CastleWorks Home Services

Bought water heater from them 2018 and needed service, they came out same day of service call. Tech arrived on time and was very thorough and professional, water heater is back in service.

After discovering our hot water was cold, I checked our 12 year old unit and couldn’t get it to turn on. Called this company for service as they were the original installers. They were able to send a person (Romeo) within an hour. Friendly guy, found an internal leak pretty quickly which meant a new unit was needed. Tried selling me on a $5K unit first, but I don’t need my water heater texting me, so got down past the $3K option, to the $2K option (guess the Sears $600 option is ancient history :-). Romeo and his assistant Gio, whom he was training, were able to put in a new unit (changed from Rheem to some other contractor brand) within another hour and a half. New codes require a few changes, including drip pan which prevents housing from fully attaching, but I do have hot water. Four stars for being so responsive and friendly. Install looks better than I could have done, but a little sloppy, and left some screws and stuff to clean up (hope to get a star from my spouse for doing that myself).

Bilal was great!
Friendly but professional and thorough .
Explained what he was doing and what we needed to know .

Christian, was very professional and explained what was going to be installed.
Cleaned up around the area where the water heater was put in.
Thanks Christian for your service.
Gwendolyn Barabino

Great service! Romeo was professional, and a very nice tech. He was able to figure out the problem and worked on it pretty quick.

Luis was very kind and willing to communicate with me in different ways as he can.

He is taking his work seriously and tidy.

He cleaned up very well after he finished the task.

Bilal was polite and very professional, I think he deserves a good raise! Thank you!

Christian did a fantastic job and very professional!

Luis and Lester were professional and efficient. They got us back up and running in short time.

I would like to thank Mr. Luis Valencia for the great service and professionalism for the installation of a new water heater . The area was spotless , job well done.