Blaylock Heating & Air Conditioning, Plumbing and Draincleaning

They took care of the gas heater issues at my place of employment quickly and efficiently. I'll use them again if needed.

They never called and they never told me when they were coming. I haven't seen anyone so I have had no experience with them. It's be ok, I'll call someone else. I had a Dr's appointment so I was hoping that they would tell me at least a day that they would be by here. All they gave me as far as I'm an appointment was in which be WEEK they be might come. Obviously their time is much more valuable than mine! Zero stars!

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I’ve always used Blaylock for my residence and never had such an awful experience. This will be the second time that they came to my place of employment while I was working and did a subpar job. The building was completely renovated and they installed all the new lines and plumbing. There’s been issues multiple times. The last time a mountain of feces came up the bathroom floor drain as I was in the bathroom. They were called, they came in a timely manner. For some reason the technician had an attitude when he got there. I enquired to him about them cleaning the sewage up all over the back of the salon bc obviously we are not equipped for that. He said that’s not their job, which I don't know why it isn’t but I asked him whose job is it and he very rudely said we usually call service Service Master but we’re not calling them for you” He was very unprofessional and rude the entire time for no apparent reason besides doing his job

Since I cannot respond to the owners reply. I am adding this edit:
Mr Blaylock proved my whole point of the very unprofessional manner that they deal with their customers who pay to for their service. Most business owners would try to improve customers relations or apologize for their employee's rude behavior,when someone such as my boss has spent a very large amount of money with them, not call names. I am wondering if it has anything to do with the fact he's an African American male. The whole "fake news" rhetoric seems to lean towards that attitude. But employees follow the example of the supervisor and in this case is very sad bc I have used Blaylock for & years at my residence and will NEVER use them or recommend them again! Lastly, common sense is that when you see a mountain of feces literally push the drain all the way up you run out of the bathroom and not use it anymore.

We used Blaylock for a plumbing issue, at my place of work, and they were not professional at all. They tracked waste down the hallways, but not only that but the guy “fixing” the issue was extremely disrespectful towards girls who were working. Definitely was not a pleasant experience, and wouldn’t recommend this company to anyone.

Even after reading the reviews we decided to give them a try for plumbing and I would say hands down worst mistake. The man that came out was rude and unprofessional, left a complete mess. Lesson learned.

Terrible company and customer service. Owners takes no responsibility for employee behavior.

Edit: This was not me that posted the original post. Instead of deleting I will post this edit not to harm this business. I’m not familiar with them and have never lived in Fort Smith. If biz owner would like me to delete please let me know. Apologies

l left an after hours message on Wed saying my unit was not working. A Tech called back that evening, but told me to call Thurs morning and talk to Joy to schedule an appointment. Called next morning and had to leave message. At 4:45 no one had return the call. Called them again and spoke to Joy who said a tech would call me to schedule an appointment (which doesn't make sense if a tech told me to call her to schedule an appointment). No one ever returned the call.

They were very professional and courteous..They did a great job..We had new Heat and Air installed..They came in did a terrific job. Thanks Blaylock! We are very happy with the job you did!

Don’t know what their heating and air services are like, but plumbing services are atrocious.
They have horrible communication with clients.
Don’t show up at scheduled time.
Don’t answer phone calls.
Oh, and they also don’t fix the problems even after 2 tries.

Save your time and find a different company.

One of the only companies that didn't claim to be booked out for weeks in advance. Came out promptly to do a camera inspection since I've had reoccurring blockages. During the camera inspection they found the clog and managed to clear it with the camera. Didn't charge me for anything but the camera inspection. Courteous, timely, professional service. Would definitely recommend them to others in need of plumbing services.