Priority One Air Conditioning Plumbing & Heating Inc.

These guys do it right! Roy and his team are just a pleasure to work with. We had our entire system replaced in quick and efficient manner. They are true professionals and are very knowledgeable with any questions I had during the install process. VERY clean work.

Simply the best!
We had a new heat pump installed and they took care of everything! Including arranging for inspections and rebates. This is a first class operation everyone that works there is professional and friendly.
I highly recommend this company.
And we love our new heat pump!

They were great at 1st meeting, signed up for maintenance contract.. Now i cant get them to come back on several issues. Called them, emailed them several times for things i approved.. Crickets. So sad.

As a follow-up to our original review, we received a call from the owner of the company who was quite upset that we had been told they did not stand behind their work. Within an hour, Priority One had a technician come out who determined that the Motherboard had failed which is why the fan was no longer working. This is a new problem that I would not expect Priority One to cover. We appreciate their quick response and will continue to use them in the future.
Thank you.

On July 22, 2022, a Priority One technician came to our house to repair our AC unit that was not working. As we suspected, the fan had burned out and needed to be replaced. The technician was very professional and replaced the fan - total bill came to $1724. Yesterday, Oct, 24th, less than 3 months from the repair, the AC unit stopped working again due to the fan failing. We called the company today and they told us they do not warranty the work, the parts, the fan, and for $95 they would send a technician out to evaluate the problem. We will never use this company again if they do not stand behind their work.
Sue Hopeman
Diana Miller

Priority One is the best. We have been using them for years to maintain our air conditioning. We recently had an electrical issue that Roy, the boss, was able to troubleshoot and fix immediately. Can't say enough good things about the service we get from this company.
Thanks Priority One.
Larry and Sarah
Indian Wells

Two experts came to update a previous visit. They explained, thoroughly, the problem and the heating system. This was a second visit, so there was no charge. I couldn't be more pleased.

Recently had a new AC system installed in our Palm Springs condo. Justin did a great job of installing it but an electrical box which is attached to the compressor via a cable was just left lying on the ground.
Not the biggest problem. As part of the install I asked that a security cage be installed around the compressor which it was and for which I was charged $900 additional.
Upon my inspection of security cage I found it to be very cheaply made and rickety almost to the point of being able to rip it off by hand.
The cage isn't worth $90, nevermind $900.
I have 3 calls into the manager at their Palm Desert location requesting to return the security cage and get a refund and have yet to receive a call back. The latest is that he will call me back by the end of the day and this was at11am.
Obviously customer satisfaction is not a high priority. Too bad they chose to forego a long term customer in favor of a short term gain.

We were in desperate need for someone to help us out with a very bad & heavy shower leak. After calling Priority One, the company sent someone right away. Our service repair man was David Emert (I hope I'm spelling his name right) & as soon as he showed up he immediately alleviated our stress! He got the job taken care of right away BUT in addition to doing a fantastic job.....he was just an overall great guy; sincerely nice & caring. I made sure to ask for his name so that I could write this review. If we need future repairs, we will definitely be requesting David Emert! I truly hope he gets recognition for being such an incredible asset to Priority One.

I believe in sticking with a business that treats me fairly and does a quality job, and after today's repairs, Priority One has made a new customer of me!

I was in need of a new plumber to service my home, and Priority One was willing to come out quite quickly.

Bob the plumber is professional, thorough, clean, neat, highly knowledgeable, and sticks to the jobs at hand;.

He is also friendly, engaging, and made me feel a valued customer, not a nuisance.

He even cleaned up the standing water under my bathroom sink vanity that was there from BEFORE he arrived! Above and beyond service with a great final cleanup!

I will definitely call on Priority One for my future needs. They were very impressive and exceeded my expectations by a wide margin!

I have used priority one air conditioning for years, they are the best.
I just used their plumbing division and I can say that they live up to their air conditioning reputation. David from their plumbing division fixed our shower quickly, efficiently, and very cost effective. I would not hesitate to use David with plumbing again!