Desert Star Air Conditioning & Plumbing

They came out and quickly diagnosed my AC issue for a fair price. They also politely informed me that it is older and may need replacement soon. So far what a great company

Jim encouraged us to get the annual service contract for our VRBO rental unit. We received 1st rate priority service and our Client was comfortable within a few hours of calling. We've renewed our service contract with them. Thanks Jim

After using more than 12 A/C service providers over the past 21 years, Desert Star is simply the best because they are HONEST, fair, transparent, competitively priced and accessible. For me they went the extra yard to make ensure I was happy.

I am a Realtor and see a lot of different contractors. Desert Star in EXCELLENT. I used them on another property yesterday. The seller's HVAC contractor told me the HVAC was fine on a house my client was buying. I had a feeling that it wasn't working because the heat took forever coming out. I called Fernan with Desert Star for help ASAP. He came out and confirmed that the unit was not working. He did a couple of fixes and the unit worked perfect!!!! The buyer was so happy!

Thanks again Fernan!

These guys just finished replacing my entire unit after coming to service it a couple times. They were so quick and so efficient and I really felt like the were going out of their way to do their best for me and my boys. I would and will use them again and again and would highly recommend to anyone.

I am a tricky customer! I will be on the roof if I want to see what you are doing. I will google info to double check what someone is telling me. I will know if you BS me. I will expect explanations and a “free class” when I pay for work. I am not the stereotypical female. It actually frustrates me if I can’t fix things myself. (Youngest of 4 daughter’s and one son who all are do it yourselfers. Whether by osmosis or role modeling, our father taught us well!) Desert Star was super patient with me. They answered all my questions. They went over and beyond (way beyond) my expectations. They even got up on the roof of my house next door at no additional charge to help troubleshoot a squeaky damper. I am not sure I have seen a company work so hard do make a customer happy. Every worker and person I spoke with over the phone was respectful, patient and genuinely wanted to help. Fernan, Jim, Sean, Caesar, Manny and Allyse all were wonderful! It is hard to find businesses that actually try to earn your trust. They have earned mine! I highly, highly recommend Desert Star!

Hats off to the good people at Desert Star!!!
The worst hits at the worst of times, the Dead Of Summer!
This review cannot possibly do enough justice to what extent ownership “Mr. Salazar”, customer service “Allyse”& technician “Ron” did to make me and my family feel like their family. During the toughest of times in Tucson with 106 degree weather their expertise made the ordeal as painless as possible even with my irritable moods from the heat. They all made sure to expedite hard to find parts and get them here all the way from Utah within a day in a half!
Thank you all for going the extra mile and then some! WOW!!!

Desert Star was great, responsive to service call and on-time for the appointment. Jim, the Technician, was friendly and knowledgeable. I will definitely utilize them in the future.

They did a fantastic job of installing a new HVAC for me. I highly recommend this company for purchasing a new system or repairing yours.
It involves Honesty & Integrity!

Awesome company with great customer service! They were on time, and provided a courtesy call before arriving. We will be calling them again the next time we need AC work done right.