My HVAC stopped working over this past weekend. I did some research and chose a couple of companies for quotes. I called United Air on Sunday morning and was promptly greeted by an office manager who took down my information and told me a consultant would call me back. I was not in a hurry, as one of my HVAC units was still working. Nonetheless, Ron called me back shortly and set an appointment for later in the day. When he arrived, he was very professional and thorough. I knew already that I was not going to spend more than I needed to, but I still allowed Ron to go through all of the options and explain all of the features and benefits of each option. I then had the 2nd company come on Monday. While a few hundred dollars cheaper, they did not include any of the additional work, nor were they professional about anything. Instead, they had the typical contractor mentality of take it or leave it. So I called Ron back Monday morning to accept one of the quotes, and he had me scheduled for a Tuesday morning install. The installers, showed up promptly at 9AM and exceeded all of my expectations. They were polite, explained everything to me, and immediately covered all of the traffic areas with thick tarps to prevent dirt and damage. They worked tirelessly for 8 hours to remove the old unit and install the new one to meet current code. They checked in with me several times during the installation to make sure everything looked good, and their technical expert also stopped by to make sure everything was going well. They completed the job, upgraded all of my safety features including shutoff switches, drain line connections, and even changed a return air duct to finally solve the problem of poor cooling in my master bedroom. They asked before they did anything to change the appearance and layout of the existing system, and they cleaned the entire work area when they were complete. After having nightmare experiences recently with some other contractors, this experience was a breath of fresh air and made a difficult and expensive situation worth every penny. I highly recommend this company for your HVAC needs.

July 11, 2018

Helpful Review 2