Bell Brothers Plumbing Heating & Air

I will not tell another consumer not to use the services of this company, that’s a personal choice. However, if you use BB to service your AC unit (for the first time) before that Tech leaves your property, check the air flow from the AC unit.
My AC unit operated better BEFORE the BB Tech serviced it. I am not happy.

Monday, June 19th
I got a call from BB Service Manager, Chris and he did an outstanding job of untangling the situation that happened during the service of my AC unit. After our call, I can say, “Bell Brothers made my service situation whole and I appreciate the company for it.”
Thank you

Thank You Bell Brothers, Ron and Kyle worked patiently to isolate the power source of our AC units, while doing the regular maintenance they found there were exposed wiring, corrected it therefore prevented what could have been a major problem down the road. I highly recommend their professional service for your home or business.

Bell brothers did a great job explaining what needed to be done regarding HVAC maintenance. I respected the honesty of the technician. They were professional and on time. We feel good about using Bell brothers services in the future!

tl;dr: On the expensive side, but great service. You get what you pay for.

I had a broken wall heater, and Bell Brothers was quick to come out and communicated clearly throughout the appointment phase. The service fee was a little expensive at $99.

Upon arrival the techs were very meticulous in investigating every avenue (switch, gas pressure, carbon monoxide, temperature, flue pipe). Unfortunately my issue was with the flue pipe, and they stated they "did not support fixing that". This was inconvenient, and it was a bit frustrating I still had to pay the full service fee (maybe half would be fair since no quote or exact work needed was generated). Hence my 4 stars

All I can say is what happened, my 86 year old uncle called to come check why his furnace quit, after looking the tech recommended a total replacement. repair estimate (I can show you) included new mother board, gas valve, limit switch and ignitor. 3115$ with his (ahem) discount. he was very clear about why a new one would be just better all around.. the danger of co2 and all. We got a second opinion. After putting the door back on right
(so the interlock closed) the furnace fired up and runs fine ever since. That was over a week ago. ;)

We received an estimate in August 2022 for a mini split system. We informed the sales person at that time we needed financing if we are going to get the system installed. 3 months later we received a call from Bell Brothers, and they spoke to my husband and said "you guys are approved for $12,000.00" "when would you like it installed?" After ordering the necessary equipment the install began. They completed the install in 3 days although we were promised 2 days. Once completed as the installer was packing up equipment he asked my husband "where is the check for $12000?" We were in shock! We thought the approval call made to us was referring to financing. We knew we did not have $12k before the install. We spoke to Devin and a few other's that said we'll figure this out. We were called and we completed a credit application. They ran our credit through their preferred company and we were denied. A few days later we called and spoke to Devin again. he said we are trying to find another financing company. It's been 3+ weeks and we have not heard from anyone. But, they sent an invoice for 12K to us and our HOA (our HOA was confused). Bell Brothers also signed the paper work for the completion of the install. So, they forged our signature saying we approved the install and the pricing. We never signed anything. We told them they can come get the equipment because we do not have the funds. This is unethical practices from Bell Brothers.

The team who arrived to do the repair was outstanding. They replaced the segment of duct in the crawlspace that had been torn open (apparently by a rat), they protected the area around the interior entry to the crawlspace then cleaned up very thoroughly when the work was complete. They took the extra step of inspecting all the crawlspace vents and repairing the small gaps in the screening on two that might have allowed the critter to get into the crawlspace.

Interacting with the office was unfortunately a completely different story. Phone calls were not returned, billing errors were never corrected, "VIP" gift card sent by Bell Brothers was never honored ... A very unsatisfactory experience and completely the opposite of the very positive experience with the team that did the actual repair.

The technician was great. The phone representative was not helpful or at all concerned with level of service. We were put on a 20 minute hold. He couldn't answer any question directly and refused to schedule our general service which was needed in addition to the repair. He even put the wrong city in for our address (which was already in their system as they installed our ac) leading to the tech being there an hour later than planned. I asked for a manager's help and got a call back saying he couldn't find them.
The up charge or "service"charge for a simple $25 item that did not require more than 20 minutes to install was $300. The focus seemed to be on selling us on their service program rather than providing an affordable service. We will not be using them for anything other than warranty repairs. The two stars are only because the technician was great. The rest of the experience was horrible. We purchased the system when they were ABC. It is no longer the type of company that I would suggest using for an item that will need ongoing maintenance/ support.

Ruben Aguayo, their technician is very professional and thorough. Came in on time.He tried all his best to fix the issue. However, it turn out to be an electrical problem. He checked all the connections and our electrical panel to no avail.
He ended up recommending us to call an electrician.

* The Bell brothers Pluming and heating have best customer service, best job done, joyful and informative/knowledgeable people with Great deals* and Services*
Service Guy: Ruben*
Sales Guy: Raj*
Install team: Reynan* & Morjen*

*They are truly angels, they convinced my dad to get the heater with amazing price and payment plans and had the heater installed for us within 3 days. Thanks to these Angels we won't suffer winter anymore. God bliss the Business and the amazing professional and joyful, intelligent Teams*. Amin*