Reliable Air Conditioning & Heating

Reliable is a phenomenal company. Karen and Eli, the owners, are wonderful people. They provide the best service and the highest quality product at a fair price. Their technicians are fabulous, highly skilled, and dedicated to exemplary service. Reliable provides the best customer service. I just installed a new HVAC system and they were with me every step of the way in a very complicated process. Reliable has done my mainstream for years and it feels like they are family because they treat you that way. I highly recommend them.

This review is LONG overdue, but I can't recommend Reliable AC highly enough. This was my first time working with them and they were referred to me by a family member who has used them in the past, but I have never had a company go so far out of their way to make sure I was getting the most savings possible for my project. I had to replace my HVAC unit and they really went out of their way to make sure I didn't miss out on $6k in rebates that were about to run out and I can't speak highly enough of their professionalism and expertise. Karen in particular is an absolute pleasure to work with throughout the entire process.

I cannot express how amazing this company has been in helping to replace out HVAC Unit.

We had a very specialized system and had been rudely turned away by many other companies before a friend had recommended Reliable. They helped work with our Home Owner's insurance on the replacement. They always called back when they said. Their repair people were on time, efficient, courteous, clean, and throughout.

On top of this company's great customer service and knowledge of our specialized unit, they also were able to charge $2000 less then the only other company in Los Angeles willing to repair our unit.

My house is located in Downtown and has been tricky when repair people expect a place to park. Reliable needed no hand holding when it came to the difficult parking situation. They were at my door, on time, ready to work and in one of LA's worst rainstorms.

I don't usually write reviews of companies, but after dealing for 6 months of bad contractors and insurance hoops/headaches, I felt like I had to share show truly amazing they are.

In short, they're name says it all. RELIABLE. They are the best HVAC company in Los Angeles. If you want a company that will call you back, work with insurance, show up on time, and get the job done. Give them a Call!

Reliable is appropriately named. They did a great job in addressing the problem and fixing it in a timely manner. Thank you!

I found Reliable Air Conditioning & Heating to be very customer-oriented and responsive. They evaluated the issues with my old broken furnaces and knew exactly what to do to get heat back into my home. Eli and Renzo thoroughly checked out my heaters and gave me a detailed analysis of what was wrong and what needed to be done. Technicians Jaime and Rudy worked hard without delay or interruption. They worked efficiently and did a complete clean-up afterward. Karen in the office was courteous, knowledgable and professional, and Janelle in the office was very nice and well organized. I highly recommend this company. I found them capable and concerned with customer care.

I highly recommend Reliable AC & Heat! They are extremely reliable, knowledgeable and truly experts in the field. I spoke with Karen who is so nice and knowledgeable and she explained in detail the issue and how they were going to repair it. She is amazing! They were responsible and on time. Santiago who did the repairs with another technician was great and they took lots of care in doing everything right. I will use them for all of my air conditioning needs and will recommend them to my friends and family.

Our home has never had air conditioning but has had forced air heating. This year we decided that we needed some sort of air conditioning since previous summers had been so hot, in the triple digits on occasion and fans, though helpful, didn't solve the issue. My husband studied the types of air conditioning available and decided upon Ductless Air Conditioning. Eli came out, listened to what our desires were, and it was agreed that we would have a unit installed in 3 bedrooms, living room, and kitchen. Unfortunately, due to the angle of our attic, 2 had to be placed where the drainage was not particularly favorable, but believed would work. Regrettably the unit in our living room leaked. On 3 occasions, technicians came out and worked endlessly until it was believed that the problem was solved, though the unit continued to leak. On the third attempt, a larger hose was attached to the unit and the problem has been solved. From the first issue, until the final completion, the office staff, Karen, and the technicians were as pleasant as anyone would desire. We would recommend Reliable to anyone who needs new units, or repair, or maintenance. Reliable lives up to its name. Kuddos.

The team is excellent! They provided a quick, conservative and honest assessment of my HVAC system. They found the necessary materials to repair and replace my faulty ducting. They completed all of the repairs quickly and communicated with me throughout the process. I’m very thankful for their assistance and my restored heat.

I have been a customer for 5+ years both for my personal unit AC as well as common area AC units for our apartment complex. Prior to using Reliable our HOA had been swindled out of so much money by other companies. Reliable is aptly named... you can count on them to do the right thing in a timely manner at a reasonable price. For those living in the Los Angeles area beware... there are alot of bad players in the HVAC business. Reliable will take good care of you. Also Karen is amazing at coordinating everything and is very knowledgeable and helpful. Thank you guys for everything you do!!

I have a 10-yr old Carrier Infinity. The Infinitive control was not broken and beyond repair. I called many Carrier authorized dealers, Reliable A/C is the ONLY company that quickly diagnosed the problem over the phone (free) and found me the new replacement thermostat. Karen is a totally dedicated manager, committed to customer, and most importantly transparent and honest. Despite the huge demand for their service, Karen was able to have the thermostat installed on their first available service appointment.

To me, Reliable A/C is simply the best in expertise, service, responsiveness and value.