Sears Heating and Air Conditioning

We had air conditioning installed in our home "by" Sears. It was a big job that also included a new furnace matched to the A/C. They used a lot of contractors, but the communication was always great and the quality top notch.

We got about 8 bids and Sears was by far the most professional. They took at least an hour to inspect our home, take measurements, listen to us about which rooms get hot/cold and when.

We felt the estimator really knew what he was doing and we were very comfortable in his recommendations.

The job went off perfectly. They were finished in two days as promised.

Sears Heating and Air Conditioning beat the competition on price. They specialized in the Carrier Brand which is what we wanted. The order was processed quickly, and it was installed quickly to our satisfaction. I thought Sears went out of business but it turned out only the Retail Sears closed down.

Installer replaced original wood flooring in our kitchen and dining room with laminate flooring that matched our flooring in the rest of the house. The installer and assistant moved all of the furniture, covered areas to prevent dust from getting into other areas of our home. Their finished job was excellent. Everything was placed back where it belonged. It looked brand new. They worked long hours and focused on their prep work so that the final product would meet our expectations. This is the best home installer that we have used with Sears (they did 2 other floor installations for us). I would highly recommend Sears and this floor installer.

We had an air conditioning unit installed about two weeks ago. It worked for three days and hasn’t worked since. We have have a service contract with Sears and have called several times—five now, I think—only to be told that someone would call us back to schedule an appointment within 24 hours. We have not ever received a call back and our follow up always gets the same response, leading to this rediculous and endless cycle.

Sears is blaming the bad service on their contractor; I don’t buy that, it doesn’t work for me. I hired them, not their contractor. It’s their responsibility to make sure the install was successful and that the equipment works. So far, my experience with them has been terrible and they have yet to deliver the goods and services that I paid for. Frankly, I feel they have breached our contract and I may have to look at other options to resolve this.

In contrast, the AC in my office malfunctioned on Friday. I called a random service company that I found on Yelp and they were out the next day to make repairs. I almost gave Sears the benefit of the doubt, thinking that the recent hot weather has them busier that usual. I can’t do that, though, as other companies seem perfectly capable of providing repair work at this time.

I hired them and they took 4 months to finish the job. I found mistakes. I contacted 5 different managers with no response. After three months of waiting and no progress on repairing their mistake I hired someone else to fix it. DO NOT HIRE THEM. Absolute trash of a company.

The two installers were very punctual, polite and skipped the usual loud radio music. This was a truly pleasant experience for this much effort to correctly install such a big object in a difficult spot. The workman would seek my opinion for the placement of the equipment. At the conclusion the workman took time to clean up everything and to make sure furniture was in the correct placement. Each day was the same thing. I would recommend them for a complete pleasant experience. The coordinator kept on top of scheduling an d was also a gentleman. Everything went nicely throughout the installation. One little incident occurred and it was resolved without any problem and did not happen again. IThe lead man explained everything in detail and was interested if I understood the operation. I am very glad that I had SEARS and these gentleman accomplish this job. (What was the incident ? too small to rate a comment.)I would try Sears first next time based upon this experience .

I was afraid to use Sears because there are so many negative reviews but I had a nearly perfect experience! The cabinet refacing, new countertop, plumbing and electrical work went perfectly!! All of the workers were fast, professional, highly skilled and easy to work with. The only problem was the backsplash - which was HORRIBLE! However, with a couple of days, the sales manager came out to my house, inspected the work, allowed me to select a new (more expensive) tile, and did an amazing job of coordinating the replacement and making sure the work was done just right and definitely to my expectations. It was inconvenient to have to wait two weeks before the backsplash could be replaced, but that's really the only problem I had. And in the end, I'm MORE than satisfied with the finished product! I'd highly recommend Sears for your home improvement project!

I have to say that the Team they had to handle my flooring project did an excellent job in making sure they stayed in front on me on everything. Even when they pull up the floor in my bonus room and found that the foundation had water damage so they checked with me first instead of just installing expensive floors on a messed up foundation. Also the 3rd part contractors were very informative. I actually learned a lot from Michael. He installed my new vanity and toilet for a extra charge, but it was worth it and it came out right. Finally, by providing a $5 million policy to the contract allowed me to feel comfortable in leaving strangers in my home while at work. They finish the project in a day under 2 weeks. I am very satisfied with the work and service. Thank you Sears Home Improvement!!

Sales person provided excellent advice. Installation done at the time agreed upon and on time. Good people!

Very happy with our kitchen renovation. I appreciated the complimentary consultation and estimate in my home with samples provided. The project manager kept in good communication with me. My special request was accommodated. The work was done timely. Most importantly, the kitchen looks fantastic and gives me so much pleasure after a decade of living with our late '70s kitchen.