20/20 Plumbing & Heating, Inc. (ca)

Not just unprofessional but thugs. Of course this is about the video. You see it will follow you forever. I haven’t found where you addresses the behavior of your employees, management and possibly owners. Shameful and a liability to anyone who contracts with them for services. DO NOT HIRE!!

Not a review of their service, which based on some of the reviews isn't that great anyways, but one of their drivers. Saw this guy on the 605 freeway this afternoon driving and texting. Posting a quick video on the Picture tab...

Trash people, saw the audit and it didn’t take long to show that company what kind of persons work there, scared entitled and uninformed about the rights of others, one guy using the n word and behaving like a thug to intimidate, and the whole company it seemed came out to tell ONE man with a camera not to record them, talk about faulty logic, wow what garbage kind of employees you have there just wow, and by other reviews I read their work is no good either so if anyone needs hvac and or plumbing don’t go here, you’ll get intimidated and maybe assaulted by scary little men with lack of character and full of fake bravery.

Trash company with trash employees. Stay far away as you can. Never seen such terrible work and disrespectful staff too to bottom.

Nasty against first amendment auditors way to represent your company shameful

I would be seriously concerned about using these people, if you are a business, in a public setting. I got to see today, the entire company outside, mob attacking a photographer! I'm just saying, that if I wanted good attention at my store, and somebody wanted to post me on Facebook b or Twitter; the last thing I would want is them being surrounded and attacked by a lynch mob working on my ducting...

Work is fine, but they don't respect American values. I had a video shared of them assaulting someone doing an amendment audit. I get it... these audits guys are annoying as h*ll! However, the point is that the amendments matter.
Won't be using them again!

Viewed a disturbing video on YouTube from a channel, "Riverside County Accountability" in which a throng of your employees descended upon a single small and wiry cameraman on the sidewalk and driving him out into the street. This photographer was assaulted verbally and physically for exercising his Constitutionally-guaranteed freedom of press. This is the sort of behavior you expect to see in a junior-high gymnasium, not on a corporate property by adult-age workers. It is disconcerting, disgusting, and quite frankly outrageous. Shame on this company, they obviously need to bolster their vetting process within recruitment efforts. I'm not a betting man, but if I were, I'd wager three quarters of the staff are felons.

My husband and I purchased a new build home November 2018. At the time there was no need for the A/C unit to be on. So come April when we began to use it I knew something was wrong when it took over 5 hours at night to cool my home 2 degrees. I called as we were still under warranty. They sent someone out and I was told by the technician that they forgot to charge my unit with refrigerant and that was my issue so they charged it up and went on their way. Fast forward to this April and again the same issue. I now called an outside company to get a straight forward and honest answer. I was told that upon final inspection from the city the unit is required to be at full charge. There should NEVER be a need for a refrigerant charge unless there is a leak. So back in April of 2019 they should have fixed the unit and found out where and why it was leaking. None of which was done. The technician was at my home for maybe 15min and never came inside my home. The company that I called told me that the job would take approximately 6 hours to complete and to get me up and running but that since this was a builder issue under warranty I should contact them (there are still good honest people out there!). I contacted 20/20 on the 3rd of the month and was told that it would take 2 weeks to find out where the leak was. I was then told that same day by my technician that it would only take 10 days and then a sentence later he said well we should be able to see in about 2 days. I called the reputable A/C company and asked if this sounded correct. He told me absolutely not and that what he was saying about it taking 2 weeks to do, should in reality take 2 hours. Filling the lines with nitrogen and then attaching the gauge and seeing where the pressure is dropping. I then went out and questioned what was being told to me and let the technician and the office know that the way they were doing business was disgusting. I let them know that to leave my family of 5 without air in the middle of August was unacceptable and that their time frame wasn’t going to work for me. I was told a supervisor would contact me (which never took place). I did the foot work to call and schedule for 3 days later to get someone here. My home consistently stayed around 88 degrees. Getting as warm as 93 degrees and as low as 81 degrees at 3am. I expressed my concern for my youngest daughter who has severe asthma and has been hospitalized several times before for being in too warm of an environment. None of which seemed to phase any of the workers. I will say our technician was very pleasant to interact with however when you work for a poor quality company with higher ups who only care about their own pockets that leaves little room for customer satisfaction. Brittany in the office is very rude and only desires to get you off the phone. I was told on 2 separate occasions by Brittany that she would have a supervisor call me and no one ever called. I was also told repeatedly by Brittany that there was nothing she could do to speedy the process from 2 weeks to something more reasonable. It’s only because of my persistence that things got done faster (something that is never pleasant on a consumers end). At the time that our technician pressurized the lines with nitrogen he said it appeared to him to be the coil that was the issue. I was told that he will come back and read the pressure in 3 days. He did in fact come back and in fact the coil had lost 200lbs of pressure in just 3 days. I asked how long it would take to fix this and he said probably a week!!!! So you mean to tell me that a big commercial contractor who does nothing but install for big builders doesn’t have a coil to replace in my unit?? Nope it needs to be ordered! Why this wasn’t done 3 days ago when that’s what was suspected is beyond me. Thankfully he refitted the two lines and filled them back up with refrigerant so it can work for the meantime. All the while I will have refrigerant leaking into the attic of my home once again until the part comes in and they schedule to have someone come out.

One of the worst companies I've ever seen. Its employees have been caught several times attacking both verbally and PHYSICALLY customers/civilians. Has no respect for the US Constitution and needs to publicly apologize for its employees actions. 1 star.