Staycool Airflow A/C & Heating

I had an amazing experience with Staycool. They were on time and extremely professional. I got multiple quotes and they were definitely the lowest and I’m so happy I went with them. They were more than half the cost of NEXGEN and I feel like I got better service as well. I had my A/C relocated from one side of my house to the other and they installed a new unit. They took the old unit and left no signs of them even being at my house. Excellent service and I highly recommend. Great price great service and extremely professional. You can’t go wrong with Stay Cool.

My rooftop A/C was not producing cold air. Brian and his team did a great job in analyzing the issue. They refilled the refrigerant and replaced another parts. Initially the first technician didn’t carry enough of the refrigerant, but their team immediately dispatched another technician and with the owner Brian to come over. It was late afternoon already, but they continued to finish the job. Nicole is very responsive in helping the schedules. I really appreciate her. According to Brian, they are running their own business for 3 years. Himself has 13 years of experience. It is a great company. I am sure they will be very successful. Best wish to them. And again, thank you so much to them for solving my problems. I definitely recommend them to whoever needs a A/C service.

We appreciate this company, professionalism, and being financially reasonable. They were able to solve our AC problem within the same day, which is very remarkable. We highly recommend them.

The knowledge that Brian has as HVAC surpasses four other companies that I requested I could not be more impressed with this company. He instantly knew what to do, and was very fair with his prices.

Recently, I hired Staycool Airflow A/C & Heating (Contractor Lic. No 1077331) to fix an Air Conditioning unit which was malfunctioning at my property. I am the owner of the property and I have long term tenants renting the property from me.

After the technician inspected the unit, I was provided with 3 options for repair. The first for $950 (which they said might fix the problem, but they could not guarantee it), the second for $5,050, and the last for approximately $4,050.

I was also asked to pay $195 for the inspection, instead of the initial agreed price of $125. I refused and paid what we had agreed to.

The second A/C unit at the property was functioning just fine when the technicians arrived for the inspection. As soon as they left, my tenants noticed that the second unit was also not working suddenly. I contacted Staycool immediately, and Mr. Powers attempted to convince me that this must be a terrible coincidence, since “the technicians had not touched the other unit at all. They didn’t even go to that part of the house!” I later realized that Mr. Powers was pretending that someone else had been to the property, even though he was the one who was there with another person. He even told me that he would check with the technician and call me back, even though he was there in person!

After their visit, I was able to find another A/C repairman who was able to visit the house late that evening, fix both units in a matter of 15 minutes, and asked me to pay $150 for his service. I asked the same repairman about the cause of the problem for both units, and he said “they removed the wires that control the outside unit. They did the same thing to both units.”

The temperature in the La Quinta area was about 95-100 degrees on May 31, 2022. By refusing to fix the first unit, and disconnecting the second unit intentionally and refusing to remedy the situation after I brought it to Mr. Powers’ attention, Mr. Powers and his staff put the lives of my tenants at risk! Staycool’s refusal to fix the problem with the first unit, and disconnecting the wires for both units, only made things worse, much much worse. Cutting off the working A/C in 100 degree weather was like a death sentence for my tenants.

This case has been referred to the California Board of Contractors, the Surety company for StayCool and also their insurance company. Staycool has refused to respond to any of these statements, because they know everything above is the true.

P.S. Notice how they are responding to all the "positive" reviews immediately but haven't responded to my review. It's because they know this is 100% accurate and they have nothing to say. Here is a suggestion: How about start by apologizing?

David along with Vic, and Johnny were very fast in completing the installation of our new AC and Heating unit (2 full days) the whole team was amazing! David especially seemed very knowledgeable of the work he was doing, he explained everything we needed to know with a kind and respectful attitude, I don't think I have encountered a better service crew like this one! Brian the owner and his wife were fast to respond to any questions or concerns I had. I truly appreciate their hard work, and I will definitely be calling them back for any future projects :)

StayCool showed up big time for us on this ice maker project. They were very prompt and helpful. The installation was done quickly and they hauled away the old unit and condenser. If you are in need they are competitive and will respond quickly. Great work all around!

Brian and his colleague were on time. He helped diagnose the issue. After several attempts to troubleshoot other possibilities, they found the most cost effective way to get us back up and running. Amazing job.

Brian saved the day!! Same day service, came on time like promised. Super friendly, knowledgeable and professional! I would recommend Staycool Airflow A/C to anyone!

Great company. Nicole is so helpful and quick to respond. I feel like they go above and beyond in their service. I would definitely refer them to anyone.