Reliable Air Conditioning & Heating

I had a wonderful experience with Reliable Ac & heat! I was overwhelmed with how attentive they were over the phone. From my first call I felt they were trustworthy. Most of the time when searching for these services you feel like you are being ripped off etc. Reliable was not only professional they went over and beyond and came to my house to fix our heat on New Year’s Day which is a Holiday. It was life saving because it was freezing. They are Amazing!

they are supposed to be a contractor for evaluating heat and air systems for the ladwp however they seem very unprofessional and unhelpful in scheduling this service. they should not be contracted as a vendor, they do not want to help with this. **edit Surprised at how fast after I made this review, I got a call back offering to be of help in any way they could after reading my review and wanting to set up an appt. As it should have been to begin with was my thought. However, After 2 months they have responded to my review- claiming they now reviewed my call and was determined my unit is not qualified as eligible for the optimization by what i said on the phone. Would it help to check the unit? it turns on my guess was it was low on coolant as i daid on phone. The service offers 2 free gallons of coolant paid by the ladwp program which I probably guess not biggest moneymaker for them and bigger better svcs. It works but is not cooling efficiently and thus has not been in use for some time by me. And to clarify... the best idea for whomever I spoke with was to call around to other Contractors affiliated to see if anyone else may be able to help because you did not have appts available anytime soon for this service. That is what compelled me to write this review. Why a company that supposed to be affiliated with the program cannot make an appt to do what the program offers to its ladwp customers. Thanks anyway.

I first hired Reliable Air Conditioning and Heating ten years ago, to install a ductless a/c unit in a bedroom not cooled or heated by my central a/c system. Due to their expert maintenance of the unit as needed, the ductless unit, as well as my older central unit both still work properly now 10 years later. Karen and Eli, the owners, care deeply to provide prompt, quality services with the help of their well-trained, polite, professional and efficient crew. I can always count on them to come to my rescue for emergency services during heat waves or occasionally during lack of heat in the bitter cold. They are aptly named RELIABLE, so you can stop shopping around and call them for a thorough well-done outcome. I rarely write reviews and this glowing one is LONG OVERDUE. This company has become like family and I feel fortunate and grateful to have them in my arsenal of exemplary business relationships. In my experience, those are few and far between in the service industry, and so very hard to find. Thank-you Karen for your problem solving and dedication to customer satisfaction. I never have to panic, knowing I can trust in you and your crew, especially Santiago, to take care of everything! Also, many thanks for taking all the proper precautions to keep your customers and employees safe during this covid crisis. Your caring accomodating ways completely shine through in every way. I look forward to many more years of our association!!! With gratitude, Diane Hollo

We have been a customer of Reliable since 2003 and we will probably never use anyone else. They send competent technicians, cost of servicing and repairs is never a surprise. We trust them implicitly. They are indeed “reliable.” 🤗🤗

Reliable AC & Heating installed a new Air Conditioner in my downtown apartment. The process from start to finish was smooth and professional. They were able to come to my place to troubleshoot same day, which is a lot to ask on a hot day with just hours to respond. They ordered a new AC and got it installed just a few days later. They continued to provide helpful and courteous service after the install as we troubleshot issues with the building’s cooling tower. I would gladly recommend them to anyone in the LA area who needs HVAC service or replacement.

Great customer service. Santiago came to service my very old condenser. He was polite, professional, helpful and honest. He made sure that I knew what he was going to do. I was very impressed that he did not try to sell anything to me. In fact,, told me that it is still in good condition regardless it's age. I will surely use Reliable AC and Heating on my future HVAC needs. I highly recommend it!

With the hottest weekend on-record approaching, our central a/c decided to stop working. We had not been happy with the couple HVAC companies we used before, so we didn't have anyone to call and we knew everyone was going to be slammed, with no appointments available for a week or more. I read the reviews for Reliable on their website and here and decided to give them a call.

BEST THING WE EVER DID. Karen was as knowledgable about our complex zoned system as she was sympathetic to our plight. Within a couple hours, we had Gilbert here diagnosing the problem and getting us up and running. Even though it was after-hours, there was no overtime or premium charges. We made it through the heatwave and Reliable now has a customer for life! Don't hesitate to give them a call.

I was referred to Reliable AC & Heat directly by Carrier as they were able to cover any warranty work. Karen was very thorough in getting information from me to confirm the issue and pre-purchased the motor that was thought to be faulty.

Upon arrival, the technician Gilbert took time to thoroughly diagnose the issue and discovered that the motor was fine but the issue was due to how the HVAC had been wired up. Gilbert took the time to fix the issue and ended up not having to change out the motor!

Reliable AC & Heat is the 5th HVAC company I have had look at my system and was the only one that was able to correctly diagnose and fix my problem! They also returned the parts that were pre-purchased but not needed with no charges to me.

Overall Reliable AC & Heat has been great to work with and went above and beyond to ensure that they would be able to address my issue on the first visit. I know for all my future HVAC needs I will be reaching out to Reliable AC & Heat.

the technician, Gilbert, installed a new Nest thermostat, set up my iPhone to operate the Nest remotely, added some coolant to my Air con system,
and checked the functioning of my heating, cooling system.
I am handicapped, and Gilbert helped with things that are difficult for me, without being asked.
A very good experience for me.
John Gallas

2 staff showed up late from time they said they were arriving, and one of them came with bad attitude. Started almost directing me to show him the panel, furnaces, etc. Very rude and crude. Only after I told him he needs to soften up a little as i felt embarrassed the way he was treating me as a customer while my house was full of guests that evening.

Immediately lost trust, especially after he told me that the ac has leak, that "it would cost me $625 JUST to find the leak". Cost for parts and labor are separate. He may be honest but with his rude and crude behavior, I will be getting a second opinion. I ended up paying $69.95 for the rude attitude and his diagnosis of the problem. Date and time of service: 13JUL at around 945Pm. Chula Vista. Constantine was the other guy.. Got so upset I didn't remember the bad guy's name.