Holy cow, I am so impressed! We have a home built in 1936 with an old floor furnace. That is our only source of heat. It's been broken for a couple weeks now & let me tell y'all it has been a hassle trying to get someone to fix this darn thing. We've had repairmen come out & make up different reasons why it can't be fixed. Eventually our home warranty co. was able to get ahold of Grogan to fix it. They were willing to drive 2 hours to our home to work on our old unit. The young man they sent, Dylan, has SPECTACULAR work ethic. This young man crawled underneath our home dozens of times to fix our floor furnace. There were so many things wrong with it - which explains why we were getting different answers from other companies. This company was able to do in one day what other companies couldn't do in weeks. Our crawlspace is tiny, I can't even fit under there & this young man basically belly-crawled hundreds of feet underneath our dusty house in freezing cold weather. Yet through all this he was so positive & polite about everything, he clearly explained what he was doing & what he had replaced. I understand now why other companies had refused to work on our unit, but Grogan & Dylan were able to get it done & fixed it so it was even better than before. Our home is nice & warm again. I am beyond satisfied with the job done, I am so impressed, amazing job! 👏🏼👏🏼
I have a home warranty and they came out to supposedly fix my pool motor which they did but after a couple of weeks it went out again so i called them back and they came back out and said it was my electrical panel. An electrician came out and they said everything was good that it was the pool motor. The electrician said it was a refurbished motor and that alot of times they go out right away. Companies do this when you have a home warranty because they know you will be calling them back out. Smh never again will i let grogan repair anything on my house. I DO NOT RECOMMEND THEM AT ALL
Darrin Grogan responding to an elderly person in the hospital for heat stroke: I’m in a 70 degree AC house right now and I’m going to sleep like a baby tonight.
On 8/7/20, our home warranty commissioned Grogan Mechanical to fix our broken AC during 110 degree weather. According to the home warranty company, the ordered AC part was available for pick up on 8/11/20. When I called to notify Darrin Grogan, owner, on 8/13/20 that the part was available and this should be prioritized because my elderly parent had to be hospitalized due to a heat stroke, his response was absolutely unprofessional.
Though I was upset, Grogan was speaking on the phone with curse words, said that the delay was due to the home warranty, and the part cannot be expedited installed because of his workers' scheduling issues. When I reminded him that my elderly parent's safety was at stake and already had to seek medical care, he responded, verbatim, "Why didn't you take care of your parent? I'm in a 70 degree AC house right now and I'm going to sleep like a baby tonight."
Essentially, Grogan and his employees had no empathy for our situation and did absolutely nothing except curse and scold us as the customers. The AC part remained in their office as they ignored any calls and pleas to expedite the install.
Today, 8/14/20, we still have a 90 year old elderly person in the house during 110 degree weather. Install date is still delayed until 8/17/20 with on-going attempts to expedite secondary to extenuating circumstances. Grogan's response to this was "Don't p*ss me off or else I'll cancel the job and you'll have to f****** start all over with this process with [home warranty]."
Very unprofessional and unbelievably heartbreaking. The lack of humanity and empathy from Grogan and his company is absolutely disheartening. Please avoid all business and heart ache with this inconsiderate company.
Furthermore, as I'm reading through other bad reviews on Yelp, I see that Grogan responds with zero accountability, high defensiveness, and a lot of blame on the client for their bad experiences. I anticipate this will have a similar response. However the fact remains, Grogan, receptionist Monique, and their team have been inconsiderate and insulting throughout this entire nightmare of a process.
Fantastic service! We have owned our home for 30+ years. This home was originally built in 1960 and we just completed a 1000 sf addition. Grogan Mechanical installed a new Rheem system for the addition, updated all the venting in the original part of home and made additional suggestions on insulation....our monthly electric is much lower and our larger home is so much cooler. In the past our AC ran non-stop during hot Summer months and the house never felt comfortable - some rooms would be cool and others would remain too hot. Thank you Darrin for spending the time to help us achieve our comfort and energy efficiency goals. Ray and Jana
Dylan was super helpful and he took the time to explain what he did to my ac/heater. He made sure that I understood what he was doing and showed me what was wrong with the unit. I was so impressed with this company, I will definitely use them in the future.
Grogan Mechanical did not meet expectations being contracted out by Fidelity Home warranty.GM didn't schedule appt upon receiving items to complete work.After several attempts to get answers, they scheduled me the next following Monday.No time was given to appt.Received text the day of appt, very unprofessional!
Ty and his associate fixed my A/C unit and replaced my thermostat in a timely manner, were very professional and polite. I would highly recommend Grogan Mechanical.
Big Fudge
Holy cow, I am so impressed!
We have a home built in 1936 with an old floor furnace. That is our only source of heat.
It's been broken for a couple weeks now & let me tell y'all it has been a hassle trying to get someone to fix this darn thing. We've had repairmen come out & make up different reasons why it can't be fixed.
