Bay Air HVAC Services Inc.

Rheem water heater purchased from this outfit in March of 2019 is malfunctioning just 14 months later. I called them believing that the unit would still be under warranty and I was informed that the warranty on this $2,000.00 water heater was good for 12 months only. Furthermore, it would cost $400.00 to repair it.
I don't mean to imply that they are at fault, probably just a lemon.

Bay Air HVAC Services offer exceptional Services compared to other 5 star company that paid for reviews. The same day service, repair and fast replacement or Installation, It makes this company unique. Disregard some bad reviews that are from Yelpers that try to get advantage from a minor paid to a lifetime warranty. Bay Air HVAC is the best choice for serious people that are looking quality service from the start to the end.

I had two Carrier furnaces and a AC Carrier replaced. Not an easy job by any measure. Still, their team of technicians gave me a great discounted price for replacing the three HVAC units. They did great work and I will recommend them to my friends and family.

Our heating system stopped working in February and Bay Air charged us $150 to do the diagnostics and consequently charged us another $500 to fix the problem. The unit worked for a month and stopped working again and they refused to come and address the problem even though their invoice grantees the work for 60 days. we are reporting them to consumer protection.

Technician came promptly and found that the A/C need 2 small parts (Capacitor and booster), said that the complete repair would cost $ 440, but he did not have all the parts with him. He then checked on his truck and found the 2 parts and replaced so that the A/C was working well. He then wrote up a bill charging for the 2 parts $ 248 and for the labor $ 300, making a total bill of $ 550. He stayed at our house less than one hour, and I found that the 2 parts cost in retail store $ 30.
Complete fraud -- will never call this firm again.

They came the same day after calling for service. They were very professional, friendly, communicative, and worked quickly & neatly. After discussing further work, they returned the following day and completed the project at the price quoted. I would highly recommend Bay Air HVAC Services!

I called this company requesting someone come out to check out my AC. Matthew said Richard would be out between 1-3. I took the afternoon off work. At 3:00, he still hasn’t arrived. Matthew calls me, says he’s running behind, will arrive at 4:30. Needless to say, he never showed up or called. I called Gladys, cancelled my request, said I can find another company more reliable who wants my business.

These folks seem to charge > 1000% markup.

I had the same experience as one of the other reviewers. They came and had a look, and told me that I needed to replace my inducer motor. Without even needing to consult a catalog, they quoted $1080, and gave me a $100 discount. When I asked why it was so expensive, they told me that it was about $500 for the part and $500 for labor because it was very labor intensive. They told me they would have to come back the next day because it is a very old model and they didn't have the part, but then they realized that they did indeed have the part in the truck and could do it right away.

They took the inducer assembly down and started to replace the motor. While they were doing that, I googled around and saw that the motor costs about $35 online, and the whole inducer assembly about $175 (they were charging me $500 to put the motor into that assembly). I watched what they were doing, and there was at most 30 minutes of work (except that one of the screws was jammed so they couldn't get the assembly apart). I confronted them with the prices they had found and they put my hardware back in place and left with only the cost of the service fee. They also completely changed the cost breakdown after I confronted them with the online price.

I really felt like they were out to milk me. At this point I'm not even confident that the parts needed changing. They might do good work prompt work, but their labor and parts rates are through the roof.

I work in property management and I rely on Bay Air HVAC. I am never let down. They have rescued us when other vendors have not been able to complete work. They are fast, responsive and reasonable with pricing.

I called this company at 3 pm, after not getting a call back from another company. My washer was repaired, at a reasonable price, by 6:15 pm. I would recommend this company to my friends.