site to supervisor, or management. Sears would not even send a corporate employee out to follow up on complaints. My advice go with a different roofing company. With guarantees. James Tyler P.S. Bottom line the whole project/ roofing ordeal sucked. And workmanship, professionalism, all unsatisfactory not no one checked my complaints out. Besides sending flukies coming out and putting in report only what Sears wanted to see. But they call these guys management and rely on what they have put in reports. SEARS / Corporation never once contacted myself on or about this problem. Blind leading the blind. No structure, or leadership!!!!! They rely only on these flukies input. And yet not even one from S.D. District supervisor or project mgr. never even showed up or even called

Purchased 2 Doors. Everyone from the initial contact for the purchase with Bill to the communication with the project manager Darryl to the installation was great. I now feel a lot safer with doors I feel actually protect my home. Thank You.

In short, I wI'll never do business with SEARS again. It has been 6 months since th beginning of my roof replacment and I'm still dealing with complications with my contract as well as attempting to be compensated for the damages and hardships caused by the roofers. The overall service and lack of proffesionalism was sub standard to what I expected from a national company. I wouldnt recommend Sears services to anyone.

I love my new kitchen cabinets,they look beautiful and my kitchen looks larger. The sales rep. Ruben was so helpful and nice.In the future i will have them do my bathroom. Rey did the work in my kitchen,beautiful job Rey!! Thank you.