Giant HVAC, Inc

High praise to Giant HVAC company. Joe provided options and a competitive price for upgrading my old 1983 furnace. I was flying in from a different state to start and complete the renovation of my condo. Joe and his excellent team met all my timelines - work completion, inspections and permits. I really appreciated Joe keeping me informed throughout the entire process. I would highly recommend this company for their expertise, reliability and great customer service.

Joe with Giant HVAC did a great job putting in a new heater for my parent’s house. He and his team gave us a fair price and delivered what they promised. They were quick and also professional. I would recommend this company.

Giant HVAC is a good company. Overall, I would give them a four-star.

This is the score breakdown:

cost: 4.8
friendliness: 4.5
work quality: 4.4
customer service: 3.5
schedule control and commitment: 3

Work quality, Cost, People:
Joe is a very nice person to go with. His assistant Francisco is also an experienced and reliable worker. I like both of them. Their price offering makes sense and is very competitive. Work quality is quite good. All these are the good parts.

However, the time control and commitment after work could have been better in my opinion.

Giant HVAC started the work in June end ‘22, and the final inspections were done in ~ Aug end’22.

Time control: Joe was late for ~ 45 min in our first appointment, citing delay from the previous appointment. Similar situation happened again on the second time, with other reason. And he cancelled one appointment of our meeting at the project site on the 2nd day before we met.

Commitment: Even though Joe is very helpful and responsive before a contract was signed and during the projects, at the later stage of the task and after the installation, I don’t feel he is that responsive. It took almost a month for him to start the city inspection appointment procedure, after he committed to me several times that he would do it ‘this weekend’ when I checked with him each time. It was the 3rd or 4th time (week) that he got time to set up the appointment. He told me he could not do it earlier because he can not wait in a time window for city people to show up. I understood he was busy, but it should be a standard flow in the field, and he should hire more people to cover this flow inadequacy, instead of appearing very responsive at the beginning of a project, but quite ‘irresponsive’ toward the end of a job.

Last, his assistant Francisco ever told me that he would find a worker friend to estimate/furnish a cabin space that connects to the roof where the furnace was installed. Four months have passed, it never happened after I asked for status update several times. Same thing happened at the end of a city inspection, to check if his friend can do the dead front metal coverage of the electrical panel for us - no reply either after I called and texted several times. I knew these are outside their job scope, but since they have said they would help follow up, a simple courtesey reply saying that they (or their friend) can not do it would have made me feel more respected.

Joe and his crew did great work in timely manner. Outstanding workmanship and knowledge. Guided us and explained us well and installed very good brand and quality AC & Heater. They clean up as they finish job, they are polite and very patient. Great competitive pricing. Giant HVAC had our AC/Heater installed almost in a day. Also did follow up with us to check if we are doing fine!

Our 24-year old AC stopped working. We thought it's a good time to replace it along with aged furnace with more efficient ones. We decided to stick with the original brand. Giant HVAC is in the manufacturer's dealer list. I called their number and Joe showed up next day. He's very knowledgeable and answered all my questions and concerns in a professional way. He gave us three device options to choose from. I like that. Of course we also talked to other contractors but Giant HVAC offered the most attractive quotes.

The installation team showed up early in the morning and had the job done in the late afternoon. Joe gave the final setting and testing to make sure the two-stage system working as expected. We're fully satisfied with their service. Thanks Joe!

Joe and team are awesome. We used them in both of our houses and have been extremely pleased. They are a bit far away from Menlo Park but they do their best to respond as quickly as possible when needed. New heating system is awesome.

Joe is a delight and we will continue to use them !! Excellent!!

Joe performed a yearly AC system maintenance. He was on time and very efficient and friendly and charged a reasonable price. We will be using him for all our HVAC needs in the future.

Our furnace went out had to get it fixed ASAP I called Joe Saturday morning and he came out same day ! He is a gem
And will be our Go to for our HVAC needs. Very reliable and honest . He didn't gouge on the pricing straight to the point and very informative on the problem .Thank you again !

Joe and team did a good job installing my new Gree Heat Pump system. The price was very reasonable and I'm very happy with the system. There were a few issues along the way and once I reported them to Joe he took care of them, no quibble. Happy to recommend the Giant team.

Words I thought I'd never say - had the best experince installing AC unit!

Joe does a great job assessing the scope of work and makes reccomendations on brands, materials, improvements/alterations keeping cost and performance in mind. His team is super easy to work with, communicate well, respectful of your space, and the best part: finish the job on time!!

i'm praying that my 30 year old furnace never breaks, but if it does, I know exactly who I'm calling. Thank you Giant HVAC!