Eventually our home warranty co. was able to get ahold of Grogan to fix it.
They were willing to drive 2 hours to our home to work on our old unit.
The young man they sent, Dylan, has SPECTACULAR work ethic.
This young man crawled underneath our home dozens of times to fix our floor furnace. There were so many things wrong with it - which explains why we were getting different answers from other companies.
This company was able to do in one day what other companies couldn't do in weeks. Our crawlspace is tiny, I can't even fit under there & this young man basically belly-crawled hundreds of feet underneath our dusty house in freezing cold weather.
Yet through all this he was so positive & polite about everything, he clearly explained what he was doing & what he had replaced.
I understand now why other companies had refused to work on our unit, but Grogan & Dylan were able to get it done & fixed it so it was even better than before. Our home is nice & warm again. I am beyond satisfied with the job done, I am so impressed, amazing job! 👏🏼👏🏼
Greg N Becky Gutierrez
I have a home warranty and they came out to supposedly fix my pool motor which they did but after a couple of weeks it went out again so i called them back and they came back out and said it was my electrical panel. An electrician came out and they said everything was good that it was the pool motor. The electrician said it was a refurbished motor and that alot of times they go out right away. Companies do this when you have a home warranty because they know you will be calling them back out. Smh never again will i let grogan repair anything on my house. I DO NOT RECOMMEND THEM AT ALL
Ian Casabar
Darrin Grogan responding to an elderly person in the hospital for heat stroke: I’m in a 70 degree AC house right now and I’m going to sleep like a baby tonight.
On 8/7/20, our home warranty commissioned Grogan Mechanical to fix our broken AC during 110 degree weather. According to the home warranty company, the ordered AC part was available for pick up on 8/11/20. When I called to notify Darrin Grogan, owner, on 8/13/20 that the part was available and this should be prioritized because my elderly parent had to be hospitalized due to a heat stroke, his response was absolutely unprofessional.
Though I was upset, Grogan was speaking on the phone with curse words, said that the delay was due to the home warranty, and the part cannot be expedited installed because of his workers' scheduling issues. When I reminded him that my elderly parent's safety was at stake and already had to seek medical care, he responded, verbatim, "Why didn't you take care of your parent? I'm in a 70 degree AC house right now and I'm going to sleep like a baby tonight."
Essentially, Grogan and his employees had no empathy for our situation and did absolutely nothing except curse and scold us as the customers. The AC part remained in their office as they ignored any calls and pleas to expedite the install.
Today, 8/14/20, we still have a 90 year old elderly person in the house during 110 degree weather. Install date is still delayed until 8/17/20 with on-going attempts to expedite secondary to extenuating circumstances. Grogan's response to this was "Don't p*ss me off or else I'll cancel the job and you'll have to f****** start all over with this process with [home warranty]."
Very unprofessional and unbelievably heartbreaking. The lack of humanity and empathy from Grogan and his company is absolutely disheartening. Please avoid all business and heart ache with this inconsiderate company.
Furthermore, as I'm reading through other bad reviews on Yelp, I see that Grogan responds with zero accountability, high defensiveness, and a lot of blame on the client for their bad experiences. I anticipate this will have a similar response. However the fact remains, Grogan, receptionist Monique, and their team have been inconsiderate and insulting throughout this entire nightmare of a process.
Jana Vida
Fantastic service! We have owned our home for 30+ years. This home was originally built in 1960 and we just completed a 1000 sf addition. Grogan Mechanical installed a new Rheem system for the addition, updated all the venting in the original part of home and made additional suggestions on insulation....our monthly electric is much lower and our larger home is so much cooler. In the past our AC ran non-stop during hot Summer months and the house never felt comfortable - some rooms would be cool and others would remain too hot. Thank you Darrin for spending the time to help us achieve our comfort and energy efficiency goals. Ray and Jana
Kerston Register
Dylan was super helpful and he took the time to explain what he did to my ac/heater. He made sure that I understood what he was doing and showed me what was wrong with the unit. I was so impressed with this company, I will definitely use them in the future.
Chod Wilburn
Grogan Mechanical did not meet expectations being contracted out by Fidelity Home warranty.GM didn't schedule appt upon receiving items to complete work.After several attempts to get answers, they scheduled me the next following Monday.No time was given to appt.Received text the day of appt, very unprofessional!
Estela Fonseca
The best service ever!! Fast and effective.
Denise Hernandez
Ty and his associate fixed my A/C unit and replaced my thermostat in a timely manner, were very professional and polite. I would highly recommend Grogan Mechanical.
Raquel Valenzuela
Saved us a lot of money with a simple fix that other companies didn't find & wanted to charge us for unnecessary repairs
Leandro Santos
Excellent service and knowledgeable Technician!