Integrity Heating, Air & Solar

You might read some of the other reviews on here and get scared but don't be. This was our experience and we couldn't be happier.

We've been shopping around for someone to come out and replace our furnace because it runs our AC and it just couldn't keep up anymore.

We called quite a few places and got quotes, but the only one we felt comfortable with was Integrity. Keith was our point of contact to begin with, he came out and talked with us about every little detail he could (where other techs we called out just came looked and said yeah replace it). Keith was here walking us through the nitty and gritty. He made sure that I understood what the problem was (our furnace was an original from when the house was built, and the blower couldn't handle the AC we had in. 4ton AC with a 3ton blower.). Keith then walked through the steps of what it would look like when they came and all the work they would do. Keith then sent us 3 different options of furnaces that would work for us and the prices as well as told us they offer financing. Keith you rock!

Our next point of contact after selecting the furnace we wanted was Trisha in financing. She was great working with us round the clock to make sure we got everyone in and approved. She was timely, knowledgeable, and amazingly kind. Every time we talked she was just so professional. She was even able to get our furnace time scheduled to be installed in about two weeks from our initial signing of the contract.

Next up we get to the Techs (Dennis and Jared) who had to work during the hottest week of the year so far. They made quick work of everything and had to raise the platform in order for the new furnace to reach, they had to install a new flex valve for the gas line, they had to put in a thermostat, they had to enlarge our air intake, and they had to redo our condensate pump line. While doing this they noticed that the previous pump line had been leaking into our floor and showed us where, had they not been here and on top of their game we would have never known.

I can't recommend Integrity Heating , Air & Solar enough. From the customer service, all the way to the techs. Amazing people to work with and they have our business from here on out.

Integrity installed 50 solar panels on my roof about 3 years ago. They were super nice and efficient. Things were going just fine until this past May 2022.
At some point around then the mobile phone app (Enlighten) that they had me install so I could track my solar energy production on a daily basis, stopped working. I called up Keith at Integrity and he said “Don’t worry the solar panels are still working. It’s just your app that needs to be reset.” Ok. Fine. No big deal. No rush.
I called them back about a month or so later because no one had come out to reset the system. They said I could do it on my own by calling Enlighten. I called them up and we tried to reset the system, but it didn’t work. Keith came out about a month later to check things out. He said I need some new part. He NEVER told me that in actuality my solar power system was not working.
2 months later the part came in and was replaced by Keith. I was never told anything else…but now in Sept 2022 the app on my phone was finally working again.
I just got my yearly “true up” bill from REU (City of Redding electric). The past 2 years my annual bill was about $1000. This year it was $2700!! Turns out my solar panels had NOT been working from May to Sept. It wasn’t just my cell phone app that wasn’t recording. It was my entire system was down.
Integrity lied to me and has now cost me over $1700. They did nothing for 5 months to rectify the situation. In addition they now will not reimburse me for what was clearly their error. This is very disappointing, and has changed my mind about the “integrity” of this company.

I’ve dealt with integrity for years in the solar industry so when I needed an a new heat and ac unit I knew who to call. Great price, professional install. They went above and beyond, even noticed I had a cracked outlet in one of the rooms so showed up the next day with a new outlet for me *****

i bought a new standby generator at Costco and had it installed by Mikes' Affordable Electric . It worked fine for months but wasn't charging the battery due to a manufacturer error in the AC charger wire. I had the warranty work done by integrity , they sent out 2 young men that seemed to know almost nothing about my unit. Hey entire service call (all 5 service) calls they sat on 1800 generac number talking to customer service. They ordered parts 3 different times and the last time it was (4 different components) after months of repairs the unit charged again. Last week a car took out a pole and power went off at 1 am. By 7 am the generator was smoking and overheating . I called generac. They sent integrity here again 5 days later.. they arrive and refuse to even run diagnostic test because I accused them of doing the job incorrectly... then I

Do NOT use Integrity! They have horrible customer service, they do sloppy and messy work and they don’t finish the job on time and they demand full payment before everything is completed. I had to send a complaint to the labor board because they are that bad. My job still is not complete.

Can not say enough about Integrity. The people are the BEST. kept me uodated on what was going on at all times. The office ladies always there to talk to me. And I love Dennis and Dawson great guys. Love ourGeneric generater .

Integrity team is the best for solar, A/C and heat. Did a great job installing from start to finish. Main reason we went with them ,they also do service. Thanks

I have always had a good experience with this company. I purchased my new heater and air conditioning unit from them. Integrity helped me get all the rebates available. I saved several thousand dollars compared to other quotes of equivalent units. I use their quarterly maintenance service and the technicians are always great! My air conditioning went out the summer weekend I was having a small family wedding at my house. Integrity had someone out to my house and the unit fixed within an hour!!!

Found this business from Angi's List, the ladies in the office were fantastic, the technician arrived at the time agreed on (my address is somewhat hard to find)--all were very caring, and professional---best service I've ever received, will certainly use again!! I also posted on Facebook re: the great service from the entire business

Integrity lost a customer today. Our swamp cooler stopped working. I knew it had to be a pump. I do not feel comfortable getting on the roof anymore so my wife called Integrity, who we have used before and who had installed it 12 years ago. The technician was here less than 1/2 hour and charged us $117. He took the bad pump out(unplug and remove 1 hose clamp) and routed the cooler through the other pump to get it working. He didn't have a replacement pump and suggested my wife get one from a local hardware store. He said he would not be able to install it since they didn't supply it. She paid $40 for a new pump. He quoted her $276 for a new pump! He also suggest we replace the pads. his quote was $721! I found them on line for $160, the same price I paid 2 years ago. Integrity completely ripped us off! $117 for less than a 1/2 hours work to tell us a pump was bad. We knew that, that is why we called them. Then didn't fix the problem, and would have ripped us off more if they had the right pump and pads in stock. I will never do business with them again.