Sears Heating and Air Conditioning

We buy all our appliances from Sears, but we will never use them for home improvement projects. We decided to have Sears install our new shower. The sales rep showed up on 3/10 and we placed our order, he estimated an install date of mid May and told us it would take about 3 days. Mid-May came and went without a call from Sears, so we called the sales rep and found out he was no longer with Sears. Sears finally sent a team of very subpar sub-contractors on 6/13, who removed the old shower and sheet rock, exposing the beams and pipes. There was black all over the wood and pipes, and my husband asked the contractor if we should be concerned about the black "dirt". The contractor didn't answer and made like there was no problem. This was left exposed for 3 days until the City Inspector arrived to tell us it was mold and we had to get it cleaned up before they could proceed. Being that it was a Friday, we could not get anyone to clean the mold until Monday, which was a full week with mold exposure. The mold was cleaned up by Tuesday evening and the City Inspector came Wednesday morning, but Sears was not intending on sending anyone to finish the project until the following Tuesday. My husband hit the roof and made such a stink that they sent a new team of contractors. This new team really saved the day for us. The Sears shower parts had either been measured incorrectly or cut incorrectly because they were too long. The 2nd team cut the product to fit our shower. So this whole project which should have taken 3 days took 18 days, and only thanks to the 2nd team of contractors, it turned out good.

I just don't have words enough to say how very strongly I DO NOT recommend Sears Home Improvement for any project. We are in the midst of a very large project (kitchen, bathroom, new flooring, etc.), and the complete lack of communication, customer service, and professionalism continues to astound me on a daily basis. :-(

Never Ever go for Sears Home Improvement. Very poor service. Done kitchen remodeling through Sears Home Improvement - San Jose and even after I paid full amount I am yet to receive my Kitchen Permit and work is not yet finished too. Its more then a year now. Got few numbers but everytime hear the same message that all agents are busy leave a message and then mailbox is full and got disconnected. Thinking of taking legal advice on how to take action against them. Strongly discourage people to go for Sear improvement.

Do not trust Sears to support you after the remodel. They've had to come back out 3 times to fix parts of the remodel. This last time they never showed up.

DO NOT use Sears for any home remodeling. Google other comments about their customer service and you'll understand why using them is a mistake. I wish I had read those reviews before trusting Sears with something as important as our kitchen.

Don't say you haven't been warned.

The Sears crew did an awesome job on refacing my kitchen cabinets. Just beautiful cabinets now and loving it! Job well done!

Very positive experience with both salesperson, his manager and the installation company. It took a while to get on their schedule but once scheduled everything went well.

* Experience was great. Was very comfortable with Steve’s knowledge and no pressure sales approach. Installation was timely and professional.

* We had a new furnace and AC installed. The estimate was thorough and the project manager was knowledgable and conscientious.

It took a long time to get the project started
but once it started, everything went smoothly.

The new windows look great. The installers were quick and professional.